Managing devices through secondary communication channels

Patent metadata

Field	Value
Publication number	US-2017048097-A1
Application number	US-201514864884-A
Country	US
Kind code	A1
Filing date	Sep 25, 2015
Priority date	Aug 12, 2015
Publication date	Feb 16, 2017
Grant date	—

Abstract

Disclosed are examples of managing devices through secondary communication channels. In some examples, a management component detects an impediment with a data communication channel for a device. The data communication channel can be a primary communication channel through which the device communicates with a management service. The management component detects an event associated with the device to report to the management service. The management component generates a message specifying the event, and the management component transmits the message to the management service through the secondary communication channel.

First claim

Therefore, the following is claimed:

1 . A method, comprising:
detecting an impediment with a data communication channel for a device, wherein the data communication channel is a primary communication channel through which the device communicates with a management service; detecting an event associated with the device to report to the management service; generating a message specifying the event; and transmitting the message to the management service through a secondary communication channel.

2 . The method of claim 1 , wherein the secondary communication channel comprises a short message service (SMS) message channel.

3 . The method of claim 2 , further comprising:
obtaining an SMS message specifying a command from the management service; and performing an action specified by the command.

4 . The method of claim 3 , further comprising determining whether a time of validity for the command has expired.

5 . The method of claim 1 , wherein tire secondary communication channel comprises a peer-to-peer communication channel between the device and a peer device.

6 . The method of claim 5 , further comprising:
obtaining a command from the management service through the peer-to-peer communication channel; and performing an action specified by the command.

7 . The method of claim 5 , further comprising detecting whether the peer device is accessible to relay the message to the management service.

8 . A non-transitory computer-readable medium embodying a plurality of computer instructions executable by a computing device, wherein the plurality of computer instructions, upon execution, cause the computing device to at least:
detect an impediment with a data communication channel for a device, wherein the data communication channel is a primary communication channel through winch the device communicates with a management service; detect an event associated with the device to report to the management service; generate a message specifying the event; and transmit the message to the management service through a secondary communication channel.

9 . The non-transitory computer-readable medium of claim 8 , wherein the secondary communication channel comprises a short message service (SMS) message channel.

10 . The non-transitory computer-readable medium of claim 9 , wherein the plurality of computer instructions further cause the computing device to at least:
obtain an SMS message specifying a command from the management service; and perform an action specified by the command.

11 . The non-transitory computer-readable medium of claim 10 , wherein the plurality of computer instructions further cause the computing device to at least determine whether a time of validity for the command has expired.

12 . The non-transitory computer-readable medium of claim 8 , wherein the secondary communication channel comprises a peer-to-peer communication channel between the device and a peer device.

13 . The non-transitory computer-readable medium of claim 12 , wherein the plurality of computer instructions further cause the computing device to at least:
obtain a command from the management service through the peer-to-peer communication channel; and perform an action specified by the command.

14 . The non-transitory computer-readable medium of claim 12 , wherein the plurality of computer instructions further cause the computing device to at least detect whether the peer device is accessible to relay the message to the management service.

15 . A system, comprising:
a computing device; a plurality of computer instructions executable by the computing device, wherein the computer instructions, upon execution, cause the computing device to at least:
detect an impediment with a data communication channel for a device, wherein the data communication channel is a primary communication through which the device communicates with a management service;
detect an event associated with the device to report to the management service;
generate a message specifying the event; and
transmit the message to the management service through a secondary communication channel.

16 . The system of claim 15 , wherein the secondary communication channel comprises a short message service (SMS) message channel.

17 . The system of claim 16 , wherein the plurality of computer instructions further cause the computing device to at least:
obtain an SMS message specifying a command from the management service; and perform an action specified by the command.

18 . The system of claim 17 , wherein the plurality of computer instructions further cause the computing device to at least determine whether a time of validity for the command has expired.

19 . The system of claim 15 , wherein the secondary communication channel comprises a peer-to-peer communication channel between the device and a peer device.

20 . The system of claim 19 , wherein the plurality of computer instructions further cause the computing device to at least:
obtain a command from the management service through the peer-to-peer communication channel; and perform an action specified by the command.

Assignees

• Airwatch Llc

Inventors

• Kavatage Mahesh
• Paramashivaiah Niranjan
• Aluvala Suman
• Rangain Pavan Rajkumar
• Panchapakesan Ramani

Classifications

• H04L51/046

  Interoperability with other network applications or services · CPC title

• H04L67/104

  Peer-to-peer [P2P] networks · CPC title

• H04L69/14

  Multichannel or multilink protocols · CPC title

• H04L51/18

  Commands or executable codes · CPC title

• H04L45/22

  Alternate routing · CPC title