Reputation Systems in Ride Share Platforms

Patent metadata

Field	Value
Publication number	US-2017200321-A1
Application number	US-201614990036-A
Country	US
Kind code	A1
Filing date	Jan 7, 2016
Priority date	Jan 7, 2016
Publication date	Jul 13, 2017
Grant date	—

Abstract

Systems and methods for implementing a ride share platform are provided. One example method includes obtaining a passenger reputation score associated with a passenger requesting a ride. The method includes determining a ride price for the requested ride based at least in part on the passenger reputation score. One example system includes one or more dispatch server computing devices that adjust a base compensation for a candidate driver to provide a ride to a passenger based at least in part on a driver reputation score. The example system communicates an offer to a mobile computing device operated by the candidate driver. The offer enables the candidate driver to assent to or decline to provide the ride to the passenger for the adjusted compensation. Another example system determines a priority order for offering candidate drivers based on value indices that have been adjusted according to candidate driver reputation.

First claim

What is claimed is:

1 . A computer-implemented method for operating a ride share network, the method comprising:
receiving, by one or more computing devices, a request from a passenger for a ride from an origin to a destination; identifying, by the one or more computing devices, a candidate driver available to provide the ride to the passenger; obtaining, by the one or more computing devices, a passenger reputation score associated with the passenger; and determining, by the one or more computing devices, a ride price for the ride from the origin to the destination based at least in part on the passenger reputation score.

2 . The method of claim 1 , wherein determining, by the one or more computing devices, the ride price for the ride from the origin to the destination based at least in part on the passenger reputation score comprises:
determining, by the one or more computing devices, a base price for the ride from the origin to the destination; determining, by the one or more computing devices, a passenger reputation cost based at least in part on the passenger reputation score associated with the passenger; and adjusting, by the one or more computing devices, the base price by the passenger reputation cost to obtain an adjusted price for the ride, wherein the adjusted price is used as the ride price.

3 . The method of claim 2 , wherein determining, by the one or more computing devices, the passenger reputation cost based at least in part on the passenger reputation score comprises multiplying, by the one or more computing devices, the passenger reputation score by a passenger score adjustment rate.

4 . The method of claim 2 , further comprising:
determining, by the one or more computing devices, that the user paid the ride price to receive the ride from the candidate driver; and in response to determining that the user paid the ride price to receive the ride from the candidate driver, adjusting, by the one or more computing devices, the passenger reputation score by the passenger reputation cost.

5 . The method of claim 1 , further comprising:
determining, by the one or more computing devices, that the passenger canceled a scheduled ride; and in response to determining that the passenger canceled a scheduled ride, adjusting, by the one or more computing devices, the passenger reputation score based on the cancellation of the scheduled ride.

6 . The method of claim 5 , wherein adjusting, by the one or more computing devices, the passenger reputation score based on the cancellation of the scheduled ride comprises adjusting, by the one or more computing devices, the passenger reputation score by a cancellation penalty value, wherein a magnitude of the cancellation penalty value is non-increasing in an amount of time remaining, when the scheduled ride was canceled, until a scheduled time at which the scheduled ride was scheduled to occur.

7 . The method of claim 1 , further comprising:
receiving, by the one or more computing devices, data that describes feedback provided by the candidate driver after the candidate driver provided the ride to the passenger; and adjusting, by the one or more computing devices, the passenger reputation score based at least in part on feedback provided by the candidate driver.

8 . The method of claim 1 , further comprising:
periodically adjusting, by the one or more computing devices, the passenger reputation score by a passenger reputation score deflator.

9 . A computer system to operate a ride share network, the computer system comprising:
one or more dispatch server computing devices communicatively coupleable to a plurality of mobile computing devices respectively operated by one or more candidate drivers and one or more passengers, the one or more dispatch server computing devices comprising one or more processors and one or more non-transitory computer-readable media that store instructions, that, when executed by the one or more processors, cause the one or more dispatch server computing devices to:
receive a request from a passenger for a ride from an origin to a destination;
identify a candidate driver available to provide the ride to the passenger;
determine a base compensation for the candidate driver to provide the ride to the passenger;
obtain a driver reputation score associated with the candidate driver;
adjust the base compensation based at least in part on the driver reputation score to obtain an adjusted compensation; and
communicate an offer to a mobile computing device operated by the candidate driver, wherein the offer enables the candidate driver to assent to or decline to provide the ride to the passenger for the adjusted compensation.

10 . The computer system of claim 9 , wherein the instructions which cause the one or more dispatch server computing devices to adjust the base compensation based at least in part on the driver reputation score to obtain an adjusted compensation cause the one or more dispatch server computing devices to:
determine a driver reputation cost based at least in part on the driver reputation score associated with the driver; and adjust the base compensation based at least in part on the driver reputation cost.

11 . The computer system of claim 10 , wherein the instructions which cause the one or more dispatch server computing devices to determine the driver reputation cost based at least in part on the driver reputation score associated with the driver cause the one or more dispatch server computing devices to multiply the driver reputation score by a driver score adjustment rate to obtain the driver reputation cost.

12 . The computer system of claim 10 , wherein the instructions which cause the one or more dispatch server computing devices to determine the driver reputation cost based at least in part on the driver reputation score associated with the driver cause the one or more dispatch server computing devices to:
multiply the driver reputation score by a driver score adjustment rate to obtain a first potential driver reputation cost; determine a minimum acceptable offer for the candidate driver to provide the ride to the passenger; subtract the minimum acceptable offer from the base compensation to obtain a second potential driver reputation cost; and select the lesser of the first potential driver reputation cost and the second potential driver reputation cost as the driver reputation cost.

13 . The computer system of claim 10 , wherein execution of the instructions further causes the one or more dispatch server devices to:
determine that the candidate driver provided the ride to the passenger; and in response to determining that the candidate driver provided the ride to the passenger, adjust the driver reputation score by the driver reputation cost.

14 . The computer system of claim 9 , wherein execution of the instructions further causes the one or more dispatch server devices to:
determine that the candidate driver canceled a scheduled ride; and in response to determining that the candidate driver canceled a scheduled ride, adjust the driver reputation score based on the cancellation of the scheduled ride.

15 . The computer system of claim 14 , wherein the driver reputation score is adjusted by a cancellation penalty value, and wherein a magnitude of the cancellation penalty value is non-increasing in an amount of time remaining, when the scheduled ride was canceled, until a scheduled time at which the scheduled ride was scheduled to occur.

16 . The computer system of claim 9 , wherein execution of the instructions further causes the one

Assignees

• Google Inc

Inventors

• Hummel Patrick
• Schwarz Michael
• Tao David

Classifications

• G06Q10/02 Primary

  Reservations, e.g. for tickets, services or events · CPC title

• G07B15/02 Primary

  taking into account a variable factor such as distance or time, e.g. for passenger transport, parking systems or car rental systems (G07B15/06 takes precedence; taximeters G07B13/00; parking meters per se G07F17/24) · CPC title

• G06Q30/0611

  Request for offers or quotes · CPC title

• G06Q30/0609

  Qualifying participants for shopping transactions (payment transaction verification G06Q20/401) · CPC title

• G06Q50/32

  Physics · mapped topic