Pre-chat intent prediction for dialogue generation
US-10798030-B1 · Oct 6, 2020 · US
US12572260B2 · US · B2
| Field | Value |
|---|---|
| Publication number | US-12572260-B2 |
| Application number | US-202318496331-A |
| Country | US |
| Kind code | B2 |
| Filing date | Oct 27, 2023 |
| Priority date | Apr 22, 2022 |
| Publication date | Mar 10, 2026 |
| Grant date | Mar 10, 2026 |
A practical reading order for non-experts. Skip the full description unless you need deep technical detail.
What the patent document calls the invention.
A short plain-language summary of the technical disclosure.
Who owns or filed the patent and who is credited as inventor.
Filing, priority, publication, and grant dates set the timeline.
The legal scope of protection — read this for what is actually claimed.
Technology tags used to group this patent with similar filings.
Prior art links and similar publications in this corpus.
Official abstract text for this publication.
In some implementations, a system may transmit a first set of user interface (UI) data indicating a UI having a first interaction element. The system may receive interaction data indicating a user interaction with the first interaction element. The system may determine one or more suggestions to provide based on one or more factors related to account information associated with a user account. The system may transmit a second set of UI data associated with a UI element and that may indicate a first portion, extending downward from a top of a display of the user device, that may include one or more second interaction elements corresponding to the suggestions, and a second portion extending upward from a bottom of the display and including a virtual keyboard. An intermediate portion of the UI may be exposed through a gap between the first and second portions of the UI element.
Opening claim text (preview).
What is claimed is: 1 . A device comprising: one or more memories; and one or more processors, coupled to the one or more memories, configured to: present a first interaction element, associated with a user account, on a first user interface; transmit, based on presenting the first interaction element, a first set of interaction data indicating a first user interaction with the first interaction element; receive, based on transmitting the first set of interaction data, a first set of user interface data associated with a second interaction element, associated with providing information associated with the user account, comprising: a first portion extending downward from a top of a user interface of the device, and a second portion extending upward from a bottom of the user interface of the device, wherein the first set of user interface data provides a gap, between the first portion and the second portion, exposing a first portion of the first user interface; present the second interaction element; receive, based on presenting the second interaction element, a second user interaction with the gap of the first set of user interface data; and present, based on receiving the second user interaction, a second portion of the first user interface unexposed when presenting the second interaction element. 2 . The device of claim 1 , wherein the one or more processors are further configured to: receive a second set of user interface data indicating the first interaction element, wherein the first interaction element is presented based on receiving the second set of user interface data. 3 . The device of claim 1 , wherein the first set of user interface data is associated with a second user interface associated with the user account. 4 . The device of claim 1 , wherein, to present the second portion of the first user interface, the one or more processors are further configured to: remove the second interaction element; and present, based on removing the second interaction element, the second portion of the first user interface. 5 . The device of claim 1 , wherein the first portion of the second interaction element comprises a plurality of interaction elements, corresponding to one or more suggestions associated with the user account, and an entry field, and wherein the second portion comprises an input user interface element associated with a user manually entering a search query into the entry field. 6 . The device of claim 5 , wherein the input user interface element comprises at least one of a virtual keyboard, a microphone element, or a virtual pad. 7 . The device of claim 1 , wherein the one or more processors are further configured to: receive, based on presenting the second portion of the first user interface, a third user interaction with at least one of the first portion or the second portion of the second interaction element; and extend, based on receiving the third user interaction, the first portion and the second portion of the second interaction element to provide the gap and reside over the second portion of the first user interface. 8 . The device of claim 1 , wherein the first portion of the second interaction element is associated with a live chat window. 9 . A method, comprising: presenting, by a device, a first interaction element, associated with a user account, on a first user interface; transmitting, by the device and based on presenting the first interaction element, a first set of interaction data indicating a first user interaction with the first interaction element; receiving, based on transmitting the first set of interaction data, a first set of user interface data associated with a second interaction element, associated with providing information associated with the user account, comprising: a first portion extending downward from a top of a user interface of the device, and a second portion extending upward from a bottom of the user interface of the device, wherein the first set of user interface data provides a gap, between the first portion and the second portion, exposing a first portion of the first user interface; presenting, by the device, the second interaction element; receiving, by the device and based on presenting the second interaction element, a second user interaction with the gap of the first set of user interface data; and presenting, by the device and based on receiving the second user interaction, a second portion of the first user interface unexposed when presenting the second interaction element. 10 . The method of claim 9 , further comprising: receiving a second set of user interface data indicating the first interaction element, wherein the first interaction element is presented based on receiving the second set of user interface data. 11 . The method of claim 9 , wherein the first set of user interface data is associated with a second user interface associated with the user account. 12 . The method of claim 9 , wherein presenting the second portion of the first user interface comprises: removing the second interaction element; and presenting, based on removing the second interaction element, the second portion of the first user interface. 13 . The method of claim 9 , wherein the first portion of the second interaction element comprises a plurality of interaction elements, corresponding to one or more suggestions associated with the user account, and an entry field, and wherein the second portion comprises an input user interface element associated with a user manually entering a search query into the entry field. 14 . The method of claim 9 , further comprising: receiving, based on presenting the second portion of the first user interface, a third user interaction with at least one of the first portion or the second portion of the second interaction element; and extending, based on receiving the third user interaction, the first portion and the second portion of the second interaction element to provide the gap and reside over the second portion of the first user interface. 15 . The method of claim 9 , wherein the first portion of the second interaction element is associated with a live chat window. 16 . A non-transitory computer-readable medium storing a set of instructions, the set of instructions comprising: one or more instructions that, when executed by one or more processors of a device, cause the device to: present a first interaction element, associated with a user account, on a first user interface; transmit, based on presenting the first interaction element, a first set of interaction data indicating a first user interaction with the first interaction element; receive, based on transmitting the first set of interaction data, a first set of user interface data associated with a second interaction element, associated with providing information associated with the user account, comprising: a first portion extending downward from a top of a user interface of the device, and a second portion extending upward from a bottom of the user interface of the device, wherein the first set of user interface data provides a gap, between the first portion and the second portion, exposing a first portion of the first user interface; present the second interaction element; receive, based on presenting the second interaction element, a second user interaction with the gap of the first set of user interface data; and present, based on receiving the second user interaction, a second portion of the first user interface unexposed when presenting
Split screen, i.e. subdividing the display area or the window area into separate subareas · CPC title
by partitioning the display area of the touch-screen or the surface of the digitising tablet into independently controllable areas, e.g. virtual keyboards or menus · CPC title
Banking, e.g. interest calculation or account maintenance (credit or loans G06Q40/03) · CPC title
using a touch-screen or digitiser, e.g. input of commands through traced gestures · CPC title
Interaction with lists of selectable items, e.g. menus · CPC title
Related publications grouped by family.
Answers are generated from the same data shown on this page.