Systems and Methods For Using Caller Data to Electronically Disseminate a Message

Patent metadata

Field	Value
Publication number	US-2016269559-A1
Application number	US-201615143157-A
Country	US
Kind code	A1
Filing date	Apr 29, 2016
Priority date	Nov 30, 2012
Publication date	Sep 15, 2016
Grant date	—

Abstract

Disclosed herein are systems and methods for using caller data to electronically disseminate a message. In one aspect, a method involves (i) a phone switch receiving a phone call and corresponding caller data, (ii) the phone switch sending to a record manager, the caller data, (iii) the record manager receiving the sent caller data, and (iv) responsive to the record manager receiving the sent caller data, the record manager (a) retrieving from a data storage, a school identifier corresponding to the received caller data, and (b) causing a notification system to electronically disseminate a message, wherein the message indicates that an updated operational-status of a school identified by the retrieved school identifier is expected soon.

First claim

1 . A method comprising:
a phone switch receiving a phone call and corresponding caller data; the phone switch sending to a record manager, the caller data; the record manager receiving the sent caller data; and responsive to the record manager receiving the sent caller data, the record manager (i) retrieving from a data storage, a location-based-organization (LBO) identifier corresponding to the received caller data, and (ii) causing a notification system to electronically disseminate a message, wherein the message indicates that an updated operational-status of an LBO identified by the retrieved LBO identifier is expected soon.

2 . The method of claim 1 , further comprising:
the phone switch sending to a phone terminal, the received phone call; and the phone terminal receiving and answering the sent phone call, thereby causing the sent phone call to become active, wherein the record manager causing the notification system to electronically disseminate the message occurs contemporaneously while the sent phone call is active.

3 . The method of claim 1 , wherein the LBO identifier comprises an LBO name.

4 . The method of claim 3 , wherein the message indicates that a phone call has been received from an LBO identified by the LBO name.

5 . The method of claim 3 , wherein the message indicates that an updated closing-related operational-status of an LBO identified by the LBO name is expected soon.

6 . The method of claim 1 , wherein the received caller data comprises one of caller identification (caller ID) data and automatic number identification (ANI) data.

7 . The method of claim 1 , further comprising:
the record manager retrieving from the data storage, administrator verification data corresponding to the received caller data; the record manager determining a workstation terminal that corresponds to a phone terminal that received the phone call from the phone switch; and the record manager sending to the determined workstation, the retrieved LBO identifier and the retrieved administrator verification data.

8 . The method of claim 7 , wherein the message is a first message, the method further comprising:
the workstation terminal receiving the sent LBO identifier and the sent administrator verification data; the workstation terminal displaying via a user interface, the received LBO identifier and the retrieved administrator verification data; the workstation terminal receiving via the user interface, an operational-status of an LBO identified by the received LBO identifier; the workstation terminal sending to the record manager, the received operational-status; the record manager receiving the sent operational-status; and responsive to the record manager receiving the sent operational-status, the record manager causing the notification system to electronically disseminate a second message, wherein the second message indicates the received operational status of the LBO identified by the retrieved LBO identifier.

9 . A method comprising:
receiving caller data corresponding to a phone call; and responsive to receiving the caller data, (i) retrieving from a data storage, a location-based-organization (LBO) identifier corresponding to the received caller data, and (ii) causing a notification system to electronically disseminate a message, wherein the message indicates that an updated operational-status of an LBO identified by the retrieved LBO identifier is expected soon.

10 . The method of claim 9 , wherein causing the notification system to electronically disseminate the message occurs contemporaneously while the phone call is active.

11 . The method of claim 9 , wherein the LBO identifier comprises an LBO name.

12 . The method of claim 11 , wherein the message indicates that a phone call has been received from an LBO identified by the LBO name.

13 . The method of claim 12 , wherein the message indicates that an updated closing-related operational-status update of an LBO identified by the LBO name is expected soon.

14 . The method of claim 12 , wherein the caller data comprises one of caller identification (caller ID) data and automatic number identification (ANI) data.

15 . The method of claim 9 , further comprising:
receiving administrator verification data corresponding to the received caller data; determining a workstation terminal that corresponds to a phone terminal that received the phone call; and sending to the determined workstation, the retrieved LBO identifier and the retrieved administrator verification data.

16 . The method of claim 15 , wherein the message is a first message, the method further comprising:
receiving an operational status of an LBO identified by the retrieved LBO identifier; and responsive to receiving the operational status, causing the notification system to electronically disseminate a second message, wherein the second message indicates the received operational-status of the LBO identified by the retrieved LBO identifier.

17 . A non-transitory computer-readable medium having stored thereon program instructions that when executed by a processor of a computing device, cause the computing device to perform a set of acts, the set of acts comprising:
receiving caller data corresponding to a phone call; and responsive to receiving the caller data, (i) retrieving from a data storage, an identifier corresponding to the received caller data, and (ii) causing a notification system to electronically disseminate a message, wherein the message indicates that updated information related to an entity identified by the retrieved identifier is expected soon.

18 . The non-transitory, computer-readable medium of claim 17 , wherein causing the notification system to electronically disseminate the message occurs contemporaneously while the phone call is active.

19 . The non-transitory, computer-readable medium of claim 17 , the set of acts further comprising:
receiving administrator verification data corresponding to the received caller data; determining a workstation terminal that corresponds to a phone terminal that received the phone call; and sending to the determined workstation, the retrieved school identifier and the retrieved administrator verification data.

20 . The non-transitory, computer-readable medium of claim 19 , wherein the message is a first message, the method further comprising:
receiving information related to the entity identified by the retrieved identifier; and responsive to receiving the information, causing the notification system to electronically disseminate a second message, wherein the second message indicates the received information related to the entity identified by the retrieved identifier.

Assignees

• Tribune Broadcasting Co Llc

Inventors

• Hundemer Hank J

Classifications

• H04M2203/651

  Text message transmission triggered by call · CPC title

• H04M7/0054

  where the data service is an electronic mail service · CPC title

• H04M3/42059 Primary

  Making use of the calling party identifier · CPC title

• H04M3/487

  Arrangements for providing information services, e.g. recorded voice services or time announcements · CPC title

• H04M3/53375 Primary

  Message broadcasting · CPC title