System for generating automated responses for issue tracking system and multi-platform event feeds
US-2024414113-A1 · Dec 12, 2024 · US
US2016307144A1 · US · A1
| Field | Value |
|---|---|
| Publication number | US-2016307144-A1 |
| Application number | US-201615071003-A |
| Country | US |
| Kind code | A1 |
| Filing date | Mar 15, 2016 |
| Priority date | Sep 18, 2000 |
| Publication date | Oct 20, 2016 |
| Grant date | — |
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Communication from enterprise servers to handheld devices in the field supports dispatch, data synchronization, logistics and personnel. Bi-directional data delivery from enterprise-based servers over wireless data networks is enabled using wireless capabilities resident in handheld personal computing devices. Real time communications facilitates real-time access to remote programs, assistance and/or information related to the field operations and asset (personnel and inventory) resource management. Management is facilitated for at least one of: construction industry project analysis, HVAC system analysis, project management, equipment readiness inspection, troubleshooting, inventory tracking, inventory ordering, sales (e.g., providing cost estimates to customers), customer invoicing, conducting legal investigations, field data collection, and multi-user remote function coordination.
Opening claim text (preview).
1 - 15 . (canceled) 16 . A method, comprising: accessing a template stored on a server located remotely from a handheld device, the template listing tasks to be completed before an end of a work shift; reporting a status of each of the tasks at least once during the work shift by synchronizing the handheld device to the server; and updating the template responsive to the status with unfinished or new tasks at the end of the work shift. 17 . The method of claim 16 , wherein the template lists the tasks that a worker completes during the work shift. 18 . The method of claim 16 , further comprising: triggering generating another template in response to the updating, wherein the another template lists another tasks that another worker completes during another work shift. 19 . The method of claim 16 , further comprising: wirelessly synchronizing the handheld device to the server. 20 . A device, comprising: a memory device configured to store instructions; and a processing device configured to execute the instructions stored in the memory device to: access a template stored on a server located remotely from the device, the template listing tasks to be completed before an end of a work shift; report a status of each of the tasks at least once during the work shift by synchronizing the device to the server; and update the template responsive to the status with unfinished or new tasks at the end of the work shift. 21 . The device of claim 20 , wherein the at least one template lists the tasks to be completed by a worker during the work shift. 22 . The device of claim 20 , wherein the processing device is configured to execute the instructions stored in the memory device further to enable generating at least another template corresponding to at least another worker in response to the update; and wherein the at least another template lists at least another task assigned to the at least another worker to be completed by the at least another worker before an end of another work shift corresponding to the at least another worker. 23 . The device of claim 20 , wherein the processing device is configured to execute the instructions stored in the memory device further to wirelessly synchronize the device to the server. 24 . A computer-readable medium having instructions stored thereon that, in response to execution by a processing device, cause the processing device to: access a template stored on a server located remotely from the device, the template listing tasks to be completed before an end of a work shift; report a status of each of the tasks at least once during the work shift by synchronizing the device to the server; and update the template responsive to the status with unfinished or new tasks at the end of the work shift. 25 . The computer-readable medium of claim 24 , wherein the at least one template lists the tasks to be completed by a worker during the work shift. 26 . The computer-readable medium of claim 24 , wherein execution of the instructions by the processing device cause the processing device to enable generating at least another template corresponding to at least another worker in response to the update; and wherein the at least another template lists tasks assigned to the at least another worker to be completed by the at least another worker before an end of a work shift corresponding to the at least another worker. 27 . The computer-readable medium of claim 24 , wherein execution of the instructions by the processing device cause the processing device to wirelessly synchronize the device to the server.
Status monitoring or status determination for a person or group · CPC title
Locating users or terminals {or network equipment} for network management purposes, e.g. mobility management · CPC title
Replication or mirroring of data, e.g. scheduling or transport for data synchronisation between network nodes · CPC title
Staff planning in a project environment · CPC title
Logistics, e.g. warehousing, loading or distribution; Inventory or stock management · CPC title
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