System and method of site outage management

Patent metadata

Field	Value
Publication number	US-2016335652-A1
Application number	US-201514708440-A
Country	US
Kind code	A1
Filing date	May 11, 2015
Priority date	May 11, 2015
Publication date	Nov 17, 2016
Grant date	—

Abstract

Systems and methods of site outage management are disclosed. In some example embodiments, a service outage of an online service is detected. The service outage disables the online service from receiving a bid for an item listing on the online service. The item listing has a seller and a listing end time. Timing information for the service outage is determined, and the item listing is identified based on the listing end time and the timing information for the service outage. An outage management action is performed based on the item listing being identified. The outage management action comprises one of automatically extending the listing end time, automatically transmitting an outage notification of the service outage to the seller, and automatically issuing a credit to an account of the seller.

First claim

What is claimed is:

1 . A system comprising:
a processor-implemented outage detection module configured to:
detect a service outage of an online service, the service outage disabling the online service from receiving a bid for an item listing on the online service, the item listing having a seller and a listing end time; and
determine timing information for the service outage;
a processor-implemented listing identification module configured to identify the item listing based on the listing end time and the timing information for the service outage; and a processor-implemented management action module configured to perform an outage management action based on the identifying the item listing, the outage management action comprising one of automatically extending the listing end time, automatically transmitting an outage notification of the service outage to the seller, and automatically issuing a credit to an account of the seller.

2 . The system of claim 1 , wherein the timing information for the service outage comprises an outage end time, and identifying the item listing based on the listing end time and the timing information for the service outage comprises identifying the item listing based on the outage end time satisfying a predetermined proximity threshold with respect to the listing end time.

3 . The system of claim 1 , wherein the outage management action comprises automatically extending the end time of the item listing.

4 . The system of claim 3 , wherein the management action module is configured to extend the end time based on the timing information for the service outage, the timing information comprising an amount of time the online service was disabled.

5 . The system of claim 3 , wherein the outage management action further comprises:
identifying at least one potential bidder for the item listing; and transmitting an extension notification to the at least one potential bidder, the extension notification indicating that the end time of the item listing has been extended.

6 . The system of claim 1 , wherein the outage management action comprises automatically transmitting the outage notification of the service outage to the seller.

7 . The system of claim 6 , wherein the outage notification comprises an indication of an option for the seller to request credit.

8 . The system of claim 1 , wherein the outage management action comprises automatically issuing the credit to the account of the seller.

9 . The system of claim 8 , wherein the management action module is further configured to determine an amount of the credit based on at least one of a final value fee of the item listing, an insertion fee of the item listing, and an estimated final bid value if the service outage had not occurred.

10 . A computer-implemented method comprising:
receiving an indication of a service outage of an online service, the service outage disabling the online service from receiving a bid for an item listing on the online service, the item listing having a seller and a listing end time; determining timing information for the service outage; identifying the item listing based on the listing end time and the timing information for the service outage; and performing, by a machine having a memory and at least one processor, an outage management action based on the identifying the item listing, the outage management action comprising one of automatically extending the listing end time, automatically transmitting an outage notification of the service outage to the seller, and automatically issuing a credit to an account of the seller.

11 . The method of claim 10 , wherein the timing information for the service outage comprises an outage end time, and identifying the item listing based on the listing end time and the timing information for the service outage comprises identifying the item listing based on the outage end time satisfying a predetermined proximity threshold with respect to the listing end time.

12 . The method of claim 10 , wherein the outage management action comprises automatically extending the end time of the item listing.

13 . The method of claim 12 , wherein the end time is extended based on the timing information for the service outage, the timing information comprising an amount of time the online service was disabled.

14 . The method of claim 12 , wherein the outage management action further comprises:
identifying at least one potential bidder for the item listing; and transmitting an extension notification to the at least one potential bidder, the extension notification indicating that the end time of the item listing has been extended.

15 . The method of claim 10 , wherein the outage management action comprises automatically transmitting the outage notification of the service outage to the seller.

16 . The method of claim 15 , wherein the outage notification indicates an option for the seller to request credit.

17 . The method of claim 10 , wherein the outage management action comprises automatically issuing the credit to the account of the seller.

18 . The method of claim 17 , further comprising determining an amount of the credit based on at least one of a final value fee of the item listing, an insertion fee of the item listing, and an estimated final bid value if the service outage had not occurred.

19 . A non-transitory machine-readable storage medium storing a set of instructions that, when executed by at least one processor, causes the at least one processor to perform operations comprising:
receiving an indication of a service outage of an online service, the service outage disabling the online service from receiving a bid for an item listing on the online service, the item listing having a seller and a listing end time; determining timing information for the service outage; determining the item listing based on the listing end time and the timing information for the service outage; and performing an outage management action based on the determining the item listing, the outage management action comprising one of automatically extending the listing end time, automatically transmitting an outage notification of the service outage to the seller, and automatically issuing a credit to an account of the seller.

20 . The storage medium of claim 19 , wherein the timing information for the service outage comprises an outage end time, and identifying the item listing based on the listing end time and the timing information for the service outage comprises identifying the item listing based on the outage end time satisfying a predetermined proximity threshold with respect to the listing end time.

Assignees

• Paypal Inc

Inventors

• Chang Suzy K

Classifications

• H04L43/065

  related to network devices · CPC title

• H04L43/067

  using time frame reporting · CPC title

• G06Q30/08 Primary

  Auctions · CPC title

• G06Q30/0215 Primary

  Including financial accounts · CPC title

• G06Q30/0641

  utilising user interfaces specially adapted for shopping · CPC title