System for generating automated responses for issue tracking system and multi-platform event feeds
US-2024414113-A1 · Dec 12, 2024 · US
US2016119258A1 · US · A1
| Field | Value |
|---|---|
| Publication number | US-2016119258-A1 |
| Application number | US-201414522220-A |
| Country | US |
| Kind code | A1 |
| Filing date | Oct 23, 2014 |
| Priority date | Oct 23, 2014 |
| Publication date | Apr 28, 2016 |
| Grant date | — |
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Aspects of the present disclosure involve systems, methods, computer program products, and the like, for collaboration conferencing with multiple participants over a communications network, and more specifically for a conferencing controller in the network configured to control certain aspects of establishing a collaboration conference. In one particular embodiment, the user of the network may access the control system application to provide one or more conferencing parameters or settings the user wishes to be present during a collaboration conference session. The parameters may then be established by the control system and associated with the conferencing session involving the user. In one embodiment, such information may be associated with the identification token. In yet a further embodiment, a user to the collaboration control system may subscribe to receive a notification when another user of the system accesses a portion of a collaboration of the system.
Opening claim text (preview).
What is claimed is: 1 . A method for establishing a collaboration conference on a telecommunications network, the method comprising: receiving a subscription request from the user of the telecommunications network, the subscription request comprising at least an identification of the user; associating the subscription request with an audio portion of the collaboration conference hosted by the telecommunications network; storing the subscription request in a database; receiving a request to access the audio portion of the collaboration conference from a participant to the collaboration conference; and transmitting a notification to the user of the telecommunications network in response to receiving the request to access the audio portion of the collaboration conference from the participant to the collaboration conference. 2 . The method of claim 1 wherein the collaboration conference further comprises a web portion accessible through a user computing device. 3 . The method of claim 2 wherein the web portion of the collaboration conference is hosted by a web host server associated with the telecommunications network. 4 . The method of claim 3 wherein the user of the telecommunications network is the web host server. 5 . The method of claim 2 wherein the subscription request further comprises one or more notification preferences of the user. 6 . The method of claim 2 further comprising: retrieving one or more notification preferences of the user from an entry in the database, the entry in the database associated with the identification of the user of the subscription request. 7 . The method of claim 6 wherein at least one of the notification preferences comprises a notification on a user interface associated with the web portion of the collaboration conference, the user interface accessible through the user computing device. 8 . The method of claim 7 wherein the notification comprises a link configured to be selected by the user to connect the user computing device to the audio portion of the collaboration conference. 9 . The method of claim 6 wherein at least one of the notification preferences comprises an electronic mail notification accessible through the user computing device. 10 . The method of claim 9 wherein the electronic mail notification comprises a link configured to be selected by the user to connect the user computing device to the audio portion of the collaboration conference. 11 . A system for establishing a collaboration conference, the system comprising: a network interface unit configured to receive a communication from a user device of a communications network to establish a collaboration conference on the communications network; a processing device in communication with the network interface unit; and a computer-readable medium connected to the processing device configured to store information and instructions that, when executed by the processing device, performs the operations of: receiving a subscription request from the user device of the communications network, the subscription request comprising at least an identification of a user associated with the user device; associating the subscription request with an audio portion of the collaboration conference hosted by the communications network; storing the subscription request in a database; receiving a request to access the audio portion of the collaboration conference from a participant to the collaboration conference; comparing the request to access the audio portion of the collaboration conference to the stored subscription request in the database; and transmitting a notification to the user of the telecommunications network in response to receiving the request to access the audio portion of the collaboration conference from the participant to the collaboration conference. 12 . The system of claim 11 wherein the collaboration conference further comprises a web portion accessible on a computing device in communication with the communications network. 13 . The system of claim 12 further comprising a web host server configured to host the web portion of the collaboration conference. 14 . The system of claim 13 wherein the user device of the communications network is the web host server. 15 . The system of claim 12 wherein the subscription request further comprises one or more notification preferences of the user. 16 . The system of claim 12 wherein the instructions, when executed by the processing device, further perform the operation of: retrieving one or more notification preferences of the user from an entry in the database, the entry in the database associated with the identification of the user of the subscription request. 17 . The system of claim 16 wherein at least one of the notification preferences comprises a notification on a user interface associated with the web portion of the collaboration conference, the user interface accessible through the computing device. 18 . The system of claim 17 wherein the notification comprises a link configured to be selected by the user to connect the computing device to the audio portion of the collaboration conference. 19 . The system of claim 16 wherein at least one of the notification preferences comprises an electronic mail notification accessible through the computing device. 20 . The system of claim 19 wherein the electronic mail notification comprises a link configured to be selected by the user to connect the computing device to the audio portion of the collaboration conference.
Hyperlinking · CPC title
Conference organisation arrangements, e.g. handling schedules, setting up parameters needed by nodes to attend a conference, booking network resources, notifying involved parties · CPC title
Interoperability with other network applications or services · CPC title
Arrangements for multi-party communication, e.g. for conferences (data switching systems for conference H04L12/18; arrangements for connecting several subscribers to a common circuit, i.e. affording conference facilities H04M3/56; television conferencing systems H04N7/15) · CPC title
for the control of specific functions or operations, e.g. selecting or manipulating an object, an image or a displayed text element, setting a parameter value or selecting a range · CPC title
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