Method and apparatus for managing a network

Patent metadata

Field	Value
Publication number	US-2016359691-A1
Application number	US-201615243106-A
Country	US
Kind code	A1
Filing date	Aug 22, 2016
Priority date	Apr 2, 2010
Publication date	Dec 8, 2016
Grant date	—

Abstract

A method and an apparatus for managing a network are disclosed. For example, the method collects a plurality of call detail records (CDRs), and organizes one or more parameters of the CDRs in accordance with a plurality of cause codes. The method displays the one or more parameters of the CDRs in a hierarchical representation comprising a plurality of screen displays.

First claim

What is claimed is:

1 . A method for managing a network, comprising:
collecting, by a processor, a plurality of call detail records; organizing, by the processor, a plurality of parameters of the call detail records in accordance with a plurality of cause codes, wherein each of the plurality of cause codes provides information regarding a disposition of a call attempt; and displaying, by the processor, the plurality of parameters of the call detail records in a hierarchical representation comprising a plurality of screen displays, wherein a first screen display of the plurality of screen displays presents a first defect calculation associated with a core internet protocol network for a predefined time period, and a second defect calculation associated with a service that is external to the core internet protocol network for the predefined time period, wherein a second screen display of the plurality of screen displays is presented upon an activation of a cell located in the first screen display, wherein the second screen display presents the plurality of cause codes for a plurality of time periods within the predefined time period, wherein the second screen display comprises a plurality of columns associated with the plurality of time periods within the predefined time period and a plurality of rows associated with the plurality of cause codes, where each column of the plurality of columns is for displaying a defects measure associated with each of the plurality of cause codes and associated with the one of the plurality of time periods that is associated with the column.

2 . The method of claim 1 , wherein the first screen display of the plurality of screen displays further presents a completion percentage of calls for each of a plurality of fractions of the predefined time period.

3 . The method of claim 2 , wherein each fraction of the plurality of fractions comprises an hour.

4 . The method of claim 1 , wherein a third screen display of the plurality of screen displays is presented upon an activation of a cell located in the second screen display.

5 . The method of claim 4 , wherein the third screen display presents for one of the plurality of cause codes the plurality of parameters of the call detail records.

6 . The method of claim 5 , wherein a fourth screen display of the plurality of screen displays is presented upon an activation of a link located in the third screen display, wherein the fourth screen display presents raw call detail record data associated with the plurality of parameters of the call detail records.

7 . The method of claim 5 , wherein the plurality of parameters of the call detail records comprise at least two of: a physical location code, a direction of a call code, a call answered code, an area code of an originating call, a phone number of the originating call, an area code of called number, a phone number of the called number, an oversea call code, a time stamp for a start of a call, a time stamp for an end of the call, a duration of the call, an inbound trunk group code, an outbound trunk group code, a carrier identification code, a code for a particular piece of equipment at a particular location, a media gateway code, a session border controller code and a customer identifier code.

8 . The method of claim 1 , wherein the processor comprises a processor of an application server.

9 . A non-transitory computer-readable storage medium storing instructions which, when executed by a processor, cause the processor to perform operations for managing a network, the operations comprising:
collecting a plurality of call detail records; organizing a plurality of parameters of the call detail records in accordance with a plurality of cause codes, wherein each of the plurality of cause codes provides information regarding a disposition of a call attempt; and displaying the plurality of parameters of the call detail records in a hierarchical representation comprising a plurality of screen displays, wherein a first screen display of the plurality of screen displays presents a first defect calculation associated with a core Internet protocol network for a predefined time period, and a second defect calculation associated with a service that is external to the core internet protocol network for the predefined time period, wherein a second screen display of the plurality of screen displays is presented upon an activation of a cell located in the first screen display, wherein the second screen display presents the plurality of cause codes for a plurality of time periods within the predefined time period, wherein the second screen display comprises a plurality of columns associated with the plurality of time periods within the predefined time period and a plurality of rows associated with the plurality of cause codes, where each column of the plurality of columns is for displaying a defects measure associated with each of the plurality of cause codes and associated with the one of the plurality of time periods that is associated with the column.

10 . The non-transitory computer-readable storage medium of claim 9 , wherein the first screen display of the plurality of screen displays further presents a completion percentage of calls for each of a plurality of fractions of the predefined time period.

11 . The non-transitory computer-readable storage medium of claim 10 , wherein each fraction of the plurality of fractions comprises an hour.

12 . The non-transitory computer-readable storage medium of claim 9 , wherein a third screen display of the plurality of screen displays is presented upon an activation of a cell located in the second screen display.

13 . The non-transitory computer-readable storage medium of claim 12 , wherein the third screen display presents for one of the plurality of cause codes the plurality of parameters of the call detail records.

14 . The non-transitory computer-readable storage medium of claim 13 , wherein a fourth screen display of the plurality of screen displays is presented upon an activation of a link located in the third screen display, wherein the fourth screen display presents raw call detail record data associated with the plurality of parameters of the call detail records.

15 . The non-transitory computer-readable storage medium of claim 13 , wherein the plurality of parameters of the call detail records comprise at least two of: a physical location code, a direction of a call code, a call answered code, an area code of an originating call, a phone number of the originating call, an area code of called number, a phone number of the called number, an oversea call code, a time stamp for a start of a call, a time stamp for an end of the call, a duration of the call, an inbound trunk group code, an outbound trunk group code, a carrier identification code, a code for a particular piece of equipment at a particular location, a media gateway code, a session border controller code and a customer identifier code.

16 . An apparatus for managing a network, comprising:
a processor; and a computer-readable medium storing instructions which, when executed by the processor, cause the processor to perform operations, the operations comprising:
collecting a plurality of call detail records;
organizing a plurality of parameters of the call detail records in accordance with a plurality of cause codes, wherein each of the plurality of cause codes provides information regarding a disposition of a call attempt; and
displaying the plurality of parameters of the call detail records in a hierarchical representation comprising a plurality of screen dis

Assignees

• At & T Ip I Lp

Inventors

• Huntley Brian P
• Bodkin Jimmy E
• Deblasio Clifton L
• Thurston Marc
• Young Brian

Classifications

• H04M15/70

  Administration or customization aspects; Counter-checking correct charges · CPC title

• H04M15/00

  Arrangements for metering, time-control or time indication {; Metering, charging or billing arrangements for voice wireline or wireless communications, e.g. VoIP} · CPC title

• H04W24/04

  Arrangements for maintaining operational condition · CPC title

• H04L41/22 Primary

  comprising specially adapted graphical user interfaces [GUI] · CPC title

• G06F3/04842

  Selection of displayed objects or displayed text elements (G06F3/0482 takes precedence) · CPC title