System For Individualized Customer Interaction
US-2015332374-A1 · Nov 19, 2015 · US
US2016196582A1 · US · A1
| Field | Value |
|---|---|
| Publication number | US-2016196582-A1 |
| Application number | US-201514588477-A |
| Country | US |
| Kind code | A1 |
| Filing date | Jan 2, 2015 |
| Priority date | Jan 2, 2015 |
| Publication date | Jul 7, 2016 |
| Grant date | — |
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One or more network devices provide, to a user device, a configuration file that identifies data collection parameters for the user device across multiple different applications residing on the user device. The network devices receive, from the user device, user input to indicate a brand of interest to the user, and receive a trigger request, which indicates that the user device is within proximity of a point of interest for the brand. The network devices generate, based on the trigger request, an engagement indication that includes the brand point of interest, a push messaging identifier of the user device, and a segment identifier for a database segment. The database segment represents multiple user profiles with a common set of characteristics in a user profile database. The network devices provide, to the user device and using the push messaging identifier, an advertisement that is targeted to the database segment.
Opening claim text (preview).
What is claimed is: 1 . A method, comprising: providing, to a user device and by one or more network devices in a service provider network, a configuration file that identifies data collection parameters for the user device across multiple different applications residing on the user device; receiving, from the user device and by the one or more network devices, user input to indicate a brand of interest to the user; receiving, by the one or more network devices, a trigger request, wherein the trigger request indicates that the user device is within proximity of a brand point of interest; generating, by the one or more network devices and based on the trigger request, an engagement indication that includes the brand point of interest, a push messaging identifier of the user device, and a segment identifier for a database segment, wherein the database segment represents multiple user profiles with a common set of characteristics in a user profile database; and providing, to the user device and using the push messaging identifier, an advertisement that is targeted to the database segment. 2 . The method of claim 1 , further comprising: receiving, by the one or more network devices and from the user device, device data for the user device, wherein the device data includes registration data, and location data over a period of time; merging, by the one or more network devices, the device data with geographic points of interest data and demographic data to generate a user profile; adding, by the one or more network devices, the user profile to a user profile database; and assigning, by the one or more network devices, the user profile to the segment of the user profile database. 3 . The method of claim 2 , further comprising: sending, to a brand server, the segment of the user profile database without identifying the user. 4 . The method of claim 2 , wherein the registration data includes: user input to opt-in for brand-aware data collection services; one or more customer identifiers; and one or more device identification numbers. 5 . The method of claim 1 , wherein receiving the trigger request includes one of: receiving a signal from a user device in response to the user device detecting a beacon signal associated with the brand, or receiving a signal from a beacon associated with the brand in response to the beacon detecting a user device. 6 . The method of claim 1 , wherein the point of interest for the brand includes: a store location, or a department within a particular store. 7 . The method of claim 1 , wherein the trigger request includes one of: a media access control (MAC) address for the user device, a Bluetooth® low energy (BTLE) identifier for the user device, the push messaging identifier for the user device, a customer loyalty number for the user of the user device, or a social network identifier for a user of the user device; and wherein the method further comprises: identifying, based on the trigger, a unique insight service identifier for the user device. 8 . The method of claim 1 , wherein providing an advertisement that is targeted to the database segment further comprises: providing the advertisement when the user device is in the proximity of the brand point of interest. 9 . The method of claim 1 , wherein the configuration file further includes a list of service set identifiers (SSIDs) and beacon identifiers of devices at points of interest for the brand of interest to the user. 10 . The method of claim 1 , further comprising: sending, by the one or more network devices and to a brand server, the engagement indication; or selecting, by the one or more network devices and based on the engagement indication, the targeted advertisement from a group of targeted advertisements for the brand of interest to the user. 11 . The method of claim 1 , further comprising: receiving brand segment definitions from a network administrator for the brand of interest; and storing the brand segment definitions. 12 . A system, comprising: a memory configured to store a plurality of instructions; and one or more processors configured to: provide, to a user device, a configuration file that identifies data collection parameters for the user device across multiple different applications residing on the user device; receive, from the user device, user input to indicate a brand of interest to the user; receive a trigger request, wherein the trigger request indicates that the user device is within proximity of a brand point of interest; generate, based on the trigger request, an engagement indication that includes the brand point of interest, a push messaging identifier of the user device, and a segment identifier for a database segment, wherein the database segment represents multiple user profiles with a common set of characteristics in a user profile database; and provide, to the user device and using the push messaging identifier, an advertisement that is targeted to the database segment. 13 . The system of claim 12 , wherein, when receiving the trigger request, the one or more processors are configured to identify the user device from one of a media access control (MAC) address or a unique insight service identifier in the trigger request. 14 . The system of claim 12 , wherein the user input to indicate a brand of interest to the user includes a category of brand, and wherein the one or more processors are configured to determine one or more brands of interest to the user based on the category. 15 . The system of claim 12 , wherein the one or more processors are further configured to: provide the advertisement when the user device is in the proximity of the brand point of interest. 16 . The system of claim 15 , wherein the one or more processors are further configured to: send, to a brand server, the engagement indication; or select the advertisement from a group of targeted advertisements for the brand of interest to the user, and send the advertisement to the user device. 17 . The system of claim 12 , further comprising: receiving, from the user device, device data for the user device, wherein the device data includes registration data, and location data over a period of time; merging the device data with geographic points of interest data and demographic data to generate a user profile; adding the user profile to the user profile database; and assigning the user profile to the database segment of the user profile database. 18 . A non-transitory computer-readable medium containing instructions executable by at least one processor, the computer-readable medium comprising one or more instructions for: providing, to a user device, a configuration file that identifies data collection parameters for the user device across multiple different applications residing on the user device; receiving, from the user device, user input to indicate a brand of interest to the user; receiving a trigger request, wherein the trigger request indicates that the user device is within proximity of a brand point of interest; generating, based on the trigger request, an engagement indication that includes the brand point of interest, a push messaging identifier of the user device, and a segment identifier for a database segment, wherein the database segment represents multiple user profiles with a common set of characteristics in a user profile database; and providing, to the user device and using the push messaging identifier, an advertisement that is targeted to the
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