Method and Apparatus for Implementing Voice Mailbox

Patent metadata

Field	Value
Publication number	US-2017064084-A1
Application number	US-201615350328-A
Country	US
Kind code	A1
Filing date	Nov 14, 2016
Priority date	May 15, 2014
Publication date	Mar 2, 2017
Grant date	—

Abstract

A method and an apparatus for implementing a voice mailbox is presented, including receiving a call request that is from a first terminal and whose destination address is a second terminal; sending a call response to the first terminal based on the call request, where the call response is used to instruct a user of the first terminal to leave a voice message; receiving a voice message that is sent by the first terminal after the call response is received; recognizing words in the voice message, to convert the voice message into a word text; and performing, according to the word text, a reply operation with respect to the first terminal or a notification operation with respect to the second terminal.

First claim

What is claimed is:

1 . A method for implementing a voice mailbox, comprising:
receiving a call request from a first terminal and whose destination address is a second terminal; sending a call response to the first terminal based on the call request, wherein the call response instructs a user of the first terminal to leave a voice message; receiving a voice message sent by the first terminal after the call response is received; converting the voice message into a word text; and performing, according to the word text, a reply operation with respect to the first terminal or a notification operation with respect to the second terminal.

2 . The method according to claim 1 , wherein performing, according to the word text, the reply operation with respect to the first terminal or the notification operation with respect to the second terminal comprises:
performing natural language processing (NLP) on the word text in order to determine a matching field of the word text; and performing, according to the matching field of the word text, the reply operation with respect to the first terminal or the notification operation with respect to the second terminal.

3 . The method according to claim 2 , wherein performing NLP on the word text in order to determine the matching field of the word text comprises performing word matching for the word text according to field term bases of M fields in order to determine the matching field of the word text from the M fields, wherein M is greater than or equal to 1.

4 . The method according to claim 2 , wherein performing NLP on the word text in order to determine the matching field of the word text comprises:
performing word segmentation on the word text according to field term bases of M fields to obtain a word segmentation result corresponding to at least one field, wherein M is greater than or equal to 1 and the at least one field belongs to the M fields; and performing, according to a field model of each field of the at least one field, matching for the word segmentation result corresponding to the at least one field, to determine the matching field of the word text from the at least one field.

5 . The method according to claim 2 , wherein a field corresponding to NLP comprises at least one of an important incoming call field, a chat field, a left message field, a reminder setting field, or a query field.

6 . The method according to claim 5 , wherein performing, according to the matching field of the word text, the reply operation with respect to the first terminal or the notification operation with respect to the second terminal comprises presenting a notification message using the second terminal by means of an in-time notification when the matching field of the word text belongs to the important incoming call field.

7 . The method according to claim 6 , wherein when the matching field of the word text belongs to the important incoming call field, performing the reply operation with respect to the first terminal or the notification operation with respect to the second terminal comprises instructing, by vibrating or ringing the second terminal, a user to check the notification message while the notification message is presented using the second terminal by means of an in-time notification.

8 . The method according to claim 2 , wherein performing, according to the matching field of the word text, the reply operation with respect to the first terminal or the notification operation with respect to the second terminal comprises:
obtaining a reply text according to the matching field of the word text; performing speech synthesis on the reply text to obtain a reply speech; and sending the reply speech to the first terminal.

9 . The method according to claim 1 , wherein performing, according to the word text, the reply operation with respect to the first terminal or the notification operation with respect to the second terminal comprises:
sending a mail to a corresponding mailbox of the second terminal according to the word text by sending a mail, wherein the mail carries the word text; or presenting the word text using the second terminal.

10 . The method according to claim 1 , wherein sending the call response to the first terminal comprises sending the call response to the first terminal when it is determined that at least one condition of the following conditions is met:
a location of the second terminal belongs to a pre-determined area; a set mode of the second terminal is a silent mode; a set mode of the second terminal is an outdoor mode; a time when the call request is made falls within a pre-determined time; a requester of the call request is in a preset address book; a quantity of times that the requester of the call request makes a call within a pre-determined time range reaches a pre-determined quantity of times; or call duration of the call request meets pre-determined duration.

11 . The method according to claim 1 , wherein the method further comprises presenting a configuration interface using a display device of the second terminal, wherein the configuration interface is used by a user to enter configuration information, and wherein the configuration information is configuration information used to implement a voice mailbox function.

12 . The method according to claim 1 , further comprising:
recording the voice message to acquire a recorded file; and storing the recorded file to help a user of the second terminal check the recorded file.

13 . An apparatus for implementing a voice mailbox, comprising:
a receiver configured to receive a call request that is from a first terminal and whose destination address is a second terminal; a transmitter configured to send a call response to the first terminal based on the call request received by the receiver, wherein the call response is used to instruct a user of the first terminal to leave a voice message, wherein the receiver is configured to receive a voice message that is sent by the first terminal after the call response is received; a processor configured to:
convert the voice message into a word text; and
perform, according to the word text obtained after conversion, a reply operation with respect to the first terminal or a notification operation with respect to the second terminal.

14 . The apparatus according to claim 13 , wherein the processor is configured to:
perform natural language processing (NLP) on the word text obtained after conversion in order to obtain a matching field of the word text; and perform, according to the matching field the reply operation with respect to the first terminal or the notification operation with respect to the second terminal.

15 . The apparatus according to claim 14 , wherein the processor is further configured to perform word matching for the word text according to field term bases of M fields in order to obtain the matching field of the word text from the M fields, wherein M is greater than or equal to 1.

16 . The apparatus according to claim 14 , wherein the processor is further configured to:
perform, according to field term bases of M fields, word segmentation on the word text obtained after conversion in order to obtain a word segmentation result corresponding to at least one field, wherein M is greater than or equal to 1 and the at least one field belongs to the M fields; and perform, according to a field model of each field of the at least one field, matching for the word segmentation result that corresponds to the at least one field in order to obtain the matching field of the word text fr

Assignees

• Huawei Tech Co Ltd

Inventors

• Zhang Chaoyue

Classifications

• H04M3/53308

  Message originator indirectly connected to the message centre, e.g. after detection of busy or absent state of a called party · CPC title

• H04M2201/60

  Medium conversion · CPC title

• H04M7/0042

  where the data service is a text-based messaging service (H04M7/0054 takes precedence) · CPC title

• H04M3/533 Primary

  Voice mail systems · CPC title

• H04M2203/2005

  Temporarily overriding a service configuration · CPC title