Intersystem automated-dialog agent

Patent metadata

Field	Value
Publication number	US-2016099843-A1
Application number	US-201414503766-A
Country	US
Kind code	A1
Filing date	Oct 1, 2014
Priority date	Oct 1, 2014
Publication date	Apr 7, 2016
Grant date	—

Abstract

A computing platform may receive, from a user device, data comprising a natural-language response input by a user, via the user device, in response to a natural-language prompt generated by the computing platform. The computing platform may determine, based on the data, a recommended action for the user. The computing platform may generate, based on the data, a natural-language response to the natural-language response input by the user. The natural-language response to the natural-language response input by the user may identify the recommended action. In some embodiments, the computing platform may determine a recommended next action for the user. In such embodiments, the computing platform may generate a natural-language prompt identifying the recommended next action, and may communicate, to the user device, the natural-language prompt identifying the recommended next action.

First claim

What is claimed is:

1 . A method, comprising:
at a computing platform associated with an organization, the computing platform comprising at least one processor, a communication interface, and a memory:
instantiating, by the at least one processor, a server-side component of an automated-dialog agent;
receiving, via the communication interface and from a user device, data indicating that a user has invoked a client-side component of the automated-dialog agent, the data comprising contextual information displayed by the user device via one or more graphical user interface (GUI) elements distinct from a GUI element associated with the client-side component, and the data comprising a natural-language response input by the user, via the client-side component, in response to a natural-language prompt generated by the automated-dialog agent and displayed by the user device via the GUI element associated with the client-side component;
responsive to receiving the data:
identifying, by the at least one processor and based on the data, the server-side component;
determining, by the server-side component and based on the data, a recommended action for the user;
generating, by the server-side component and based on the data, a natural-language response to the natural-language response input by the user, the natural-language response to the natural-language response input by the user identifying the recommended action;
identifying, by the server-side component and based on the data, an application, of the organization, for implementing the recommended action, the application executing on a computing system distinct from both the user device and the computing platform;
identifying, by the server-side component, a plurality of inputs, to the application, for implementing the recommended action;
parsing, by the server-side component, the contextual information, to identify at least a portion of the plurality of inputs;
invoking, by the server-side component, an instance, of the application, for implementing the recommended action;
communicating, via the communication interface, by the server-side component, and to the instance, the at least a portion of the plurality of inputs; and
communicating, by the server-side component, to the client-side component, and for display by the user device via the GUI element associated with the client-side component, the natural-language response to the natural-language response input by the user; and

after invoking the instance:
determining, by the server-side component, a recommended next action for the user;
generating, by the server-side component, a natural-language prompt identifying the recommended next action; and
communicating, by the server-side component, to the client-side component, and for display by the user device via the GUI element associated with the client-side component, the natural-language prompt identifying the recommended next action.

2 . The method of claim 1 , comprising:
identifying, by the server-side component, one or more inputs, from amongst the plurality of inputs, that are not included in the at least a portion of the plurality of inputs; generating, by the server-side component, a natural-language prompt for the one or more inputs; communicating, via the communication interface, by the server-side component, to the client-side component, and for display by the user device via the GUI element associated with the client-side component, the natural-language prompt for the one or more inputs; receiving, via the communication interface, by the server-side component, and from the client-side component, the one or more inputs; and communicating, via the communication interface, by the server-side component, and to the instance, the one or more inputs.

3 . The method of claim 1 , comprising:
generating, by the automated-dialog agent and for display by the user device via the GUI element associated with the client-side component, a natural-language prompt prompting the user to confirm the recommended action; receiving, by the automated-dialog agent, confirmation from the user; and responsive to receiving the confirmation, instructing, by the automated-dialog agent, the instance to perform the recommended action.

4 . The method of claim 1 , wherein the application comprises a terminal-based application hosted by the computing system, the method comprising:
inputting, by the client-side component and into a terminal session executing on the user device, the at least a portion of the plurality of inputs; and communicating, by the user device, to the computing system, and via the terminal session, the at least a portion of the plurality of inputs.

5 . The method of claim 1 , wherein the application comprises a web-based application hosted by the computing system, the method comprising:
inputting, by the client-side component and into a web browser executing on the user device, the at least a portion of the plurality of inputs; and communicating, by the user device, to the computing system, and via the web browser, the at least a portion of the plurality of inputs.

6 . The method of claim 1 , wherein the application comprises a web-based application hosted by the computing system, the method comprising:
communicating, via the communication interface, by the server-side component, and to the computing system, the at least a portion of the plurality of inputs; generating, by the computing system, a webpage element comprising one or more of the at least a portion of the plurality of inputs; and communicating, by the computing system, to the user device, and for display via a web browser executing on the user device, the webpage element.

7 . The method of claim 1 , wherein the instance comprises an application, executing on the user device, in communication with a corresponding application executing on the computing system, the method comprising:
communicating, via the communication interface, by the server-side component, and to the client-side component, the at least a portion of the plurality of inputs; inputting, by the client-side component and into the instance, the at least a portion of the plurality of inputs; communicating, by the instance and to the corresponding application, the at least a portion of the plurality of inputs; generating, by the corresponding application, an interface element comprising one or more of the at least a portion of the plurality of inputs; and communicating, by the computing system, to the user device, and for display via the instance, the interface element.

8 . The method of claim 1 , wherein the instance comprises an application, executing on the user device, in communication with a corresponding application executing on the computing system, the method comprising:
communicating, via the communication interface, by the server-side component, and to the computing system, the at least a portion of the plurality of inputs; inputting, by the computing system and into the corresponding application, the at least a portion of the plurality of inputs; generating, by the corresponding application, an interface element comprising one or more of the at least a portion of the plurality of inputs; and communicating, by the computing system, to the user device, and for display via the instance, the interface element.

9 . The method of claim 1 , wherein the computing system comprises a virtualization platform hosting a virtual computing environment comprising the instance, the method comprising:
communicating, via the communication interface, by the server-side component, and to the computing system, the at least a portion of the plurality of inputs; communicating, by the virtualization platform an

Assignees

• Bank Of America

Inventors

• Krishnamoorthy Sundar
• Nair Suresh G
• Jagadeesha Veena K
• Kumar Devi S

Classifications

• H04L41/22 Primary

  comprising specially adapted graphical user interfaces [GUI] · CPC title

• G06F3/04847

  Interaction techniques to control parameter settings, e.g. interaction with sliders or dials · CPC title

• G06F17/28

  Physics · mapped topic

• G06F3/04842

  Selection of displayed objects or displayed text elements (G06F3/0482 takes precedence) · CPC title

• H04L67/10

  in which an application is distributed across nodes in the network (software deployment G06F8/60; multiprogramming arrangements G06F9/46) · CPC title