Information processing apparatus, information processing method, and information processing system

Patent metadata

Field	Value
Publication number	US-12468594-B2
Application number	US-202318164767-A
Country	US
Kind code	B2
Filing date	Feb 6, 2023
Priority date	Mar 1, 2022
Publication date	Nov 11, 2025
Grant date	Nov 11, 2025

Abstract

An information processing apparatus, an information processing method, and an information processing system. The information processing apparatus is provided with one or more memories that store state information indicating a predetermined state of an object, identification information for an image or video that represents a mode of the predetermined state, and document information including a description describing the mode represented by the image or video, and circuitry that receives from the communication terminal, a search input, transmits to the communication terminal, first screen information of a search result list screen indicating an image or video identified by the identification information of the image or video stored with the state information specified based on the input, receives from the communication terminal, information for specifying an image or video selected by a user, generates description information including a description in the document information stored in association with identification information for the image or video, and transmits the description information to the communication terminal.

First claim

The invention claimed is:

1 . An information processing apparatus communicably connected to a communication terminal through a network, comprising:
one or more memories that store state information indicating a predetermined state of a problem that occurs in an object, the predetermined state including a first mode and a second mode, store the state information in association with first identification information for identifying a first image that visually represents the first mode of the predetermined state, and first document information including a first description describing a cause of the first mode represented by the first image, and store the state information in association with second identification information for identifying a second image that visually represents the second mode of the predetermined state, and second document information including a second description describing a cause of the second mode represented by the second image; and circuitry configured to: receive from the communication terminal through the network, a text entered by a user at the communication terminal; specify the first image identified by the first identification information and the second image identified by the second identification information stored in association with the state information based on the entered text; transmit to the communication terminal through the network, first screen information of a selection screen including the first image and the second image specified; cause the communication terminal to display the first image and the second image specified in a selectable manner, together with the text entered by the user, on the selection screen where the user selects from the first image and the second image; receive from the communication terminal through the network, first specific information for specifying the first image when the user selects the first image on the selection screen, and second specific information for specifying the second image when the user selects the second image on the selection screen; in response to receiving the first specific information for specifying the first image, generate first description information including a part or all of the first description describing the cause of the first mode based on the first specific information for specifying the first image selected by the user on the selection screen, and transmit the first description information to the communication terminal through the network; and in response to receiving the second specific information for specifying the second image, generate second description information including a part or all of the second description describing the cause of the second mode based on the second specific information for specifying the second image selected by the user on the selection screen, and transmit the second description information to the communication terminal through the network.

2 . The information processing apparatus of claim 1 , wherein
the first description describing the cause of the first mode or the second description describing the cause of the second mode further includes a text describing countermeasure, or a text describing the mode in detail.

3 . The information processing apparatus of claim 1 , wherein the circuitry is further configured to:
generate second screen information for a description screen including at least a display of the first description information or the second description information; and transmit the generated second screen information to the communication terminal through the network.

4 . The information processing apparatus of claim 3 , wherein
the description screen further includes a display of the entered text.

5 . The information processing apparatus of claim 4 , wherein the circuitry is further configured to:
indicate by symbols, sentences or words that have a causal relationship with the sentences or words related to the state information, among the sentences or words that are displayed in the entered text; and indicate by the symbols, sentences or words that have the causal relationship with the sentences or words related to the state information included in the first description or the second description among the sentences or words displayed in the display of the first description information or the second description information.

6 . The information processing apparatus of claim 3 , wherein
the first screen information and the second screen information are web content data that is displayed by a web browser application or an application including a web browser function.

7 . The information processing apparatus of claim 3 , wherein
the description screen includes at least a display of information on one or more articles used to improve the predetermined state.

8 . The information processing apparatus of claim 7 , wherein
the description screen includes a link to a website that provides or sells the one or more articles.

9 . The information processing apparatus of claim 1 , wherein in a case in which the first image or the second image includes a plurality of images, the circuitry is further configured to:
classify the plurality of images having a similarity higher than a threshold into a same group and extract one image for each group; and display the extracted image in a selectable manner on the selection screen.

10 . The information processing apparatus of claim 1 , wherein
the entered text is an input received through a third screen on which the state information indicating the predetermined state is displayed in a selectable manner.

11 . The information processing apparatus of claim 1 , wherein
the entered text is input by a natural sentence or keyword.

12 . The information processing apparatus of claim 1 , wherein
the object is an image forming apparatus, and the predetermined state is a state of malfunction in the image forming apparatus.

13 . The information processing apparatus of claim 1 , wherein
the object includes living things, actions by living things, natural phenomena, chemical phenomena, goods, real estate, software, devices, and actions by devices.

14 . An information processing method executed by an information processing apparatus communicably connected to a communication terminal through a network, the information processing apparatus including one or more memories that store state information indicating a predetermined state of a problem that occurs in an object, the predetermined state including a first mode and a second mode, store the state information in association with first identification information for identifying a first image that visually represents the first mode of the predetermined state, and first document information including a first description describing a cause of the first mode represented by the first image, and store the state information in association with second identification information for identifying a second image that visually represents the second mode of the predetermined state, and second document information including a second description describing a cause of the second mode represented by the second image, the method comprising:
receiving from the communication terminal through the network, a text entered by a user at the communication terminal; specifying the first image identified by the first identification information and the second image identified by the second identification information stored in association with the state information based on the entered text; transmitting to the communication terminal through the network, first screen information of a selection

Assignees

• Kawamura Shintaro
• Naitoh Shohichi
• Iguchi Shinya
• Ricoh Co Ltd

Inventors

• Kawamura Shintaro
• Naitoh Shohichi
• Iguchi Shinya

Classifications

• G06F16/21

  Design, administration or maintenance of databases · CPC title

• G06F11/0775

  Content or structure details of the error report, e.g. specific table structure, specific error fields · CPC title

• G06F11/1469

  Backup restoration techniques · CPC title

• G06F11/1464

  for networked environments · CPC title

• G06F11/079 Primary

  Root cause analysis, i.e. error or fault diagnosis (in a hardware test environment G06F11/22; in a software test environment G06F11/36) · CPC title