Artificial intelligence for sump pump monitoring and service provider notification

Patent metadata

Field	Value
Publication number	US-12548095-B2
Application number	US-202318216374-A
Country	US
Kind code	B2
Filing date	Jun 29, 2023
Priority date	Apr 3, 2023
Publication date	Feb 10, 2026
Grant date	Feb 10, 2026

Abstract

A computer system for sump pump monitoring and repair service provider notification may include one or more processors configured to: detect that a sump pump is faulty, transmit a prompt for service quotes to a machine learning (ML) chatbot to cause the ML chatbot to: request sump pump replacement or repair services from one or more service providers, receive cost estimates from the one or more repair service providers, receive schedule availability from the one or more repair service providers, receive, from the ML chatbot, the cost estimates and the schedule availability, and communicate the cost estimates and/or the schedule availability to a user associated with the sump pump.

First claim

What is claimed:

1 . A computer system for sump pump monitoring and repair service provider notification, the computer system comprising:
one or more processors; a memory storing executable instructions thereon that, when executed by the one or more processors, cause the one or more processors to: detect that a sump pump is faulty by:
receiving location and operating data indicative of an operating status of the sump pump from one or more sump pump sensors, wherein the one or more sump pump sensors are configured to detect water or power interruption, wherein the operating status corresponds to a water detection or power interruption event;
automatically polling a weather server to obtain weather data pertaining to the location of the sump pump;
dynamically integrating the operating data and weather data to generate a dataset;
transmitting the dataset and a prompt for sump pump fault detection to a machine learning (ML) chatbot to cause an ML model to generate a natural language sump pump fault detection analysis from the dataset; and
presenting the natural language fault detection analysis;
in response to the detection, transmit a prompt for service quotes to the ML chatbot to cause the ML chatbot to:
request sump pump replacement or repair services from one or more service providers,
receive cost estimates from the one or more repair service providers, and
receive schedule availability from the one or more repair service providers;
receive, from the ML chatbot, the cost estimates and the schedule availability; and in response to the receipt of the cost estimate and the schedule availability, communicate the cost estimates and/or the schedule availability to a user associated with the sump pump.

2 . The computer system of claim 1 , wherein detecting that a sump pump is faulty comprises receiving an alarm signal from a water sensor.

3 . The computer system of claim 1 , wherein the sump pump fault detection analysis comprises a determination that the sump pump is predicted to exhibit a fault in an expected precipitation event.

4 . The computer system of claim 1 , wherein the prompt for repair services causes the ML chatbot to:
request the sump pump replacement or repair services from one or more repair service providers via telephone by converting a text output into a voice output, receive cost estimates from the one or more repair service providers via telephone by converting a first voice input into a first text input, and receive schedule availability from the one or more repair service providers via telephone by converting a second voice input into a second text input.

5 . The computer system of claim 1 , wherein the prompt for repair services further causes the ML chatbot to negotiate price based upon the cost estimates.

6 . The computer system of claim 1 , wherein the prompt for repair services further causes the ML chatbot to order sump pump replacement or repair from a selected one of the one or more repair service providers.

7 . A computer-implemented method for sump pump monitoring and repair service provider notification, the method comprising:
detecting that a sump pump is faulty by:
receiving location and operating data indicative of an operating status of the sump pump from one or more sump pump sensors, wherein the one or more sump pump sensors are configured to detect water or power interruption, wherein the operating status corresponds to a water detection or power interruption event;
automatically polling a weather server to obtain weather data pertaining to the location of the sump pump;
dynamically integrating the operating data and weather data to generate a dataset;
transmitting the dataset and a prompt for sump pump fault detection to a machine learning (ML) chatbot to cause an ML model to generate a natural language sump pump fault detection analysis from the dataset; and
presenting the natural language fault detection analysis;
in response to the detection, transmitting a prompt for service quotes to the ML chatbot to cause the ML chatbot to:
request sump pump replacement or repair services from one or more service providers,
receive cost estimates from the one or more repair service providers, and
receive schedule availability from the one or more repair service providers;
receiving, from the ML chatbot, the cost estimates and the schedule availability; and in response to the receipt of the cost estimate and the schedule availability, communicating the cost estimates and/or the schedule availability to a user associated with the sump pump.

8 . The computer-implemented method of claim 7 , wherein detecting that a sump pump is faulty comprises receiving an alarm signal from a water sensor.

9 . The computer-implemented method of claim 7 , wherein the prompt for repair services causes the ML chatbot to:
request the sump pump replacement or repair services from one or more repair service providers via telephone by converting a text output into a voice output, receive cost estimates from the one or more repair service providers via telephone by converting a first voice input into a first text input, and receive schedule availability from the one or more repair service providers via telephone by converting a second voice input into a second text input.

10 . The computer-implemented method of claim 7 , wherein the prompt for repair services further causes the ML chatbot to negotiate price based upon the cost estimates.

11 . The computer-implemented method of claim 7 , wherein the prompt for repair services further causes the ML chatbot to order sump pump replacement or repair from a selected one of the one or more repair service providers.

12 . A computer-readable storage medium storing non-transitory computer readable instructions for sump pump monitoring and repair service provider notification, wherein the instructions when executed on one or more processors cause the one or more processors to:
detect that a sump pump is faulty by:
receiving location and operating data indicative of an operating status of the sump pump from one or more sump pump sensors, wherein the one or more sump pump sensors are configured to detect water or power interruption, wherein the operating status corresponds to a water detection or power interruption event;
automatically polling a weather server to obtain weather data pertaining to the location of the sump pump;
dynamically integrating the operating data and weather data to generate a dataset;
transmitting the dataset and a prompt for sump pump fault detection to a machine learning (ML) chatbot to cause an ML model to generate a natural language sump pump fault detection analysis from the dataset; and
presenting the natural language fault detection analysis;
in response to the detection, transmit a prompt for service quotes to the ML chatbot to cause the ML chatbot to:
request sump pump replacement or repair services from one or more service providers,
receive cost estimates from the one or more repair service providers, and
receive schedule availability from the one or more repair service providers;
receive, from the ML chatbot, the cost estimates and the schedule availability; and in response to the receipt of the cost estimate and the schedule availability, communicate the cost estimates and/or the schedule availability to a user associated with the sump pump.

13 . The computer-readable storage medium of claim 12 , wherein detecting that a sump pump is faulty comprises receiving an alarm signal from a water sensor.

14 . The computer-readable storage medium of claim 12 , wherein the sump pump

Assignees

• State Farm Mutual Automobile Insurance Co

Inventors

• Williams Aaron
• Harr Joseph
• Christensen Scott T
• Gross Ryan M

Classifications

• G06Q10/1097 Primary

  using calendar-based scheduling for task assignment · CPC title

• H04M2201/39

  using speech synthesis · CPC title

• G08B21/187

  Machine fault alarms · CPC title

• G06Q40/08

  Insurance · CPC title

• G06Q30/0283

  Price estimation or determination · CPC title