Expediting a support call based on preceding electronic activity
US-2024340377-A1 · Oct 10, 2024 · US
US2016119470A1 · US · A1
| Field | Value |
|---|---|
| Publication number | US-2016119470-A1 |
| Application number | US-201514986246-A |
| Country | US |
| Kind code | A1 |
| Filing date | Dec 31, 2015 |
| Priority date | Dec 5, 2013 |
| Publication date | Apr 28, 2016 |
| Grant date | — |
A practical reading order for non-experts. Skip the full description unless you need deep technical detail.
What the patent document calls the invention.
A short plain-language summary of the technical disclosure.
Who owns or filed the patent and who is credited as inventor.
Filing, priority, publication, and grant dates set the timeline.
The legal scope of protection — read this for what is actually claimed.
Technology tags used to group this patent with similar filings.
Prior art links and similar publications in this corpus.
Official abstract text for this publication.
A method is provided for providing caller ID for a caller. An indication is received from a social networking site on which a caller has a profile that the caller has signed into the social networking site. A request is received from the caller to place a call to a callee. The system automatically associates at least one aspect of the caller's profile from the social networking site with the call request. The system then signals to the callee that there is a new call by displaying the call request with the at least one aspect of the caller's profile from the social networking site. A method is also provided for enhancing a callee's control over receiving a call. A method is also provided for facilitating web calling by a caller.
Opening claim text (preview).
1 - 17 . (canceled) 18 . A method of facilitating web calling by a caller, comprising: providing an interface whereby a callee can associate at least one aspect of the callee's profile from a social networking site with the callee's phone number or calling address; creating a link for the callee, the appearance of which includes the at least one aspect of the callee's profile; and enabling the callee to paste or embed the link into an email or a web page, such that actuation of the link by a caller initiates a web call to the callee's phone number or calling address. 19 . The method of claim 18 , wherein the link is a web-accessible link. 20 . The method of claim 18 , wherein the link is stored with the callee's profile. 21 . The method of claim 20 , wherein the link is updated automatically as the callee's profile on the social networking site is updated. 22 . The method of claim 18 , further comprising enabling the callee to provide a photo or acquiring a photo of the callee for association with the callee's phone number or calling address. 23 . The method of claim 18 , wherein the web call is a voice or video call over WebRTC.
Session establishment or de-establishment · CPC title
Electricity · mapped topic
User profiles · CPC title
Notifying the called party of information on the calling party (details within substation equipment H04M1/57, signalling details H04Q3/72) · CPC title
where the identifier is used to access a profile · CPC title
Related publications grouped by family.
Answers are generated from the same data shown on this page.