Feedback Service

Patent metadata

Field	Value
Publication number	US-2015149315-A1
Application number	US-201314091871-A
Country	US
Kind code	A1
Filing date	Nov 27, 2013
Priority date	Nov 27, 2013
Publication date	May 28, 2015
Grant date	—

Abstract

Concepts and technologies are disclosed herein for providing and interacting with a feedback service. A processor such as a computing system or a server computer can execute a feedback service. The feedback service can detect activity associated with an item at a user device. The item can an item for sale and the activity can relate to a purchase of the item. The feedback service can generate a social networking post relating to the item. The social networking post can include a visual representation of the item and a solicitation for feedback from a social network. The feedback service can feedback relating to the social networking post. The feedback can include an opinion relating to the item and demographic information relating to an entity that provided the opinion. The feedback service can provide the feedback to the user device and/or other entities.

First claim

We claim:

1 . A method comprising:
detecting, at a processor executing a feedback service, activity at a user device, the activity associated with an item and relating to a purchase of the item; generating, by the processor, a social networking post relating to the item, the social networking post comprising a visual representation of the item and a solicitation for feedback from a social network, the feedback relating to the item; obtaining, by the processor, feedback relating to the social networking post, the feedback comprising an opinion relating to the item and demographic information relating to an entity that provided the opinion; and providing, by the processor, the feedback to the user device.

2 . The method of claim 1 , wherein the feedback comprises comments relating to the social networking post, the comments associated with social networking connections of an entity associated with the user device.

3 . The method of claim 1 , further comprising:
generating, by the processor, feedback data comprising a summary of the feedback; and providing, by the processor, the feedback data to a computing device, wherein the computing device is associated with a manufacturer of the item.

4 . The method of claim 3 , wherein generating the social networking post comprises:
obtaining, by the processor, a template associated with the item, the template being received from the computing device; obtaining, by the processor, an image of an entity associated with the user device, the image being obtained from a social networking service associated with the entity; and generating, by the processor, the visual representation, the visual representation comprising the template and the image.

5 . The method of claim 1 , wherein the activity comprises a scan of visual indicia associated with the item and a request for an electronic search relating to the item.

6 . The method of claim 5 , wherein the scan comprises an optical scan of a quick response code associated with the item.

7 . The method of claim 1 , wherein generating the social networking post comprises:
obtaining, by the processor, a template associated with the item; obtaining, by the processor, an image of an entity associated with the user device; and generating, by the processor, the visual representation, the visual representation comprising the template and the image.

8 . The method of claim 7 , wherein the entity comprises a user associated with the user device, and wherein the image is obtained from a social networking service associated with user device.

9 . The method of claim 1 , wherein generating the social networking post comprises:
obtaining, by the processor, a template associated with the item; providing, by the processor, the template to the user device; and receiving, by the processor and from the user device, the visual representation, the visual representation comprising the template and an image of an entity associated with the user device.

10 . The method of claim 9 , wherein the entity comprises a user associated with the user device, and wherein the image is obtained from a data storage associated with the user device.

11 . A system comprising:
a processor; and a memory that stores computer-executable instructions that, when executed by the processor, cause the processor to perform operations comprising
detecting activity associated with an item comprising an item for sale and the activity relating to a purchase of the item,
generating a social networking post relating to the item, the social networking post comprising a visual representation of the item and a solicitation for feedback from a social network, the feedback relating to the item,
obtaining feedback relating to the social networking post, the feedback comprising an opinion relating to the item and demographic information relating to an entity that provided the opinion, and
providing the feedback to the user device.

12 . The system of claim 11 , wherein the feedback comprises comments relating to the social networking post, the comments associated with social networking connections of an entity associated with the user device.

13 . The system of claim 12 , further comprising computer-executable instructions that, when executed by the processor, cause the processor to perform operations further comprising:
generating feedback data comprising a summary of the feedback; and providing the feedback data to a computing device, wherein the computing device is associated with a manufacturer of the item.

14 . The system of claim 13 , further comprising computer-executable instructions that, when executed by the processor, cause the processor to perform operations further comprising:
obtaining a template associated with the item, the template being obtained from a computing device associated with a manufacturer of the item; providing the template to the user device; receiving the visual representation from the user device, the visual representation comprising the template and an image of an entity associated with the user device; and including the visual representation in the social networking post.

15 . The system of claim 13 , further comprising computer-executable instructions that, when executed by the processor, cause the processor to perform operations further comprising:
obtaining a template associated with the item, the template being received from the computing device; obtaining an image of an entity associated with the user device, the image being obtained from a social networking service associated with the entity; generating the visual representation comprising the template and the image; and including the visual representation in the social networking post.

16 . The system of claim 11 , wherein the user device comprises a smartphone, wherein the smartphone presents the feedback via a display device of the smartphone, and wherein the feedback comprises demographic information that identifies a location, age, and gender associated with the entity.

17 . A computer storage medium having computer-executable instructions stored thereon that, when executed by a processor, cause the processor to perform operations comprising:
detecting activity associated with an item comprising an item for sale and the activity relating to a purchase of the item; generating a social networking post relating to the item, the social networking post comprising a visual representation of the item and a solicitation for feedback from a social network, the feedback relating to the item; obtaining feedback relating to the social networking post, the feedback comprising an opinion relating to the item and demographic information relating to an entity that provided the opinion; and providing the feedback to the user device.

18 . The computer storage medium of claim 17 , further comprising computer-executable instructions that, when executed by the processor, cause the processor to perform operations further comprising:
generating feedback data comprising a summary of the feedback; and providing the feedback data to a computing device, wherein the computing device is associated with a manufacturer of the item, wherein the feedback comprises comments relating to the social networking post, the comments associated with social networking connections of an entity associated with the user device.

19 . The computer storage medium of claim 17 , further comprising computer-executable instructions that, when executed by the processor, cause the processo

Assignees

• At & T Ip I Lp

Inventors

• Tischer Steven Neil
• Craine Ari

Classifications

• G06Q10/40

  Business processes related to social networking or social networking services · CPC title

• G06Q30/0643

  graphically representing goods, e.g. 3D product representation · CPC title

• G06Q30/0601 Primary

  Electronic shopping [e-shopping] · CPC title

• G06Q50/01

  Physics · mapped topic

• G06Q10/44

  Identification of trends within social networks, e.g. identification of trending topics · CPC title