Dynamically reconfiguring a glyph for redirecting a user to updated content

Patent metadata

Field	Value
Publication number	US-12468913-B2
Application number	US-202217649211-A
Country	US
Kind code	B2
Filing date	Jan 28, 2022
Priority date	Jan 28, 2022
Publication date	Nov 11, 2025
Grant date	Nov 11, 2025

Abstract

A system, related operating methods, and computer-readable storage media are disclosed here. The disclosed subject matter relates to methods of accessing by a device a record of content about an asset based on information embedded in a glyph associated with the asset; determining whether a glyph reconfiguration process should be performed when accessing the record of content based on a status of an object linked to the record of content about the asset wherein the status of the object is caused to change based on a schedule configured within an asset profile associated with the asset; and applying the glyph reconfiguration process for reconfiguring the glyph in response to change caused to the status of the object that results in redirection of the device to updated content based on different information embedded in the glyph about the asset.

First claim

What is claimed is:

1 . A method comprising:
accessing, by a first device communicatively coupled to a server of a database system over a network, a record of content associated with an asset via a deeplink embedded in a glyph associated with the asset; generating, by the server of the database system, a virtual application within a web browser at the first device, the virtual application comprising a first graphical user interface (GUI) display comprising graphical representations of a first set of values of one or more fields of the record associated with the asset, including a value of status of the asset, wherein the status of the asset is caused to change based on a schedule configured within an asset profile associated with the asset; dynamically reconfiguring the glyph after a change in the first set of values of one or more fields of the record, resulting in redirection to updated values of the one or more fields of the record via an updated deeplink embedded in a reconfigured glyph; receiving, at the database system, a request to access the record associated with the asset from a mobile device communicatively coupled to the database system over the network via the updated deeplink embedded in the reconfigured glyph; and redirecting a mobile client at the mobile device to a second GUI display via the updated deeplink, wherein:
the mobile device is different from the first device;
the second GUI display comprises second graphical representations of the updated values of the one or more fields of the record at the database system; and
the second GUI display of the mobile client is different from the first GUI display of the virtual application.

2 . The method according to claim 1 , wherein the record associated with the asset comprises a work order graphically represented in at least one of the first GUI display and the second GUI display.

3 . The method according to claim 2 , wherein a graphical representation of the work order comprises interactive buttons for user input to modify respective values of the one or more fields within the asset profile associated with the asset.

4 . The method according to claim 3 , wherein the at least one of the first GUI display and the second GUI display comprises a notification indicating the change to the record, and at least one of the interactive buttons is configured to either launch a new display comprising the change or to remain on the first GUI display without the change.

5 . The method according to claim 1 , further comprising:
automatically changing the status of the asset based on usage or timeline associated with the asset, according to a set of variables preprogrammed and configured in the asset profile.

6 . The method according to claim 5 , wherein the asset profile comprises at least asset product information.

7 . The method according to claim 1 , wherein redirecting the mobile client comprises opening the second GUI display comprising the second graphical representations of the updated values of the one or more fields of the record at the database system in a field service mobile client at the mobile device via the updated deeplink.

8 . The method according to claim 7 , wherein receiving the request comprises a scan operation using a camera or optical reader via a first client at the mobile device launching the request to the database system based on the updated deeplink prior to opening the second GUI display comprising the second graphical representations of the updated values of the one or more fields of the record at the database system in the field service mobile client at the mobile device.

9 . The method according to claim 7 , wherein the record associated with the asset comprises a work order, and wherein the at least one of the first GUI display and the second GUI display graphically represents the work order.

10 . A system comprising:
a database; a server having at least one processor; and a non-transitory computer-readable storage medium associated with the at least one processor of the server, the non-transitory computer-readable storage medium storing processor-executable instructions that, when executed the at least one processor causes the system to perform a method, wherein the method comprising: accessing, by a first device communicatively coupled to the system over a network, a record of content associated with an asset via a deeplink embedded in a glyph associated with the asset; generating, by the server of a database system, a virtual application within a web browser at the first device, the virtual application comprising a first graphical user interface (GUI) display comprising graphical representations of a first set of values of one or more fields of the record associated with the asset, including a value of status of the asset, wherein the status of the asset is caused to change based on a schedule configured within an asset profile associated with the asset; dynamically reconfiguring the glyph after a change in the first set of values of one or more fields of the record, resulting in redirection to updated values of the one or more fields of the record via an updated deeplink embedded in a reconfigured glyph; receiving, at the database system, a request to access the record associated with the asset from a mobile device communicatively coupled to the database system over the network via the updated deeplink embedded in the reconfigured glyph; and redirecting a mobile client at the mobile device to a second GUI display via the updated deeplink, wherein:
the mobile device is different from the first device;
the second GUI display comprises second graphical representations of the updated values of the one or more fields of the record at the database system; and
the second GUI display of the mobile client is different from the first GUI display of the virtual application.

11 . The system according to claim 10 , wherein the first GUI display comprises a graphical representation of a work order comprising interactive buttons for receiving user input to modify one or more values of the one or more fields within the asset profile associated with the work order.

12 . The system according to claim 11 , wherein the asset profile comprises at least asset product information.

13 . The system according to claim 11 , wherein the at least one of the first GUI display and the second GUI display comprises a notification indicating the change to the record, and at least one of the interactive buttons is configured to either launch a new display comprising the change or to remain on the first GUI display without the change.

14 . The system according to claim 10 , wherein the at least one of the first GUI display and the second GUI display comprises an interactive button configured to upload an image associated with the asset.

15 . At least one non-transitory machine-readable storage medium having executable instructions that, when executed by one or more processors of a server of a database system in communication with a first device and a second device over a network, cause the one or more processors to:
access, by the first device communicatively coupled to the server over the network, a record of content associated with an asset via a deeplink embedded in a glyph associated with the asset; generate, by the server of the database system, a virtual application within a web browser at the first device, the virtual application comprising a first graphical user interface (GUI) display comprising graphical representations of a first set of values of one or more fields of the record associated with the asset, in

Assignees

• Salesforce Com Inc
• Salesforce Inc

Inventors

• Strauss Reed

Classifications

• G06K7/146 Primary

  the method including quality enhancement steps · CPC title

• G06K7/143 Primary

  Glyph-codes · CPC title