Facility management support apparatus, facility management support system, and facility management support method

Patent metadata

Field	Value
Publication number	US-2016012379-A1
Application number	US-201514793017-A
Country	US
Kind code	A1
Filing date	Jul 7, 2015
Priority date	Jul 8, 2014
Publication date	Jan 14, 2016
Grant date	—

Abstract

The number of entering customers and number of paying customers in a store are obtained, statistical information indicating temporal change in status of the number of entering customers and the number of paying customers in a store is generated, the statistical information is displayed along a time axis, the number of a timeslot which is a selection point is displayed on the time axis, and the video of the inside of the store corresponding to the selected timeslot is displayed in response to the user's operation to select the timeslot.

First claim

What is claimed is:

1 . A facility management support apparatus that supports a user's task of managing a facility which provides a customer with goods or services, comprising:
a first quantity obtainer that obtains a first quantity associated with a customer for whom supply of goods or services from the facility is expected; a second quantity obtainer that obtains a second quantity associated with a customer who actually receives the supply of goods or services from the facility; a video obtainer that obtains a captured video of an inside of the facility; a statistical information generator that generates statistical information indicating temporal change in status of the first quantity and the second quantity; a display output controller that outputs display information in which the statistical information and the video of the inside of the facility are integrated and displayed, to a display device; and a timeslot evaluator that evaluates a necessity for attention in each timeslot, based on the first quantity and the second quantity, and determines an attention timeslot, wherein the display output controller displays the statistical information along a time axis, and displays information indicating the attention timeslot in the display information.

2 . The facility management support apparatus of claim 1 , further comprising:
an individual area setter that sets a plurality of individual areas in the facility, wherein the first quantity obtainer obtains the first quantity targeting the entire facility, wherein the second quantity obtainer obtains the second quantity targeting the entire facility, wherein the video obtainer obtains respective captured videos of a plurality of individual areas, wherein the statistical information generator generates the statistical information targeting the entire facility, and wherein the display output controller integrates and displays the statistical information targeting the entire facility and a video of each of the plurality of individual areas.

3 . The facility management support apparatus of claim 1 , further comprising:
an individual area setter that sets a plurality of individual areas in the facility, wherein the first quantity obtainer obtains the first quantity targeting each of the plurality of individual areas, wherein the second quantity obtainer obtains the second quantity targeting each of the plurality of individual areas, wherein the video obtainer obtains respective captured videos of the plurality of individual areas, wherein the statistical information generator generates the statistical information targeting each of the plurality of individual areas, and wherein the display output controller integrates and displays the statistical information targeting one of the plurality of individual areas and a video of the individual area corresponding thereto.

4 . The facility management support apparatus of claim 2 ,
wherein the first quantity obtainer obtains the number of customers who enter a store as the first quantity, and the number of customers who are on each of sales floors which are the plurality of individual areas, based on the captured video of the inside of the store which is the facility, wherein the second quantity obtainer obtains sales information from a sales information management device that manages the sales information, obtains the number of customers who actually purchase products in the entire store as the second quantity and the number of customers who actually purchase products in each of the plurality of sales floors, based on the sales information, and wherein the statistical information generator generates the statistical information targeting the entire facility, and the statistical information targeting each of the plurality of sales floors.

5 . The facility management support apparatus of claim 1 ,
wherein the display output controller displays a selection point on the time axis of the statistical information, and displays a video corresponding to the selected selection point, in response to an operation of a user who selects the selection point.

6 . The facility management support apparatus of claim 1 ,
wherein the timeslot evaluator evaluates a necessity for attention targeting the entire facility for each timeslot, based on a difference between the number of customers who enter the facility and the number of customers who actually receive the supply of goods or services from the facility.

7 . The facility management support apparatus of claim 2 ,
wherein the timeslot evaluator evaluates a necessity for attention targeting the individual areas for each timeslot, based on a difference between the number of customers who are in the individual areas and the number of customers who actually receive the supply of goods or services from the individual areas, or a difference between the number of customers who enter the facility and the number of customers who are in the individual areas.

8 . The facility management support apparatus of claim 2 ,
wherein the first quantity obtainer obtains the first quantity targeting each of the plurality of individual areas, wherein the second quantity obtainer obtains the second quantity targeting each of the plurality of individual areas, wherein the facility management support apparatus further comprises an individual area evaluator that evaluates a necessity for attention for each of the plurality of individual areas based on the first quantity and the second quantity, and determines individual areas for attention, and wherein the display output controller highlights videos of the individual areas for attention.

9 . The facility management support apparatus of claim 2 ,
wherein the first quantity obtainer obtains the first quantity targeting each of the plurality of individual areas, wherein the second quantity obtainer obtains the second quantity targeting each of the plurality of individual areas, wherein the facility management support apparatus further comprises an individual area evaluator that evaluates a necessity for attention for each of the plurality of individual areas based on the first quantity and the second quantity and gives priority to the individual areas in a descending order of the necessity for attention, and wherein the display output controller arranges and displays videos of the individual areas in a descending order of the priority.

10 . The facility management support apparatus of claim 8 ,
wherein the individual area evaluator evaluates a necessity for attention for each of the plurality of individual areas, based on a difference between the number of customers who are in the individual area and the number of customers who actually receive the supply of goods or services from the individual area, or a difference between the number of customers who enter the facility and the number of customers who are in the individual area.

11 . The facility management support apparatus of claim 1 , further comprising:
a facility evaluator that evaluates a necessity for attention for each of the plurality of facilities, based on the first quantity and the second quantity and gives priority to the facilities in a descending order of the necessity for attention, wherein the display output controller arranges and displays choices of the plurality of facilities according to the priority, and outputs the statistical information regarding the selected facility and the video of the inside of the facility in response to an operation to select a choice of the facility, to the display device.

12 . The facility management support apparatus of claim 11 ,
wherein the facility evaluator eval

Assignees

• Panasonic Ip Man Co Ltd
• Panasonic Ip Man Co Ltd

Inventors

• Iwai Kazuhiko

Classifications

• G06Q30/0601

  Electronic shopping [e-shopping] · CPC title

• G06Q10/063114 Primary

  Status monitoring or status determination for a person or group · CPC title