Interactive voice response interface for webpage navigation

Patent metadata

Field	Value
Publication number	US-2016196111-A1
Application number	US-201615071057-A
Country	US
Kind code	A1
Filing date	Mar 15, 2016
Priority date	Mar 7, 2014
Publication date	Jul 7, 2016
Grant date	—

Abstract

There is provided systems and method for interactive voice response interface for webpage navigation. An existing webpage may be altered so that the webpage and corresponding forms offer Interactive Voice Response (IVR) to a user. A JavaScript library of other software component corresponding to the IVR interface may be downloaded to the user's system and/or browser when the user accesses the webpage. The webpage includes HTML tags corresponding to elements or a separate file/database may include links to the elements. The HTML tags and/or file/database correspond to an IVR flow of information. The JavaScript library is built to interpret the HTML tags and/or file/database so the IVR flow of information may be presented to the user. Thus, when a user engages the interactive mode, the JavaScript library may present the IVR flow to the user, interpret input from the user, and send the input to the underlying webpage.

First claim

What is claimed is:

1 . A system comprising:
a non-transitory memory storing a software component library for a plurality of webpage elements presented on a webpage; and one or more hardware processors configured to execute instructions to perform operations comprising:
receiving a request to access the webpage for a website from a user device, wherein the webpage comprises the plurality of webpage elements presented on the webpage;
accessing the software component library for the webpage;
transmitting the software component library to the device that causes the device to present an IVR interface that enables IVR navigation between the plurality of webpage elements using audio outputs.

2 . The system of claim 1 , wherein the operations further comprise:
receiving at least one input to at least one of the plurality of webpage elements, wherein the at least one input comprises one of a text input and a voice input.

3 . The system of claim 2 , wherein the operations further comprise:
entering the at least one input into a corresponding webpage element.

4 . The system of claim 3 , wherein the operations further comprise:
processing the at least one input into the corresponding webpage element.

5 . The system of claim 1 , wherein the software component library comprises a JavaScript library.

6 . The system of claim 1 , wherein the software component library is transmitted to a web browser of the user device.

7 . The system of claim 1 , wherein the operations further comprise:
receiving a request to initiate the IVR interface, wherein the request comprises one of navigating to the webpage, a user keyboard command, and a user voice command, wherein the software component library is transmitted to the user device based on the request.

8 . The system of claim 1 , wherein the software component library comprises custom HTML tags corresponding to the plurality of webpage elements.

9 . The system of claim 1 , wherein the software component library comprises a separate file or database with links to the plurality of webpage elements.

10 . A method comprising:
receiving a request to access a webpage for a website from a user device, wherein the webpage comprises a plurality of webpage elements presented on the webpage; accessing a software component library for the webpage; transmitting the software component library to the device that causes the device to present an IVR interface that enables IVR navigation between the plurality of webpage elements using audio outputs.

11 . The method of claim 10 , wherein the operations further comprise:
receiving at least one input to at least one of the plurality of webpage elements, wherein the at least one input comprises one of a text input and a voice input.

12 . The method of claim 11 , wherein the operations further comprise:
entering the at least one input into a corresponding webpage element.

13 . The method of claim 12 , wherein the operations further comprise:
processing the at least one input into the corresponding webpage element.

14 . The method of claim 10 , wherein the software component library comprises a JavaScript library.

15 . The method of claim 10 , wherein the software component library is transmitted to a web browser of the user device.

16 . The method of claim 10 , wherein the operations further comprise:
receiving a request to initiate the IVR interface, wherein the request comprises one of navigating to the webpage, a user keyboard command, and a user voice command, wherein the software component library is transmitted to the user device based on the request.

17 . The method of claim 10 , wherein the software component library comprises custom HTML tags corresponding to the plurality of webpage elements.

18 . The method of claim 10 , wherein the software component library comprises a separate file or database with links to the plurality of webpage elements.

19 . A non-transitory machine-readable medium having stored thereon machine-readable instructions executable to cause a machine to perform operations comprising:
receiving a request to access a webpage for a website from a user device, wherein the webpage comprises a plurality of webpage elements presented on the webpage; accessing a software component library for the webpage; transmitting the software component library to the device that causes the device to present an IVR interface that enables IVR navigation between the plurality of webpage elements using audio outputs.

20 . The non-transitory machine-readable medium of claim 19 , wherein the software component library comprises custom HTML tags corresponding to the plurality of webpage elements.

Assignees

• Paypal Inc

Inventors

• Pujari Vaibhav

Classifications

• H04M3/493

  Interactive information services, e.g. directory enquiries {; Arrangements therefor, e.g. interactive voice response [IVR] systems or voice portals} · CPC title

• G06F3/0489

  using dedicated keyboard keys or combinations thereof · CPC title

• H04M2203/252

  where a voice mode is enhanced with visual information · CPC title

• H04L67/025

  for remote control or remote monitoring of applications · CPC title

• G06F3/0481

  based on specific properties of the displayed interaction object or a metaphor-based environment, e.g. interaction with desktop elements like windows or icons, or assisted by a cursor's changing behaviour or appearance · CPC title