Data processing method and system, terminal, and server

Patent metadata

Field	Value
Publication number	US-2016148208-A1
Application number	US-201414896593-A
Country	US
Kind code	A1
Filing date	Jun 6, 2014
Priority date	Jun 8, 2013
Publication date	May 26, 2016
Grant date	—

Abstract

Implementation manners of the present invention disclose a data processing method and system, a terminal, and a server, where the data processing method includes: acquiring a service processing instruction inputted by a user; generating a service processing request according to the service processing instruction, where the service processing request includes a unique identifier of the terminal; and sending the service processing request to a server, so that the server queries, according to the unique identifier of the terminal in the service processing request, an on-sale data maintenance list for product information corresponding to the unique identifier of the terminal; and processing, according to the product information corresponding to the unique identifier of the terminal, a service requested by the service processing request. The technical solutions disclosed by the present invention require no complex manual operations, thereby decreasing an error rate, improving a service processing speed.

First claim

1 . A data processing method, comprising:
acquiring, by a terminal, a service processing instruction inputted by a user; generating, by the terminal, a service processing request according to the service processing instruction, wherein the service processing request comprises a unique identifier of the terminal; sending, by the terminal, the service processing request to a server; receiving, by the server, the service processing request; querying, by the server according to the unique identifier of the terminal in the service processing request, an on-sale data maintenance list for product information corresponding to the unique identifier of the terminal, wherein the on-sale data maintenance list records a correspondence between a unique identifier of at least one sold terminal and product information corresponding to the unique identifier of the at least one sold terminal; and processing, by the server according to the product information corresponding to the unique identifier of the terminal, a service requested by the service processing request.

2 . The method according to claim 1 , wherein the service processing request is a refund service request; the product information comprises a product price and a payment account corresponding to the terminal; and the processing, by the server according to the product information, the service corresponding to the terminal comprises:
performing, by the server, refund processing for the terminal according to the product price and the payment account.

3 . The method according to claim 1 , wherein the service processing request is a software update service request; the product information comprises an operating system update software package corresponding to the terminal; and the processing, by the server according to the product information, the service corresponding to the terminal comprises:
sending, by the server, the operating system update software package to the terminal, to enable the terminal to update an operating system of the terminal according to the operating system update software package.

4 . The method according to claim 1 , wherein the unique identifier comprises one of an International Mobile Equipment Identity (IMEI) code, an Emergency Service Number (ESN) code, a Mobile Equipment Identifier (MEID) code, or a Serial Number (SN) code.

5 . A data processing method, comprising:
acquiring, by a terminal, a service processing instruction inputted by a user; generating, by the terminal, a service processing request according to the service processing instruction, wherein the service processing request comprises a unique identifier of a terminal; sending, by the terminal, the service processing request to a server, to enable the server to query, according to the unique identifier of the terminal in the service processing request, an on-sale data maintenance list for product information corresponding to the unique identifier of the terminal, wherein the on-sale data maintenance list records a correspondence between a unique identifier of at least one sold terminal and product information corresponding to the unique identifier of the at least one sold terminal; and to process, according to the product information corresponding to the unique identifier of the terminal, a service requested by the service processing request.

6 . The method according to claim 5 , wherein the unique identifier comprises one of an International Mobile Equipment Identity (IMEI) code, an Emergency Service Number (ESN) code, a Mobile Equipment Identifier (MEID) code, or a Serial Number (SN) code.

7 . A data processing method, comprising:
receiving, by a server, a service processing request sent by a terminal, wherein the service processing request comprises a unique identifier of the terminal; querying, by the server, according to the unique identifier of the terminal in the service processing request, an on-sale data maintenance list for product information corresponding to the unique identifier of the terminal, wherein the on-sale data maintenance list records a correspondence between a unique identifier of at least one sold terminal and product information corresponding to the unique identifier of the at least one sold terminal; and processing, by the server, according to the product information corresponding to the unique identifier of the terminal, a service requested by the service processing request.

8 . The method according to claim 7 , wherein the service processing request is a refund service request; the product information comprises a product price and a payment account corresponding to the terminal; and the processing, according to the product information, the service corresponding to the terminal comprises:
performing refund processing for the terminal according to the product price and the payment account.

9 . The method according to claim 7 , wherein the service processing request is a software update service request; the product information comprises an operating system update software package corresponding to the terminal; and the processing, according to the product information, the service corresponding to the terminal comprises:
sending the operating system update software package to the terminal, so that the terminal updates an operating system of the terminal according to the operating system update software package.

10 . The method according to claim 7 , wherein the unique identifier comprises one of an International Mobile Equipment Identity (IMEI) code, an Emergency Service Number (ESN) code, a Mobile Equipment Identifier (MEID) code, or a Serial Number (SN) code.

11 - 20 . (canceled)

21 . A data processing system, comprising:
a terminal, configured to: acquire a service processing instruction inputted by a user, and generate a service processing request according to the service processing instruction, wherein the service processing request comprises a unique identifier of the terminal; and send the service processing request to a server; and the server, configured to: receive the service processing request; store an on-sale data maintenance list, wherein the on-sale data maintenance list records a correspondence between a unique identifier of at least one sold terminal and product information corresponding to the unique identifier; query, according to the unique identifier of the terminal in the service processing request, the on-sale data maintenance list for product information corresponding to the unique identifier of the terminal; and process, according to the product information corresponding to the unique identifier of the terminal, a service requested by the service processing request.

22 . The system according to claim 21 , wherein the service processing request is a refund service request; the product information comprises a product price and a payment account corresponding to the terminal; and the server is configured to:
perform refund processing for the terminal according to the product price and the payment account.

23 . The system according to claim 21 , wherein the service processing request is a software update service request; the product information comprises an operating system update software package corresponding to the terminal; and the server is configured to:
send the operating system update software package to the terminal, so that the terminal updates an operating system of the terminal according to the operating system update software package.

24 . The system according to claim 21 , wherein the unique identifier comprises one of an International Mobile Equipment Identity (IMEI) code, an Emergency

Assignees

• Huawei Tech Co Ltd

Inventors

• Yang Bing

Classifications

• G06Q20/407 Primary

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• G06Q10/0837

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• G06Q10/10 Primary

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• G06Q10/20

  Administration of product repair or maintenance · CPC title

• G06Q20/3227

  using secure elements embedded in M-devices · CPC title