Electronic management system for technology support reporting

Patent metadata

Field	Value
Publication number	US-2016196173-A1
Application number	US-201514588418-A
Country	US
Kind code	A1
Filing date	Jan 1, 2015
Priority date	Jan 1, 2015
Publication date	Jul 7, 2016
Grant date	—

Abstract

Systems and methods for generating a visual indicator based on receiving a report of a transaction processing error, the error comprising an informality in a software instruction code executed during a first attempt to process a transaction. The systems may be configured to determine a preconfigured time period for correcting the software instruction code causing the transaction processing error and compare it to the actual time it took to correct the software instruction code to determine whether the processing error was corrected within the preconfigured time period. The system and method may then generate and communicate a visual indicator based on determining whether the error was corrected within preconfigured time period.

First claim

What is claimed is:

1 . A system for generating and presenting a visual indicator based on determining that a software instruction code causing a transaction processing error was corrected within a predetermined time period, the system comprising:
a non-transitory storage device; a communication device; a processing device operatively coupled to the storage device and the communication device; at least one module stored in said storage device and comprising instruction code that is executable by the at least one processor and configured to cause said at least one processor to:
receive a first report of the transaction processing error, the error comprising an informality in the software instruction code executed during a first attempt to process a transaction;
determine the time period for correcting the software instruction code causing the transaction processing error;
receive a second report that the informality in the software instruction code causing the transaction processing error was corrected based on an execution of the corrected software instruction code during a second attempt to process the transaction;
determine an amount of time between receiving the first report and receiving the second report;
compare the amount of time between receiving the first report and receiving the second report with the time period for correcting the transaction processing error;
determine whether the software instruction code causing the transaction processing error was corrected within the preconfigured time period based on comparing the amount of time between receiving the first report and the second report with the time period for correcting the transaction processing error;
generate the visual indicator based on determining whether the error was corrected within preconfigured time period; and
communicate the visual indicator.

2 . The system of claim 1 , wherein said module further comprises instruction code for causing said at least one processor to identify a technician capable of correcting the software instruction code causing the transaction processing error, generate a work order detailing the error and a procedure for correcting the error, and communicate the work order to the technician.

3 . The system of claim 1 , wherein the software instruction code is executed is by a machine; wherein said module further comprises instruction code for causing said at least one processor to determine a transaction processing rate of the machine; and wherein determining the time period for correcting the software instruction code causing the transaction processing error is based at least in part on the transaction processing rate of the machine.

4 . The system of claim 1 , wherein said module further comprises instruction code for causing said at least one processor to:
determine a second machine capable of executing the software instruction code in order to process the transaction; communicate a request to the second machine to execute the software instruction code to process the transaction; and determine the time period for correcting the software instruction code causing the transaction processing error is based at least in part on the communicating the request to second machine.

5 . The system of claim 1 , wherein said module further comprises instruction code for causing said at least one processor to receive a history of errors, determine a number of times the transaction processing error has occurred based on receiving the history of errors; and wherein generating the visual indicator is based on the number of time the transaction processing error has occurred.

6 . The system of claim 1 , wherein the visual indicator is a report; wherein said module further comprises instruction code for causing said at least one processor to receive user input for filtering the report; and wherein generating the visual indicator is based on receiving the user input.

7 . The system of claim 1 , wherein the visual indicator is a dynamic report comprising an interactive user control, wherein said module further comprises instruction code for causing said at least one processor to receive a request to update the report based on a user interacting with the interactive user control, and update the visual indicator based on receiving the request.

8 . A computer program product for generating and presenting a visual indicator based on determining that a software instruction code causing a transaction processing error was corrected within a predetermined time period, the computer program product comprising:
an executable portion configured for receiving a first report of the transaction processing error, the error comprising and informality in the software instruction code executed during a first attempt to process a transaction; an executable portion configured for determining the time period for correcting the software instruction code causing the transaction processing error; an executable portion configured for receiving a second report that the informality in the software instruction code causing the transaction processing error was corrected based on an execution of the corrected software instruction code during a second attempt to process the transaction; an executable portion configured for determining an amount of time between receiving the first report and receiving the second report; an executable portion configured for comparing the amount of time between receiving the first report and receiving the second report with the time period for correcting the transaction processing error; an executable portion configured for determining whether the software instruction code causing the transaction processing error was corrected within the preconfigured time period based on comparing the amount of time between receiving the first report and the second report with the time period for correcting the transaction processing error; an executable portion configured for generating a visual indicator based on determining whether the error was corrected within preconfigured time period; and an executable portion configured for communicating the visual indicator.

9 . The computer program product of claim 8 , wherein the computer-readable program code portions further comprises:
an executable portion configured for identifying a technician capable of correcting the software instruction code causing the transaction processing error; an executable portion configured for generating a work order detailing the error and a procedure for correcting the error; and an executable portion configured for communicating the work order to the technician.

10 . The computer program product of claim 8 , wherein the software instruction code is executed is by a machine; wherein the computer-readable program code portions further comprises an executable portion configured for determining a transaction processing rate of the machine; and wherein determining the time period for correcting the software instruction code causing the transaction processing error is based at least in part on the transaction processing rate of the machine.

11 . The computer program product of claim 8 , wherein the computer-readable program code portions further comprises an executable portion configured for determining a second machine capable of executing the software instruction code in order to process the transaction; an executable portion for communicating a request to the second machine to execute the software instruction code to process the transaction; and wherein determining the time period for correcting the software instruction code causing the transaction processing error is based at least in part on the communicating t

Assignees

• Bank Of America

Inventors

• Arora Piyush

Classifications

• G06F11/0757

  by exceeding a time limit, i.e. time-out, e.g. watchdogs · CPC title

• G06F11/3031

  where the computing system component is a motherboard or an expansion card · CPC title

• G06F11/079 Primary

  Root cause analysis, i.e. error or fault diagnosis (in a hardware test environment G06F11/22; in a software test environment G06F11/36) · CPC title

• G06F11/0745

  in an input/output transactions management context (input/output processing in general G06F13/00) · CPC title

• G06F11/324 Primary

  Display of status information · CPC title