System and method for determining and displaying queue wait times

Patent metadata

Field	Value
Publication number	US-12481930-B2
Application number	US-202016783904-A
Country	US
Kind code	B2
Filing date	Feb 6, 2020
Priority date	Feb 6, 2020
Publication date	Nov 25, 2025
Grant date	Nov 25, 2025

Abstract

A queue wait time estimation system includes a processor and a memory having instructions stored thereon. Executing the instructions causes the processor to receive a first input via a first queue monitoring mode, wherein the first input is indicative of a first queue monitoring characteristic of at least one queue, and also causes the processor to receive a second input via a second queue monitoring mode, wherein the second input is indicative of a second queue monitoring characteristic of the at least one queue, and the second queue monitoring mode is different than the first queue monitoring mode. Executing the instructions also causes the processor to determine, based on the first queue monitoring characteristic and the second queue monitoring characteristic, at least one estimated queue wait time corresponding to the at least one queue, and also causes the processor to output the at least one estimated queue wait time.

First claim

The invention claimed is:

1 . A queue wait time estimation and output system for an amusement park, the queue wait time estimation and output system comprising:
a memory storing instructions; a processor; a first queue monitoring device corresponding to a first queue monitoring mode of a plurality of queue monitoring modes, wherein the first queue monitoring device comprises at least a wireless personal area network (PAN) sensor, a camera, a device tap sensor, a ticket tap sensor, an interactive tap device, or an infrared sensor; and a second queue monitoring device corresponding to a second queue monitoring mode of the plurality of queue monitoring modes, wherein the processor is configured to execute the instructions to cause the processor to:
receive, via a queue monitoring mode input sensor, a queue monitoring mode input indicative of an accuracy or reliability of one or more queue monitoring modes of the plurality of queue monitoring modes;
select, based on the queue monitoring mode input, the first queue monitoring mode from the plurality of queue monitoring modes;
receive, after selecting the first queue monitoring mode based on the queue monitoring mode input, a first input via the first queue monitoring mode, wherein the first input is indicative of a first queue monitoring characteristic of at least one queue;
receive a second input via the second queue monitoring mode of the plurality of queue monitoring modes, wherein the second input is indicative of a second queue monitoring characteristic of the at least one queue, and the second queue monitoring mode is different than the first queue monitoring mode;
determine, in response to the first input indicative of the first queue monitoring characteristic and the second input indicative of the second queue monitoring characteristic, at least one estimated queue wait time corresponding to the at least one queue; and
output, to a display device, the at least one estimated queue wait time.

2 . The queue wait time estimation and output system of claim 1 , wherein the first queue monitoring characteristic and the second queue monitoring characteristic correspond to only one queue.

3 . The queue wait time estimation and output system of claim 1 , wherein the first queue monitoring characteristic corresponds to a first queue of the at least one queue and the second queue monitoring characteristic corresponds to a second queue of the at least one queue.

4 . The queue wait time estimation and output system of claim 1 , wherein the processor is configured to execute the instructions to cause the processor to:
receive a plurality of data points corresponding to the first input and the second input; compare the plurality of data points to a data threshold; determine a first subset of data points of the plurality of data points that fail to meet the data threshold and a second subset of data points of the plurality of data points that meet the data threshold; filter out the first subset of data points of the plurality of data points that fail to meet the data threshold; and determine the at least one estimated queue wait time corresponding to the at least one queue based on the second subset of data points.

5 . The queue wait time estimation and output system of claim 4 , wherein the data threshold comprises a percentage of a previously determined queue wait time estimate.

6 . The queue wait time estimation and output system of claim 1 , wherein the first queue monitoring mode comprises a wireless personal area network (PAN) mode corresponding to the wireless PAN sensor, and the second queue monitoring mode comprises a camera mode.

7 . The queue wait time estimation and output system of claim 6 , wherein the camera mode comprises at least a people counting camera mode or a facial recognition camera mode.

8 . The queue wait time estimation and output system of claim 1 , wherein the first queue monitoring mode comprises a device tap mode corresponding to the device tap sensor, a ticket tap mode corresponding to the ticket tap sensor, an interactive tap mode corresponding to the interactive tap device, or any combination thereof.

9 . The queue wait time estimation and output system of claim 1 , wherein the first queue monitoring mode comprises an infrared sensor mode corresponding to the infrared sensor.

10 . The queue wait time estimation and output system of claim 1 , comprising at least one Bluetooth sensor corresponding to the first queue monitoring mode, wherein the at least one Bluetooth sensor is configured to continuously monitor a Bluetooth connection between the at least one Bluetooth sensor and a customer interface device (CID) of a guest in the at least one queue.

11 . The queue wait time estimation and output system of claim 1 , wherein the processor is configured to execute the instructions to cause the processor to select the first queue monitoring mode from the plurality of queue monitoring modes based on:
at least one additional queue monitoring mode input corresponding to at least a queue type or attraction type.

12 . A queue wait time estimation and output system for an amusement park, the queue wait time estimation and output system comprising:
a memory storing instructions; and a processor configured to execute the instructions to cause the processor to:
receive, from at least one queue monitoring mode input sensor, at least one queue monitoring mode input indicative of an accuracy or reliability of one or more queue monitors, wherein the at least one queue monitoring mode input sensor comprises:
a power sensor configured to detect an outage of the one or more queue monitors; or
a weather sensor configured to detect a weather-related characteristic associated with the at least one queue monitoring mode input indicative of the accuracy or reliability of the one or more queue monitors;

select, in response to the at least one queue monitoring mode input, a wireless personal area network (PAN) monitor of the one or more queue monitors;
receive, after selecting the wireless PAN monitor, a plurality of inputs from the wireless PAN monitor, wherein each input of the plurality of inputs is indicative of a wireless PAN connection time of a respective customer interface device (CID) between a beginning and an end of a queue;
determine, in response to the plurality of inputs, an estimated queue wait time corresponding to the queue; and
output, to a display device, the estimated queue wait time.

13 . The queue wait time estimation and output system of claim 12 , wherein the processor is configured to execute the instructions to cause the processor to:
receive a plurality of additional inputs from a monitor having a mode type different than the wireless PAN monitor, wherein each additional input of the plurality of additional inputs is indicative of a queue monitoring characteristic of the queue; and determine, in response to the plurality of inputs and the additional plurality of inputs, the estimated queue wait time corresponding to the queue.

14 . The queue wait time estimation and output system of claim 12 , wherein the processor is configured to execute the instructions to cause the processor to:
determine a need to calculate an additional estimated queue wait time in lieu of the estimated queue wait time; receive a plurality of additional inputs from a monitor having a mode type different than the wireless PAN monitor, wherein each additional input of the plurality of additional inputs is indicative of a queue monitoring characteristic of the queue; determine, in response to the additional plurality of inputs, the addit

Assignees

• Universal City Studios Llc

Inventors

• Puglisi Nicholas Anthony
• Sutula Garrett Cavin
• Majdali David Gerard

Classifications

• G06V40/161

  Detection; Localisation; Normalisation · CPC title

• H04W84/12

  WLAN [Wireless Local Area Networks] · CPC title

• G06Q10/06311

  Scheduling, planning or task assignment for a person or group · CPC title

• G01W1/10

  Devices for predicting weather conditions (computers per se G06; display devices G09) · CPC title

• A63G31/00

  Amusement arrangements · CPC title