System for generating automated responses for issue tracking system and multi-platform event feeds
US-2024414113-A1 · Dec 12, 2024 · US
US2016358117A1 · US · A1
| Field | Value |
|---|---|
| Publication number | US-2016358117-A1 |
| Application number | US-201514733107-A |
| Country | US |
| Kind code | A1 |
| Filing date | Jun 8, 2015 |
| Priority date | Jun 8, 2015 |
| Publication date | Dec 8, 2016 |
| Grant date | — |
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A method, system, and apparatus are provided for automating digital resource management by using monitored user interactions with digital resources to compute a user interaction metric for each digital resource upon detecting a role change for a first user having a user interaction history with the digital resources, where each user interaction metric indicates how important the first user is to the corresponding digital resource and is used to select and map a first digital resource to a second user to provide an ownership transition recommendation for the first digital resource in response to the role change for the first user.
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1 - 8 . (canceled) 9 . An information handling system comprising: one or more processors; a memory coupled to at least one of the processors; a set of instructions stored in the memory and executed by at least one of the processors to automate digital resource management, wherein the set of instructions are executable to perform actions of: monitoring, by the system, user interactions with one or more digital resources using an automated agent installed on one or more user endpoint devices; detecting, by the system, a role change for a first user having a user interaction history with the one or more digital resources; computing, by the system, a user interaction metric for each of the one or more digital resources, where each user interaction metric indicates how important the first user is to the corresponding digital resource; selecting, by the system, a first digital resource from the one or more digital resources based on the user interaction metric for said first digital resource; and mapping, by the system, the first digital resource to at least a second user to provide an ownership transition recommendation for the first digital resource in response to the role change for the first user. 10 . The information handling system of claim 9 , wherein the set of instructions are executable to monitor user interactions by recording digital resource ownership activity between the first user and the one or more digital resources over one or more specified time periods. 11 . The information handling system of claim 9 , wherein the set of instructions are executable to detect the role change for the first user by detecting deactivation of a user ID associated with the first user or detecting a change in the user ID associated with the first user. 12 . The information handling system of claim 9 , wherein the set of instructions are executable to compute the user interaction metric by computing a first user interaction metric for the first digital resource based on the first user's access frequency, access recency, access type, access permission, or authorship relationship for the first digital resource, where the first user interaction metric indicates how important the first user is to the first digital resource. 13 . The information handling system of claim 9 , wherein the set of instructions are executable to compute the user interaction metric by computing a first user interaction metric for the first digital resource based on a correlation measure between the first user's interaction dates with the first digital resource and predetermined project milestone dates associated with the first digital resource, where the first user interaction metric indicates how important the first user is to the first digital resource. 14 . The information handling system of claim 9 , wherein the set of instructions are executable to select the first digital resource by selecting the first digital resource which has a user interaction metric which meets or exceeds a minimum threshold setting. 15 . The information handling system of claim 9 , further comprising instructions that are executable to perform actions of displaying, by the system, a visual identification of the first user, a visual identification of each of the one or more digital resources, and an ownership transition recommendation for each of the one or more digital resources. 16 . The information handling system of claim 9 , further comprising instructions that are executable to perform actions of displaying, by the system, the ownership transition recommendation for the first digital resource. 17 . A computer program product stored in a computer readable storage medium, comprising computer instructions that, when executed by an information handling system, causes the system to automate digital resource management by performing actions comprising: monitoring, by the system, user interactions with one or more digital resources using an automated agent installed on one or more user endpoint devices; detecting, by the system, a role change for a first user having a user interaction history with the one or more digital resources; computing, by the system, a user interaction metric for each of the one or more digital resources, where each user interaction metric indicates how important the first user is to the corresponding digital resource; selecting, by the system, a first digital resource from the one or more digital resources based on the user interaction metric for said first digital resource; and mapping, by the system, the first digital resource to at least a second user to provide an ownership transition recommendation for the first digital resource in response to the role change for the first user. 18 . The computer program product of claim 17 , wherein monitoring user interactions comprises recording digital resource ownership activity between the first user and the one or more digital resources over one or more specified time periods. 19 . The computer program product of claim 17 , wherein detecting the role change for the first user comprises detecting deactivation of a user ID associated with the first user or detecting a change in the user ID associated with the first user. 20 . The computer program product of claim 17 , wherein computing the user interaction metric comprises computing a first user interaction metric for the first digital resource based on: a correlation measure between the first user's interaction dates with the first digital resource and predetermined project milestone dates associated with the first digital resource; the first user's access frequency; the first user's access recency; the first user's access type; the first user's access permission; or the first user's authorship relationship for the first digital resource, where the first user interaction metric indicates how important the first user is to the first digital resource. 21 . The computer program product of claim 17 , further comprising instructions that, when executed by the information handling system, cause the system to display a visual identification of the first user, a visual identification of each of the one or more digital resources, and an ownership transition recommendation for each of the one or more digital resources. 22 . The computer program product of claim 17 , further comprising instructions that, when executed by the information handling system, cause the system to display the ownership transition recommendation for the first digital resource.
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