Multilayer dynamic model of customer experience
US-2015248680-A1 · Sep 3, 2015 · US
Method and apparatus for predicting a service call for digital printing equipment from a customer
US2016110653A1 · US · A1
| Field | Value |
|---|---|
| Publication number | US-2016110653-A1 |
| Application number | US-201414518674-A |
| Country | US |
| Kind code | A1 |
| Filing date | Oct 20, 2014 |
| Priority date | Oct 20, 2014 |
| Publication date | Apr 21, 2016 |
| Grant date | — |
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Abstract
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A method, non-transitory computer readable medium, and apparatus for predicting a service call for digital printing equipment from a customer are disclosed. For example, the method detects a triggering event based upon a number of detections of an event on a digital printing equipment exceeding a threshold within a predefined time period, wherein the number of detected events on the digital printing equipment exceeding the threshold within the predefined time period is indicative of an impending soft failure, calculates a probability that the customer will place the service call due to the impending soft failure within a second predefined period of time based on a fusion of a hazard model of the digital printing equipment, a customer behavior model and the number of detections of the event in response to the triggering event being detected and determines an action based upon the probability using a cost based utility function.
First claim
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What is claimed is: 1 . A method for predicting a service call for digital printing equipment from a customer, comprising: detecting, by a processor, a triggering event based upon a number of detections of an event on the digital printing equipment exceeding a threshold within a predefined time period, wherein the number of detections of the event on the digital printing equipment exceeding the threshold within the predefined time period is indicative of an impending soft failur…
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Frequently asked questions
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- What does patent US2016110653A1 cover?
- A method, non-transitory computer readable medium, and apparatus for predicting a service call for digital printing equipment from a customer are disclosed. For example, the method detects a triggering event based upon a number of detections of an event on a digital printing equipment exceeding a threshold within a predefined time period, wherein the number of detected events on the digital pri…
- Who is the assignee on this patent?
- Xerox Corp
- What technology area does this patent fall under?
- Primary CPC classification G06N7/01. Mapped technology areas include Physics.
- When was this patent published?
- Publication date Thu Apr 21 2016 00:00:00 GMT+0000 (Coordinated Universal Time) (A1). Legal status and post-grant events are not shown on this page.
- What related patents are in patentsdb?
- We list 1 related publication on this page (citations in our corpus or others sharing the same primary CPC).