Integrated workspace on a communication platform

Patent metadata

Field	Value
Publication number	US-12470614-B2
Application number	US-202418414454-A
Country	US
Kind code	B2
Filing date	Jan 16, 2024
Priority date	Aug 27, 2021
Publication date	Nov 11, 2025
Grant date	Nov 11, 2025

Abstract

Generating shared workspaces for enabling communications between users of different organizations and facilitating discovery of users associated with different organizations is described. A first user can generate a shared workspace and associate one or more other organizations therewith. The first user can designate first criteria associated with joining the shared workspace. The communication platform can receive a request from a second user to join the shared workspace. Based on a determination that the second user satisfies the first criteria, the communication platform can enable the second user access to the shared workspace. In some examples, an administrator associated with an organization of the second user can establish second criteria for users of the organization to join the shared workspace. In such examples, the communication platform can enable the second user access to the shared workspace based on a determination that the second user also satisfies the second criteria.

First claim

What is claimed is:

1 . A method implemented at least in part by one or more computing devices of a communication platform, the method comprising:
determining a first organization having a first plurality of users that are members of the communication platform; determining a second organization, different than the first organization, having a second plurality of users that are members of the communication platform; receiving, from a client device associated with at least one of the first organization or the second organization, a request to generate a workspace within the communication platform; generating the workspace based at least in part on the request, wherein the workspace comprises one or more virtual spaces that facilitate communications between a first group of users of the first plurality of users and a second group of users of the second plurality of users, wherein at least a portion of the one or more virtual spaces are restricted from view by other users or organizations that are unassociated with the workspace; determining that at least one of the first organization or the second organization satisfies first criteria for joining the workspace; determining that at least one of the first group of users or the second group of users satisfies second criteria for joining the workspace; and associating, based at least in part on the at least one of the first organization or the second organization satisfying the first criteria and on the at least one of the first group of users or the second group of users satisfying the second criteria, the first organization and the second organization with the workspace such that the workspace is accessible, via the communication platform, to the first group of users and the second group of users.

2 . The method as recited in claim 1 , wherein the workspace is a shared workspace and generating the workspace comprises converting an existing non-shared workspace to the shared workspace, wherein the existing non-shared workspace is accessible to the first organization and is inaccessible to the second organization.

3 . The method as recited in claim 1 , wherein the request is received from the client device of the first organization and the request identifies an organization identifier associated with the second organization.

4 . The method as recited in claim 1 , further comprising:
joining, based at least in part on the at least one of the first organization or the second organization satisfying the first criteria, the at least one of the first organization or the second organization to the workspace.

5 . The method as recited in claim 4 , wherein determining that the at least one of the first organization or the second organization satisfies the first criteria comprises determining that one or more characteristics of at least one of one more first users of the first organization or one or more second users of the second organization satisfy the second criteria, wherein the one or more characteristics include at least one of a group or team affiliation, a project affiliation, a job position, a job title, or a qualification.

6 . The method as recited in claim 1 , wherein generating the workspace is based at least in part on determining that one or more first users of the first organization and one or more second users of the second organization are each members of at least one existing shared channel of the communication platform.

7 . The method as recited in claim 1 , wherein generating the workspace is in response to receiving, from an administrator of the communication platform, approval to generate the workspace.

8 . The method as recited in claim 1 , further comprising causing an indicator associated with the workspace to be presented in an interface associated with the first group of users and the second group of users.

9 . The method as recited in claim 8 , wherein the indicator enables access to the one or more virtual spaces included within the workspace by the first group of users and the second group of users.

10 . The method as recited in claim 1 , wherein the request identifies the one or more virtual spaces to associate with the workspace and wherein the one or more virtual spaces are one or more communication channels.

11 . A system comprising:
memory; one or more processors; and one or more computer-executable instructions stored in the memory and executable by the one or more processors to perform operations comprising:
determining a first organization having a first plurality of users that are members of a communication platform;
determining a second organization, different than the first organization, having a second plurality of users that are members of the communication platform;
receiving, from a client device associated with at least one of the first organization or the second organization, a request to generate a workspace within the communication platform;
generating the workspace based at least in part on the request, wherein the workspace comprises one or more virtual spaces that facilitate communications between a first group of users of the first plurality of users and a second group of users of the second plurality of users, wherein at least a portion of the one or more virtual spaces are restricted from view by other users or organizations that are unassociated with the workspace;
determining that the first organization and the second organization satisfies first criteria for joining the workspace;
determining that the first group of users and the second group of users satisfies second criteria for joining the workspace; and
associating, based at least in part on the first organization and the second organization satisfying the first criteria and on the first group of users and the second group of users satisfying the second criteria, the first organization and the second organization with the workspace such that the workspace is accessible, via the communication platform, to the first group of users and the second group of users.

12 . The system as recited in claim 11 , wherein the workspace is a shared workspace and generating the workspace comprises converting an existing non-shared workspace to the shared workspace, wherein the existing non-shared workspace is accessible to the first organization and is inaccessible to the second organization.

13 . The system as recited in claim 11 , wherein the request is received from the client device of the first organization and the request identifies an organization identifier associated with the second organization.

14 . The system as recited in claim 11 , wherein the operations further comprise:
joining, based at least in part on the at least one of the first organization or the second organization satisfying the first criteria, the at least one of the first organization or the second organization to the workspace.

15 . The system as recited in claim 14 , wherein determining that the at least one of the first organization or the second organization satisfies the first criteria comprises determining that one or more characteristics of at least one of one more first users of the first organization or one or more second users of the second organization satisfy the second criteria, wherein the one or more characteristics include at least one of a group or team affiliation, a project affiliation, a job position, a job title, or a qualification.

16 . One or more non-transitory computer-readable media storing one or more computer-executable instructions that, when executed by one or more processors, cause the one or more processors to perfor

Assignees

• Salesforce Inc

Inventors

• Demmer Michael
• Wahl Matthew
• Sullivan Christopher
• Frank Ilan
• Lo Yian

Classifications

• H04L65/4038

  with floor control · CPC title

• H04L12/1818

  Conference organisation arrangements, e.g. handling schedules, setting up parameters needed by nodes to attend a conference, booking network resources, notifying involved parties · CPC title

• H04L12/1822

  Conducting the conference, e.g. admission, detection, selection or grouping of participants, correlating users to one or more conference sessions, prioritising transmission · CPC title

• H04L51/52

  for supporting social networking services · CPC title

• H04L65/4015 Primary

  where at least one of the additional parallel sessions is real time or time sensitive, e.g. white board sharing, collaboration or spawning of a subconference · CPC title