Issue and trigger rebalancing in a ranked issue management system

Patent metadata

Field	Value
Publication number	US-2016239777-A1
Application number	US-201514700524-A
Country	US
Kind code	A1
Filing date	Apr 30, 2015
Priority date	Feb 13, 2015
Publication date	Aug 18, 2016
Grant date	—

Abstract

Described herein is a computer implemented method for maintaining a plurality of issues, each issue having an associated rank value, the rank values of the plurality of issues defining an order of the plurality of issues. The method comprises receiving a rank operation request to change the rank of a subject issue; determining relevant issues to the rank operation request; and attempting to acquire locks on each of the relevant issues. In response to successfully acquiring locks on each of the relevant issues a new rank value for the subject issue is calculated and saved.

First claim

1 .- 28 . (canceled)

29 . A computer implemented method for performing an issue balancing process, the method comprising:
calculating a new rank value for an issue; determining whether a length of the new rank value is greater than or equal to a rebalancing trigger length; and in response to the length of the new rank value being greater than or equal to the rebalancing trigger length, triggering an issue balancing process.

30 . The computer implemented method according to claim 29 , wherein the length of a rank value is the number of characters of the rank value.

31 . The computer implemented method according to claim 29 , wherein triggering a balancing process comprises:
delaying for a balancing process commencement delay period, the balancing process commencement delay period being associated with the rebalancing trigger length; and following the delay, commencing the issue balancing process.

32 . The computer implemented method according to claim 29 , wherein a plurality of different balancing process commencement delay periods are defined, and wherein each balancing process commencement delay period is associated with a different rebalancing trigger length.

33 . The computer implemented method according to claim 32 , wherein a first rebalancing trigger length is a shorter rebalancing trigger length and a second rebalancing trigger is a longer rebalancing trigger length, and wherein a first balancing process commencement delay period associated with the first rebalancing trigger is longer than a second balancing process commencement delay associated with the second balancing trigger.

34 . A system for maintaining a plurality of issues, the system comprising:
one or more processors; one or more non-transitory computer-readable storage media storing sequences of instructions which, when executed by the one or more processors, cause the one or more processors to: calculate a new rank value for an issue; determine whether a length of the new rank value is greater than or equal to a rebalancing trigger length; and in response to the length of the new rank value being greater than or equal to the rebalancing trigger length, trigger an issue balancing process.

35 . The system according to claim 34 , wherein the length of a rank value is the number of characters of the rank value.

36 . The system according to claim 34 , wherein triggering a balancing process comprises:
delaying for a balancing process commencement delay period, the balancing process commencement delay period being associated with the rebalancing trigger length; and following the delay, commencing the issue balancing process.

37 . The system according to claim 34 , wherein a plurality of different balancing process commencement delay periods are defined, and wherein each balancing process commencement delay period is associated with a different rebalancing trigger length.

38 . The system according to claim 37 , wherein a first rebalancing trigger length is a shorter rebalancing trigger length and a second rebalancing trigger is a longer rebalancing trigger length, and wherein a first balancing process commencement delay period associated with the first rebalancing trigger is longer than a second balancing process commencement delay associated with the second balancing trigger.

39 . A computer system that is programmed to perform an improved issue balancing process, the computer system comprising:
a server computer comprising an issue tracking system server programmed with issue rank management logic and storing an index; a database coupled to the server computer; wherein the issue rank management logic is programmed to perform:
receiving input data from issue tracking system client logic of a user computer comprising metadata of an issue to be tracked;
calculating a new rank value for the issue;
determining whether a length of the new rank value is greater than or equal to a rebalancing trigger length, wherein the length of a rank value is the number of characters of the rank value;
in response to the length of the new rank value being greater than or equal to the rebalancing trigger length, triggering an issue balancing process comprising delaying for a balancing process commencement delay period, the balancing process commencement delay period being associated with the rebalancing trigger length; and following the delay, commencing the issue balancing process.

40 . The computer system of claim 39 wherein a plurality of different balancing process commencement delay periods are defined, and wherein each balancing process commencement delay period is associated with a different rebalancing trigger length; wherein a first rebalancing trigger length is a shorter rebalancing trigger length and a second rebalancing trigger is a longer rebalancing trigger length, and wherein a first balancing process commencement delay period associated with the first rebalancing trigger is longer than a second balancing process commencement delay associated with the second balancing trigger.

44 . The computer system of claim 39 wherein the balancing process commencement delay period is defined to cause the issue balancing process to commence at a low activity time of the computer system.

45 . The computer system of claim 39 wherein the balancing process commencement delay period is defined to activate if an attempt to re-rank an issue fails due to congestion and wherein rebalancing commence immediately thereafter and all user initiated rank operations are frozen for a time while resources are devoted to the rebalancing.

46 . The computer system of claim 39 wherein the computer system is programmed as a support ticket system.

47 . The computer system of claim 39 wherein the input data is a request to change an order of an issue.

48 . The computer system of claim 39 wherein the input data is a request to create a new issue.

Assignees

• Atlassian Pty Ltd

Inventors

• Lassau Mark
• Quail Matt
• Petrov Nikolay
• Bosticky Ivo
• Elias Michael

Classifications

• G06Q10/06316 Primary

  Sequencing of tasks or work · CPC title

• G06Q10/06315

  Needs-based resource requirements planning or analysis · CPC title

• G06Q10/063116 Primary

  Schedule adjustment for a person or group · CPC title