Systems and methods for cross domain service component interaction

Patent metadata

Field	Value
Publication number	US-2016103591-A1
Application number	US-201514972954-A
Country	US
Kind code	A1
Filing date	Dec 17, 2015
Priority date	Jul 3, 2012
Publication date	Apr 14, 2016
Grant date	—

Abstract

Disclosed are methods, apparatus, systems, and computer readable storage media for interacting with components across different domains in a single user interface in an online social network. The user interface includes a first component and a second component, where the first component exposes content from a first database system at a first network domain and the second component exposes content from a second database system at a second network domain. A first interaction with the first component is received at a computing device, followed by a reference being provided in the second component, where the reference includes information related to the first interaction. A second interaction with the second component regarding the reference can be received at the computing device. Interactions between the components hosted on different database systems can occur through an application programming interface (API).

First claim

What is claimed is:

1 . A method for interacting with components across different domains in a single user interface providing access to an enterprise social networking system implemented using a database system comprising a customer relationship management (CRM) database, the method comprising:
providing, from a server associated with the database system to a computing device, data to generate a user interface comprising a first component and a second component, the first component configured to expose content from a first network domain, the second component configured to expose content from a second network domain, the second network domain being different from the first network domain, the second component comprising a presentation of a CRM record feed dedicated to an identifiable CRM record stored in the CRM database, the CRM record feed configured to share, with one or more users following the identifiable CRM record, updates associated with the identifiable CRM record, the second component further comprising a publisher configured to receive and publish data to the CRM record feed; receiving, at the server from the computing device, an indication of a first interaction with the first component; causing, by the server, responsive to receiving the indication of the first interaction, a reference to populate a field of the publisher of the second component, the reference comprising first data related to the first interaction with the first component; receiving, at the server from the computing device, an indication of a second interaction with the second component regarding the reference; and causing, by the server, responsive to receiving the indication of the second interaction, the publisher to publish a feed item to the CRM record feed, the feed item comprising or identifying the reference.

Assignees

• Salesforce Com Inc

Inventors

• Beechuk Scott D
• Kjellberg Orjan N
• Krishnan Arvind

Classifications

• G06Q10/40 Primary

  Business processes related to social networking or social networking services · CPC title

• G06Q30/01

  Customer relationship services · CPC title

• H04L51/32

  Electricity · mapped topic

• G06F3/04842 Primary

  Selection of displayed objects or displayed text elements (G06F3/0482 takes precedence) · CPC title

• H04L65/403

  Arrangements for multi-party communication, e.g. for conferences (data switching systems for conference H04L12/18; arrangements for connecting several subscribers to a common circuit, i.e. affording conference facilities H04M3/56; television conferencing systems H04N7/15) · CPC title