Systems and methods for providing a user with instant access to web services

Patent metadata

Field	Value
Publication number	US-2016192108-A1
Application number	US-201414586559-A
Country	US
Kind code	A1
Filing date	Dec 30, 2014
Priority date	Dec 30, 2014
Publication date	Jun 30, 2016
Grant date	—

Abstract

A server device may communicate with a user device by engaging in a telephone call with the user device, by providing a webpage to the user device, or in another way. The user device may communicate a request to the server device for a particular web service, such as a mapping service, a banking service, technical support, customer service, etc., and the server device may communicate the request to an instant access device that may cause the user device to instantly access the web service, whether by automatically downloading and installing a mobile application with the web service or by automatically accessing a web page. In some implementations, the instant access device may authenticate the user device in order to provide the user device with access to the web server.

First claim

What is claimed is:

1 . A method, comprising:
engaging, by one or more devices, in a telephone call with a user device; receiving, by the one or more devices and from the user device, during the telephone call, a request to access a web service via a mobile application; communicating, by the one or more devices and to the user device, and based on receiving the request for the web service, a first instruction, wherein receiving the first instruction causes the user device to automatically download and install the mobile application; and providing, by the one or more devices and to the user device, a second instruction, wherein receiving the second instruction causes the user device to automatically access the web service within the mobile application.

2 . The method of claim 1 , further comprising:
obtaining a telephone number associated with the user device; and authenticating the user device for the web service based on the telephone number associated with the user device.

3 . The method of claim 1 , where the telephone call is terminated by the one or more devices in response to receiving the request from the user device to access the web service.

4 . The method of claim 1 , further comprising:
providing, by the one or more devices and during the telephone call, one or more audible menu options; and receiving, by the one or more devices and from the user device, during the telephone call, a selection of a particular menu option, of the one or more audible menu options, the particular menu option corresponding to the request to access a web service via the mobile application, wherein providing the one or more audible menu options includes audibly providing a particular menu option, wherein the particular menu option indicates that accessing the web service includes downloading and installing the mobile application.

5 . The method of claim 1 , wherein the request comprises a pre-selected code associated with downloading and installing the application prior to the one or more devices providing an option for downloading and installing the application.

6 . The method of claim 1 , further comprising:
verifying that the user device has not already installed the mobile application prior to communicating the first instruction for automatically downloading and installing the mobile application.

7 . The method of claim 1 , further comprising:
prompting the user to provide authorization to install the mobile application; and receiving the authorization to install the mobile application from the user prior to installing the mobile application.

8 . The method of claim 1 , further comprising:
receiving authorization from the user device to access user information stored by the user device; and using the user information to authorize the user device for the web service.

9 . The method of claim 1 , wherein the first instructions, to automatically download and install the mobile application, comprise a web address for downloading the mobile application from an application server associated with the mobile application.

10 . The method of claim 1 , wherein the mobile application includes a browser application, and the second instruction to access the web service comprises a web address that the user device uses to access the web service.

11 . The method of claim 1 , further comprising:
receiving authentication information from the user of the user device in response to the user being prompted by the user device to enter the authentication information; and using the authentication information to authenticate the user for the web service.

12 . A system, comprising:
a non-transitory memory device storing:
a plurality of processor-executable instructions; and
a processor configured to execute the processor-executable instructions, wherein executing the processor-executable instructions causes the system to:
receive a request from a user device to access a web service available via a mobile application;
verify that the user device has not already installed the mobile application in response to receiving the request for the web service;
communicate, to the user device, instructions configured to cause the user device to automatically download and install the mobile application;
automatically authenticate the user device to access the web service based on a telephone number associated with the user device; and
provide, to the user device, instructions configured to cause the user device to automatically access the web service within the mobile application.

13 . The system of claim 12 , wherein the request is received in response to a user of the user device selecting a link displayed to the user regarding the web service.

14 . The system of claim 12 , wherein the request is received during a telephone call between the system and the user device.

15 . The system of claim 14 , wherein the telephone call is terminated in response to receiving the request from the user device.

16 . The system of claim 12 , wherein the instructions, to automatically download and install the mobile application, comprise a web address for downloading the mobile application from an application server associated with the mobile application.

17 . The system of claim 12 , wherein the request comprises a pre-selected code associated with downloading and installing the application prior to providing an option for downloading and installing the application.

18 . A computer-readable medium for storing instructions, the instructions comprising:
a plurality of instructions which, when executed by one or more processors associated with a server device, cause the server device to:
engage in a telephone call with a user device;
receive a request from the user device to access a web service available via a mobile application;
terminate the telephone call in response to receiving the request for the web service;
verify that the user device has not already installed the mobile application;
communicate, to the user device, instructions configured to cause the user device to automatically download and install the mobile application;
automatically authenticate the user device to access the web service based on a unique identifier associated with the user device; and
provide, to the user device, instructions configured to cause the user device to automatically access the web service within the mobile application.

19 . The computer-readable medium of claim 18 , wherein the telephone call is terminated by the server device in response to receiving the request from the user device to access the web service.

20 . The computer-readable medium of claim 18 , wherein the request comprises a pre-selected code associated with downloading and installing the application prior to the server device providing an option for downloading and installing the application.

Assignees

• Verizon Patent & Licensing Inc

Inventors

• Chaudhary Tushar
• Gupta Gaurav
• Bao Guanqun
• Blong Devin
• Sharma Manish

Classifications

• G06F8/61

  Installation · CPC title

• H04W12/06 Primary

  Authentication · CPC title

• H04L67/34

  involving the movement of software or configuration parameters  (network booting or remote initial program loading [RIPL] G06F9/4416) · CPC title

• H04W4/003 Primary

  Electricity · mapped topic

• H04W8/245

  from a network towards a terminal · CPC title