Alert management within a network based virtual collaborative space

Patent metadata

Field	Value
Publication number	US-2016321906-A1
Application number	US-201615142755-A
Country	US
Kind code	A1
Filing date	Apr 29, 2016
Priority date	Jan 30, 2015
Publication date	Nov 3, 2016
Grant date	—

Abstract

A network-based collaborative problem solving space is provided for managing alerts. The virtual collaboration space provide a virtual space for viewing streaming time series data, generating alerts for time series data, and viewing triggered alerts based on a threshold associated with the generated alert. Alert generation and triggering is automatically tracked within an event log, with particular event log entries associated with the alert generation and the triggering of an alert. When an alert is triggered, a link to the event log entry associated with generating the alert is provided. By reviewing the alert generation and surrounding event log entries, users of the virtual collaboration space may gain context as to the motivations for generating the original alert and thereby better understand whether the triggering of the alert is a serious issue.

First claim

What is claimed is:

1 . A method for providing alerts in a virtual collaboration space, comprising:
transmitting, by a server, content page data for a collaborative interface with at least one graphic element to a plurality of client devices, the at least one graphic element associated with time series data for a distributed business transaction executed over a plurality of servers; creating an alert based on a threshold for the time series data, the threshold received from a first client device of the plurality of client devices; creating a first log entry for the created alert, the first log entry provided within the collaborative interface, detecting the time series data exceeds the threshold; and generating an alert event in response to detecting the threshold was exceeded, the alert event associated with an identifier for the first user, the first time, and data for the first log entry.

2 . The method of claim 1 , wherein the first log entry is provided within a log of events displayed within the collaborative interface.

3 . The method of claim 2 , wherein each client device may provide content to display within the log of events.

4 . The method of claim 2 , further comprising providing a second log entry in the log of events, the second log entry including the first user identifier, the first time, and alert data.

5 . The method of claim 4 , wherein the second log entry includes a link to the first log entry

6 . The method of claim 4 , the alert data including the threshold, an identifier for the graphic element, and one or more values for the time series data.

7 . The method of claim 1 , further comprising creating a second log entry within the log of events based on detecting the time series data exceeds the threshold.

8 . The method of claim 1 , further comprising generating an alert based on input received from the first client device.

9 . The method of claim 1 , further comprising automatically updating graphic reporting element based on the generated alert.

10 . A non-transitory computer-readable storage medium having embodied thereon a program, the program being executable by a processor to perform a method for providing alerts in a virtual collaboration space, the method comprising
transmitting, by a server, user interface data with at least one graphic element to a plurality of client devices, the at least one graphic element associated with time series data for a distributed business transaction executed over a plurality of servers; receiving alert data for the time series data, the alert data received from a first client device of the plurality of client devices; creating a first log entry for the an alert created based on the alert data, the first log entry provided within the collaborative interface, generating an alert event in response to monitoring the time series data based on the alert data, the alert event associated with an identifier for the first user, the first time, and data for the first log entry.

11 . The non-transitory computer-readable storage medium of claim 10 , the alert data including threshold data, the alert generated in response to detecting the time series data exceeded the threshold.

12 . The non-transitory computer-readable storage medium of claim 10 , wherein the first log entry is provided within a log of events displayed within the collaborative interface.

13 . The non-transitory computer-readable storage medium of claim 12 , wherein each client device may provide content to display within the log of events.

14 . The non-transitory computer-readable storage medium of claim 10 , further comprising providing a second log entry in the log of events, the second log entry including the first user identifier, the first time, and alert data.

15 . The non-transitory computer-readable storage medium of claim 14 , wherein the second log entry includes a link to the first log entry

16 . The non-transitory computer-readable storage medium of claim 14 , the alert data including the threshold, an identifier for the graphic element, and one or more values for the time series data.

17 . The non-transitory computer-readable storage medium of claim 10 , further comprising creating a second log entry within the log of events based on detecting the time series data exceeds the threshold.

18 . A system for delivering an agent on a machine, comprising:
a processor; memory; and one or more modules stored in memory and executable by the processor to provide content page data for a collaborative interface to a plurality of client devices, the collaborative interface including time series data for a distributed business transaction executed over a plurality of servers, create an alert based on a threshold for the time series data, the threshold received from a first client device of the plurality of client devices, create a first log entry for the created alert, the first log entry provided within the collaborative interface, and generate an alert event in response to detecting the threshold was exceeded by the time series data, the alert event associated with an identifier for the first user, the first time, and data for the first log entry.

19 . The method of claim 1 , wherein the log entry is provided within a log of events displayed within the collaborative interface.

20 . The method of claim 1 , further comprising providing a second log entry in the log of events, the second log entry including the first user identifier, the first time, alert data, and a link to the first log entry.

Assignees

• Appdynamics Inc

Inventors

• Whitney John
• Wang Tao
• O'Connell Ryan

Classifications

• H04L41/069

  using logs of notifications; Post-processing of notifications · CPC title

• G06F3/0482

  Interaction with lists of selectable items, e.g. menus · CPC title

• G06F3/0484

  for the control of specific functions or operations, e.g. selecting or manipulating an object, an image or a displayed text element, setting a parameter value or selecting a range · CPC title

• G06F40/186

  Templates · CPC title

• G06F17/2247

  Physics · mapped topic