Message intermediation method, message processing method, service management method and device for implementing same

Patent metadata

Field	Value
Publication number	US-2016371702-A1
Application number	US-201515114065-A
Country	US
Kind code	A1
Filing date	Jan 23, 2015
Priority date	Jan 24, 2014
Publication date	Dec 22, 2016
Grant date	—

Abstract

Disclosed are a message intermediation method, a message processing method, a service management method and a device for implementing the same. A user terminal can receive, from a service providing device, a message related to a product or a service via a chatroom generated according to the product or the service by a message intermediation server.

First claim

1 . A message intermediation method performed by a message intermediation server, the message intermediation method comprising:
receiving a chat request related to a product or service from a user terminal or at least one service providing device; identifying the product or service; creating a chatroom corresponding to the identified product or service; and forwarding, to the user terminal, a message received from the at least one service providing device via the chatroom.

2 . The message intermediation method of claim 1 , wherein the creating comprises creating a separate chatroom for each of a plurality of products or services in a case in which the plurality of products or services are unassociated with each other, or
wherein the creating comprises creating a single chatroom to exchange messages related to a plurality of products or services in a case in which the plurality of products or services are associated with each other.

3 . (canceled)

4 . The message intermediation method of claim 1 , wherein the receiving comprises receiving the chat request including identification information related to the product or service and a user identification (ID).

5 . The message intermediation method of claim 1 , wherein the message intermediation server is configured to generate a token with respect to the chatroom based on identification information related to the product or service and a user ID received from the user terminal or the at least one service providing device, and transfer the generated token to the user terminal or the at least one service providing device,
wherein the user terminal or the at least one service providing device is configured to access the chatroom using the token received from the message intermediation server.

6 . (canceled)

7 . The message intermediation method of claim 1 , wherein the service providing device is configured to transmit a message related to a service progress to the user terminal, and control the service progress based on a response of the user terminal with respect to the message related to the service progress.

8 . The message intermediation method of claim 1 , wherein the service providing device includes a service management server configured to provide the product or process the service, or a service processing terminal configured to interoperate with the service management server to provide the product or process the service.

9 . The message intermediation method of claim 1 , wherein the message is connected to an interface to request a response of the user terminal with respect to the message.

10 . A message processing method performed by a user terminal processing a message intermediated through a message intermediation server, the message processing method comprising:
accessing a chatroom created in response to a chat request related to a product or service from the user terminal or at least one service providing device; receiving a message forwarded from the at least one service providing device via the chatroom; and displaying the received message, wherein the chatroom is created to correspond to the product or service identified by a message intermediation server.

11 . (canceled)

12 . The message processing method of claim 10 , wherein the chatroom is created in response to the chat request including identification information related to the product or service and a user identification (ID).

13 . The message processing method of claim 10 , wherein the message intermediation server is configured to generate a token with respect to the chatroom based on identification information related to the product or service and a user ID received from the user terminal or the at least one service providing device, and transfer the generated token to the user terminal or the at least one service providing device,
wherein the accessing comprises accessing the chatroom using the token received from the message intermediation server.

14 . (canceled)

15 . (canceled)

16 . (canceled)

17 . The message processing method of claim 10 , wherein the displaying comprises displaying the message connected to an interface to request a response of the user terminal with respect to the message.

18 . A message processing method performed by a service providing device processing a message intermediated through a message intermediation server, the message processing method comprising:
accessing a chatroom created in response to a chat request related to a product or service from a user terminal or at least one service providing device; and transmitting a message related to the product or service to the user terminal via the chatroom, wherein the chatroom is created to correspond to the product or service identified by a message intermediation server.

19 . (canceled)

20 . The message processing method of claim 18 , wherein the chatroom is created in response to the chat request including identification information related to the product or service and a user identification (ID).

21 . The message processing method of claim 18 , wherein the message intermediation server is configured to generate a token with respect to the chatroom based on identification information related to the product or service and a user ID received from the user terminal or the at least one service providing device, and transfer the generated token to the user terminal or the at least one service providing device,
wherein the accessing comprises accessing the chatroom using the token received from the message intermediation server.

22 . (canceled)

23 . The message processing method of claim 18 , further comprising:
forwarding a message related to a service progress to the user terminal; and controlling the service progress based on a response of the user terminal with respect to the message related to the service progress.

24 . The message processing method of claim 18 , wherein the at least one service providing device includes a service management server configured to provide the product or process the service, or a service processing terminal configured to interoperate with the service management server to provide the product or process the service.

25 - 28 . (canceled)

Assignees

• Kakao Corp

Inventors

• Kim Ki Pung
• Ko Young Kil
• Gil Eun Sun
• Lee Jun Seo
• Moon Ji Hoon
• Jang Have Kyung

Classifications

• H04L51/04

  Real-time or near real-time messaging, e.g. instant messaging [IM] · CPC title

• G06Q30/0631

  Recommending goods or services · CPC title

• G06Q30/016 Primary

  After-sales · CPC title

• G06Q10/107

  Computer-aided management of electronic mailing [e-mailing] · CPC title