System for routing of requests
US-2024168982-A1 · May 23, 2024 · US
US2017193084A1 · US · A1
| Field | Value |
|---|---|
| Publication number | US-2017193084-A1 |
| Application number | US-201514986252-A |
| Country | US |
| Kind code | A1 |
| Filing date | Dec 31, 2015 |
| Priority date | Feb 24, 2014 |
| Publication date | Jul 6, 2017 |
| Grant date | — |
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This disclosure relates to systems, methods, and computer readable media for performing multi-format, multi-protocol personalized searching in a manner that is most beneficial for the individual user. Personalized searching can be achieved by obtaining a plurality of data objects for a first user. The data objects can exist in a wide variety of formats and can be received via a number of protocols. One or more message objects can be created for each of the data objects, according to a standardized format and stored. The universal message objects can be indexed in a manner that is personal to the user, and in accordance with one or more parameters that can be updated on an ongoing or periodic basis, in accordance with the actions of the user, or any combination thereof.
Opening claim text (preview).
What is claimed is: 1 . A non-transitory computer readable medium storing computer readable instructions, which, upon execution by at least one or more processing units, cause the one or more processing units to: obtain a first plurality of data objects for a first user, wherein the first plurality of data objects comprises: one or more data objects in each of a first plurality of formats; and one or more data objects sent or received via each of a first plurality of protocols; designate a first plurality of message objects, each message object corresponding to at least a portion of a data object from among the first plurality of data objects; create one or more associations between one or more of the first plurality of message objects; receive a query from the first user requesting at least one message object from the first plurality of message objects; generate one or more index search terms based, at least in part, on the received query; and generate a set of one or more search results including one or more message objects from among the first plurality of message objects, in response to the generated one or more index search terms, wherein the set of one or more search results set is based, at least in part, on one or more index parameters for one or more of the generated one or more index search terms, and wherein at least one of the one or more index parameters is determined individually for the first user. 2 . The non-transitory computer readable medium of claim 1 , further storing instructions to cause the one or more processing units to: determine a relevancy score for the one or more search results; rank the one or more search results, based at least in part on the relevancy score associated with each result; and render on a display, the one or more search results based at least in part on the ranking of the search results. 3 . The non-transitory computer readable medium of claim 2 , further storing instructions to cause the one or more processing units to revise the one or more index parameters based, at least in part, on the relevancy score for each of the search results. 4 . The non-transitory computer readable medium of claim 1 , further storing instructions to cause the one or more processing units to revise the one or more index parameters based, at least in part, on part historical search patterns of the first user, types of data typically searched by the first user, and keywords typically favored by the first user. 5 . The non-transitory computer readable medium of claim 1 , further storing instructions to cause the one or more processing units to revise the one or more index parameters based, at least in part, on detected language patterns of the first user, and an age of data objects typically searched by the first user. 6 . The non-transitory computer readable medium of claim 1 , further storing instructions to cause the one or more processing units to: create a profile for the first user, the profile containing attributes of the first user obtained through analysis of searching behaviors of the first user; and assign the profile to a second user based, at least in part, on similarities between the first user and the second user. 7 . The non-transitory computer readable medium of claim 1 , wherein the search results include messages from at least two different protocols. 8 . A system, comprising: a memory; and one or more processing units, communicatively coupled to the memory, wherein the memory stores instructions to cause the one or more processing units to: obtain a first plurality of messages for a first user, wherein the first plurality of messages comprises: one or more messages in each of a first plurality of formats; and one or more messages sent or received via each of a first plurality of protocols; create one or more associations between one or more of the first plurality of messages; receive a query from the first user requesting at least one message from the first plurality of messages; generate one or more index search terms based, at least in part, on the received query; and generate a result set of messages in response to the generated one or more index search terms, wherein the result set is based, at least in part, on one or more index search parameters for one or more of the generated one or more index search terms, and wherein at least one of the one or more index search parameters is determined individually for the first user. 9 . The system of claim 8 , the memory further storing instructions to cause the one or more processing units to: determine a relevancy score for the one or more search results; rank the one or more search results, based at least in part on the relevancy score associated with each result; and render on a display, the one or more search results based at least in part on the ranking of the search results. 10 . The system of claim 9 , further storing instructions to cause the one or more processing units to revise the one or more index parameters based, at least in part, on the relevancy score for each of the search results. 11 . The system of claim 8 , further storing instructions to cause the one or more processing units to revise the one or more index parameters based, at least in part, on part historical search patterns of the first user, types of data typically searched by the first user, and keywords typically favored by the first user. 12 . The system of claim 8 , the memory further storing instructions to cause the one or more processing units to revise the one or more index parameters based, at least in part, on detected language patterns of the first user, and an age of data objects typically searched by the first user. 13 . The system of claim 8 , further storing instructions to cause the one or more processing units to: create a profile for the first user, the profile containing attributes of the first user obtained through analysis of searching behaviors of the first user; and assign the profile to a second user based, at least in part, on similarities between the first user and the second user. 14 . The system of claim 8 , wherein the results include messages from at least two different protocols. 15 . A computer-implemented method, comprising: obtaining a first plurality of data objects for a first user, wherein the first plurality of data objects comprises: one or more data objects in each of a first plurality of formats; and one or more data objects sent or received via each of a first plurality of protocols; designating a first plurality of message objects, each message object corresponding to at least a portion of a data object from among the first plurality of data objects; creating one or more associations between one or more of the first plurality of message objects; receiving a query from the first user requesting at least one message object from the first plurality of message objects; generating one or more index search terms based, at least in part, on the received query; and generating a set of one or more search results including one or more message objects from among the first plurality of message objects, in response to the generated one or more index search terms, wherein the set of one or more search results set is based, at least in part, on one or more index parameters for one or more of the generated one or more index search terms, and wherein at least one of the one or more index parameters is determined individually for the first user. 16 . The computer-implemented method of claim 15 , further comprising: d
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