User Unsubscription Prediction Method and Apparatus

Patent metadata

Field	Value
Publication number	US-2017109756-A1
Application number	US-201615392698-A
Country	US
Kind code	A1
Filing date	Dec 28, 2016
Priority date	Jul 30, 2014
Publication date	Apr 20, 2017
Grant date	—

Abstract

A user unsubscription prediction method and apparatus includes obtaining service consumption feature data, position activity feature data, and social network feature data of a user within a first preset time period, where the position activity feature data refers to data related to communication between the user and each base station within the first preset time period, and the social network feature data refers to data related to communication between the user and another user in a social network within the first preset time period, and inputting the obtained service consumption feature data, position activity feature data, and social network feature data to a pretrained classifier for calculation and outputting a calculation result, where the calculation result is a user unsubscription prediction result.

First claim

What is claimed is:

1 . A user unsubscription prediction method, comprising:
obtaining service consumption feature data, position activity feature data, and social network feature data of a user within a first preset time period, wherein the position activity feature data refers to data related to communication between the user and each base station within the first preset time period, and wherein the social network feature data refers to data related to communication between the user and another user in a social network within the first preset time period; and inputting the obtained service consumption feature data, the position activity feature data, and the social network feature data to a pretrained classifier for calculation and outputting a calculation result, wherein the calculation result is a user unsubscription prediction result.

2 . The method according to claim 1 , wherein obtaining the position activity feature data of the user within the first preset time period comprises extracting the position activity feature data of the user from a position activity feature matrix, wherein the position activity feature matrix is a matrix formed of data related to communication between each user and each base station within the first preset time period.

3 . The method according to claim 1 , wherein obtaining the social network feature data of the user within the first preset time period comprises extracting the social network feature data of the user from a social network feature matrix, wherein the social network feature matrix is a matrix formed of data related to communication between users in the social network within the first preset time period.

4 . The method according to claim 1 , wherein after obtaining the service consumption feature data, the position activity feature data, and the social network feature data of the user within the first preset time period, the method further comprises:
reducing a dimension of the position activity feature data to a preset dimension; and calculating influence of the user in the social network according to the social network feature data, and wherein inputting the obtained service consumption feature data, the position activity feature data, and the social network feature data to the pretrained classifier for calculation and outputting the calculation result comprises inputting the service consumption feature data, the position activity feature data whose dimension is reduced to the preset dimension, and the influence, which is obtained through calculation, of the user in the social network to the pretrained classifier for calculation and outputting the calculation result.

5 . The method according to claim 4 , wherein larger service consumption feature data indicates a smaller user unsubscription probability, wherein greater influence of the user in the social network indicates the smaller user unsubscription probability, wherein less data related to communication between the user and a base station with worse communication quality indicates the smaller user unsubscription probability when the user communicates with different base stations in a same network, and wherein larger data related to communication between the user and another base station indicates a smaller probability that the user unsubscribes from a network at which the other base station is located when the user communicates with the other base stations in different networks.

6 . The method according to claim 1 , wherein before obtaining the service consumption feature data, the position activity feature data, and the social network feature data of the user within the first preset time period, the method further comprises training the classifier in the following manner:
setting service consumption feature data, position activity feature data, and social network feature data of each user within a second preset time period as first input of the classifier; setting a current network status of each user as second input of the classifier; and training, using a preset algorithm, the first input and the second input that are input to the classifier, to obtain the classifier, wherein the second preset time period is greater than the first preset time period, and wherein the preset algorithm comprises a random forest algorithm, a Support Vector Machine algorithm, a deep neural network algorithm, and a logistic regression algorithm.

7 . A user unsubscription prediction apparatus, comprising:
a memory; and a processor coupled to the memory and configured to:
obtain service consumption feature data, position activity feature data, and social network feature data of a user within a first preset time period, wherein the position activity feature data refers to data related to communication between the user and each base station within the first preset time period, and wherein the social network feature data refers to data related to communication between the user and another user in a social network within the first preset time period; and
input the service consumption feature data, the position activity feature data, and the social network feature data to a pretrained classifier for calculation and output a calculation result, wherein the calculation result is a user unsubscription prediction result.

8 . The apparatus according to claim 7 , wherein when obtaining the position activity feature data of the user within the first preset time period, the processor is further configured to extract the position activity feature data of the user from a position activity feature matrix, wherein the position activity feature matrix is a matrix formed of data related to communication between each user and each base station within the first preset time period.

9 . The apparatus according to claim 7 , wherein when obtaining the social network feature data of the user within the first preset time period, the processor is further configured to extract the social network feature data of the user from a social network feature matrix, wherein the social network feature matrix is a matrix formed of data related to communication between users in the social network within the first preset time period.

10 . The apparatus according to claim 7 , wherein the processor is further configured to:
reduce a dimension of the position activity feature data to a preset dimension; calculate influence of the user in the social network according to the social network feature data; and input the service consumption feature data, the position activity feature data whose dimension is reduced to the preset dimension, and the influence, which is obtained through calculation, of the user in the social network to the pretrained classifier for calculation and output the calculation result.

11 . The apparatus according to claim 10 , wherein larger service consumption feature data indicates a smaller user unsubscription probability, wherein greater influence of the user in the social network indicates the smaller user unsubscription probability, wherein less data related to communication between the user and a base station with worse communication quality indicates the smaller user unsubscription probability when the user communicates with different base stations in a same network, and wherein larger data related to communication between the user and another base station indicates a smaller probability that the user unsubscribes from a network at which the other base station is located when the user communicates with the other base stations in different networks.

12 . The apparatus according to claim 7 , wherein the processor is further configured to:
set service consumption feature data, the positio

Assignees

• Huawei Tech Co Ltd

Inventors

• Zeng Jia
• Yuan Mingxuan
• Dai Wenyuan

Classifications

• G06Q10/40

  Business processes related to social networking or social networking services · CPC title

• G06Q30/01 Primary

  Customer relationship services · CPC title

• G06Q50/01

  Physics · mapped topic

• H04M2215/0188

  Network monitoring; statistics on usage on called/calling number · CPC title

• H04L67/22

  Electricity · mapped topic