In-store checkout with virtual waiting lines

Patent metadata

Field	Value
Publication number	US-2016371606-A1
Application number	US-201514743821-A
Country	US
Kind code	A1
Filing date	Jun 18, 2015
Priority date	Jun 18, 2015
Publication date	Dec 22, 2016
Grant date	—

Abstract

A system and method of providing a virtual waiting line. The system determines that a mobile device associated with a particular account has entered a proximity of a physical store. The system assigns an initial position in a virtual waiting line to the particular account. The virtual waiting line includes an order of positions, from the front of the virtual waiting line to the back of the virtual waiting line. As accounts closer to the front of the virtual waiting line than the particular account leave the virtual waiting line, the system repeatedly moves the particular account to positions closer to the front of the virtual line. The system causes an electronic display of the mobile device to show a relationship of the position of the particular account to the front of the virtual waiting line.

First claim

What is claimed is:

1 . A method comprising:
determining that a mobile device associated with a particular account has entered a proximity of a physical store; assigning an initial position in a virtual waiting line to the particular account, the virtual waiting line comprising an order of positions, from a front of the virtual waiting line to a back of the virtual waiting line; as accounts closer to the front of the virtual waiting line than the particular account leave the virtual waiting line, repeatedly moving the particular account to positions closer to the front of the virtual line; and causing an electronic display of the mobile device to show a relationship of the position of the particular account to the front of the virtual waiting line.

2 . The method of claim 1 further comprising:
before assigning the position, receiving a signal from the mobile device indicating that a control of the mobile device that requests placement in the virtual waiting line has been activated; and
in response to the signal, triggering the assignment of the particular account to the initial position in the virtual waiting line.

3 . The method of claim 1 further comprising:
when the particular account reaches the front of the virtual waiting line, determining that a customer associated with the particular account is not ready to check out; and
based on determining that the customer is not ready to check out, assigning the particular account to a position farther back in the virtual waiting line.

4 . The method of claim 3 , wherein the position farther back in the virtual waiting line comprises a position at a back of the virtual waiting line.

5 . The method of claim 3 , wherein the position farther back in the virtual waiting line comprises a position that is i) behind a set of unready accounts, wherein each unready account comprises an account that previously reached the front of the virtual waiting line while a customer associated with the account was not ready to check out and ii) in front of at least one account that has not previously reached the front of the virtual waiting line.

6 . The method of claim 1 further comprising:
before assigning the initial position, determining that the particular account is a very important person (VIP) account; and
based on the determination that the particular account is a VIP account, assigning, as the initial position of the VIP account, a more forward position than the position of a plurality of accounts already assigned to positions in the virtual waiting line.

7 . The method of claim 6 , wherein the initial position assigned to the VIP account was a reserved position that had been assigned as an empty position in the virtual waiting line before the VIP account was assigned to the reserved position.

8 . The method of claim 1 , wherein the relationship of the position of the particular account to the front of the virtual waiting line comprises a numerical indicator of the position of the particular account in the virtual waiting line.

9 . The method of claim 1 , wherein the relationship of the position of the particular account to the front of the virtual waiting line comprises a chronological estimate of an amount of time until the particular account reaches the front of the virtual waiting line.

10 . The method of claim 1 , wherein the virtual waiting line is one of a plurality of virtual waiting lines, the method further comprising determining a category of the account and assigning the account to a particular virtual waiting line based on the determined category of the account.

11 . The method of claim 10 , wherein the category of the account consists of one of: a very important person (VIP) account, an account of a customer purchasing fewer than a threshold number of items, an account of a customer purchasing items that cost more than a threshold aggregate price, an account of a customer purchasing items that represent more than a threshold aggregate profit, and a new account.

12 . A system that controls a virtual waiting line, the system comprising:
a set of one or more servers configured to:
detect that a mobile device associated with a particular account has entered a proximity of a physical store;
assign an initial position in a virtual waiting line to the particular account, the virtual waiting line comprising an order of positions, from a front of the virtual waiting line to a back of the virtual waiting line;
as accounts closer to the front of the virtual waiting line than the particular account leave the virtual waiting line, repeatedly move the particular account to positions closer to the front of the virtual line; and
provide to the mobile device, a relationship of the position of the particular account to the front of the virtual waiting line.

13 . The system of claim 12 , wherein the servers are further configured to:
before assigning the position, command the mobile device to display a control that, when activated, triggers the assignment of the particular account to the initial position in the virtual waiting line; and receive a notification from the mobile device that the control has been activated.

14 . The system of claim 12 , wherein the servers are further configured to:
when the particular account reaches the front of the virtual waiting line, determine that a customer associated with the particular account is not ready to check out; and based on determining that the customer is not ready to check out, assign the particular account to a position farther back in the virtual waiting line.

15 . The system of claim 14 , wherein the position farther back in the virtual waiting line comprises a position at a back of the virtual waiting line.

16 . The system of claim 14 , wherein the position farther back in the virtual waiting line comprises a position that is i) behind a set of unready accounts, wherein each unready account comprises an account that previously reached the front of the virtual waiting line while a customer associated with the account was not ready to check out and ii) in front of at least one account that has not previously reached the front of the virtual waiting line.

17 . The system of claim 12 , wherein the servers are further configured to:
before assigning the initial position, determine that the particular account is a very important person (VIP) account; and based on the determination that the particular account is a VIP account, assign, as the initial position of the VIP account, a more forward position than the position of a plurality of accounts already assigned to positions in the virtual waiting line.

18 . The system of claim 17 , wherein the initial position assigned to the VIP account was a reserved position that had been assigned as an empty position in the virtual waiting line before the VIP account was assigned to the reserved position.

19 . The system of claim 12 , wherein the relationship of the position of the particular account to the front of the virtual waiting line comprises at least one of a numerical indicator of the position of the particular account in the virtual waiting line and a chronological estimate of an amount of time until the particular account reaches the front of the virtual waiting line.

20 . The system of claim 12 , wherein the virtual waiting line is one of a plurality of virtual waiting lines, wherein the servers are further configured to determine a category of the account and assigning the account to a particular virtual waiting line based o

Assignees

• Sap Se

Inventors

• Schmidt Eckehard
• Perisic Filip

Classifications

• G06Q30/0633 Primary

  Managing shopping lists, e.g. compiling or processing purchase lists (shipping orders G06Q10/083; order filling G06Q10/087) · CPC title

• G06Q30/0641

  utilising user interfaces specially adapted for shopping · CPC title

• G06Q10/02 Primary

  Reservations, e.g. for tickets, services or events · CPC title

• G06Q30/0281

  Customer communication at a business location, e.g. providing product or service information, consulting · CPC title

• G07C11/00

  Arrangements, systems or apparatus for checking, e.g. the occurrence of a condition, not provided for elsewhere · CPC title