Method to provide an optimized user interface for presentation of application service impacting errors

Patent metadata

Field	Value
Publication number	US-2016299807-A1
Application number	US-201514681488-A
Country	US
Kind code	A1
Filing date	Apr 8, 2015
Priority date	Apr 8, 2015
Publication date	Oct 13, 2016
Grant date	—

Abstract

Mechanisms are provided herein which accommodate the handling of multiple service errors on a service exception handling display. In particular, when a single and/or multiple service errors are present, a user interface of the communication device can provide a dynamic exceptions view for simple management and control of the one or more service errors received. The service errors can be resolved independently and a manner most productive with a user while improving user experience.

First claim

What is claimed:

1 . A communication device, comprising:
a user interface; a processor; and computer memory comprising one or more instructions that, when executed by the processor, cause the processor to:
receive one or more service errors;
display a service error notification of the one or more service errors on the user interface;
display an exceptions handling area, wherein the exceptions handling area lists the one or more service errors received; and
receive user input selecting the service error for resolution.

2 . The communication device of claim 1 , wherein the service error notification comprises an error notification icon located on a top bar of the user interface.

3 . The communication device of claim 1 , wherein the service error notification comprises a pop-up.

4 . The communication device of claim 3 , wherein if the pop-up is dismissed, the service error can be later retrieved using the error notification icon on the top bar of the user interface.

5 . The communication device of claim 1 , wherein the exceptions handling area presents the one or more service errors based on a single service or a multi-service view, wherein the multi-service view displays the one or more errors from two or more services, and wherein the multi-service view displays a top-most view.

6 . The communication device of claim 3 , wherein the exceptions handling area can further include a filter where the one or more service errors are presented based at least on one or more of a service error date, a designated priority, a service type, or wireless device impact.

7 . The communication device of claim 5 , wherein if the one or more service errors share a root cause, the multi-service view displays a single consolidated service error.

8 . The communication device of claim 5 , wherein the second solution presented is an escalated solution as compared to the first solution.

9 . The communication device of claim 5 , wherein the solutions presented and recovery steps are stored in a data structure within the computer memory.

10 . The communication device of claim 1 , wherein in retrieving the one or more service errors corresponds to transitioning between a current window view, an exceptions handling area, and a settings view.

11 . The communication device of claim 8 , wherein transitions between views occurs in a sliding manner or a pop-up manner.

12 . The communication device of claim 1 , wherein the exceptions handling area displays the one or more service errors as stacked widows.

13 . The communication device of claim 1 , wherein the exceptions handling area displays the one or more service errors as cascaded windows.

14 . A method, comprising:
receiving one or more service errors; displaying a service error notification of the one or more service errors on a user interface; display, by the user interface, an exceptions handling area, wherein the exceptions handling area lists the one or more service errors received; and receiving a user input selecting the service error for resolution.

15 . The method of claim 14 , wherein the service error notification comes in the form of an error notification icon located on a top bar of the user interface.

16 . The method of claim 14 , wherein the exceptions handling area presents the one or more service errors based on a single service or a multi-service view, wherein the multi-service view displays the one or more service errors from two or more services.

17 . The method of claim 14 , wherein in selecting the service error for resolution further includes presenting a first solution, wherein if the first solution does not resolve the service error, presenting a second solution.

18 . The method of claim 17 , wherein the second solution presented is an escalated solution as compared to the first solution and wherein the solutions presented and recovery steps are stored in a data structure within the communication device.

19 . A non-transitory computer readable medium having instructions stored thereon that when executed by at least one processor of a communication device perform a method comprising:
receiving, by the processor, one or more service errors; displaying, by the processor, a service error notification of the one or more service errors received on a user interface; retrieving, by the processor, the one or more service errors, wherein the one or more service errors are retrieved by input on the service error notification; display, by the user interface, an exceptions handling area, wherein the exceptions handling area lists the one or more service errors received; and receiving, by the processor, user input selecting the service error for resolution.

20 . The non-transitory medium of claim 19 , wherein if the one or more service errors share a root cause, the multi-service view displays a single consolidated service error.

Assignees

• Avaya Inc

Inventors

• Tanabe Jason
• Gagnier Ron
• Baltazor Justin
• Naegelkraemer Marcel
• Rahrer Tim
• Baskwill Geoff
• Milley Jason

Classifications

• G06F11/0751

  Error or fault detection not based on redundancy (power supply failures G06F1/30; network fault management H04L41/06) · CPC title

• G06F3/04842

  Selection of displayed objects or displayed text elements (G06F3/0482 takes precedence) · CPC title

• G06F11/0772 Primary

  Means for error signaling, e.g. using interrupts, exception flags, dedicated error registers · CPC title

• G06F3/04847

  Interaction techniques to control parameter settings, e.g. interaction with sliders or dials · CPC title

• G06F11/3072

  where the reporting involves data filtering, e.g. pattern matching, time or event triggered, adaptive or policy-based reporting · CPC title