System and method for managing automatic service requests for scaling nodes in a client environment

Patent metadata

Field	Value
Publication number	US-12386633-B2
Application number	US-202318324220-A
Country	US
Kind code	B2
Filing date	May 26, 2023
Priority date	May 26, 2023
Publication date	Aug 12, 2025
Grant date	Aug 12, 2025

Abstract

A method for managing a client environment includes obtaining a notification for an auto-generated service request, wherein the auto-generated service request is associated with a configuration of nodes in the client environment, in response to the notification: obtaining metadata associated with the auto-generated service request, analyzing the metadata to extract current node configuration details, comparing the current node configuration details to an node optimization model, making a determination, based on the comparing, that an optimization is required, based on the determination, performing a re-configuration on the nodes in the client environment.

First claim

What is claimed is:

1. A method for managing a client environment, the method comprising:
obtaining a notification for an auto-generated service request, wherein the auto-generated service request is associated with a configuration of nodes in the client environment;
in response to the notification:
obtaining metadata associated with the auto-generated service request,
wherein the metadata is associated with a plurality of data protection modules executing on the client environment;

analyzing the metadata to extract current node configuration details,
wherein the current node configuration details specify a quantity of data protection modules, a quantity of proxy nodes executing on the data protection modules, and a number of reporting nodes executing on the data protection modules;

comparing the current node configuration details to a node optimization model;
making a determination, based on the comparing, that an optimization is required; and
based on the determination, performing a re-configuration on the nodes in the client environment.

2. The method of claim 1 , wherein the re-configuration comprises adding a data protection module to the client environment.

3. The method of claim 2 , wherein the re-configuration further comprises adding a proxy node to the data protection module.

4. The method of claim 1 , further comprising:
after performing the re-configuration, obtaining a second notification for a second auto-generated service request, wherein the second auto-generated service request is associated with a second configuration of nodes in the client environment;
in response to the second notification:
obtaining second metadata associated with the second auto-generated service request;
analyzing the second metadata to extract new current node configuration details;
comparing the new current node configuration details to the node optimization model;
making a second determination, based on the comparing, that no optimization is required; and
based on the determination, sending the auto-generated service request to an administrator of the client environment.

5. The method of claim 1 , wherein the auto-generated service request is generated in response to obtained telemetry information associated with an alert generated from monitoring the client environment.

6. The method of claim 1 , further comprising:
prior to performing the re-configuration, sending a request for the re-configuration to a client device of the client environment; and
receiving a response from the client environment confirming the re-configuration, wherein the performing is based on the response.

7. The method of claim 6 , wherein the request for the re-configuration to the client device is sent via an update notification for updating the client environment.

8. The method of claim 1 , wherein performing the re-configuration comprises modifying a number of backup streams performed by a data protection module.

9. A method for managing a client environment, the method comprising:
obtaining a notification for an auto-generated service request, wherein the auto-generated service request is associated with a configuration of nodes in the client environment;
in response to the notification:
obtaining metadata associated with the auto-generated service request, wherein the metadata is associated with a plurality of data protection modules executing on the client environment;
analyzing the metadata to extract current node configuration details, wherein the current node configuration details specify a quantity of the plurality of data protection modules, a quantity of proxy nodes executing on the plurality of data protection modules, and a number of reporting nodes executing on the plurality of data protection modules;
comparing the current node configuration details to a node optimization model, wherein the node optimization model specifies at least a relationship between the quantity of the plurality of data protection modules and a data protection policy;
making a determination, based on the comparing, that an optimization is required; and
based on the determination, performing a re-configuration on the nodes in the client environment.

10. The method of claim 9 , wherein the re-configuration comprises adding a data protection module to the plurality of data protection modules.

11. The method of claim 10 , wherein the re-configuration further comprises adding a proxy node to the data protection module.

12. The method of claim 9 , further comprising:
after performing the re-configuration, obtaining a second notification for a second auto-generated service request, wherein the second auto-generated service request is associated with a second configuration of nodes in the client environment;
in response to the second notification:
obtaining second metadata associated with the second auto-generated service request;
analyzing the second metadata to extract new current node configuration details;
comparing the new current node configuration details to the node optimization model;
making a second determination, based on the comparing, that no optimization is required; and
based on the determination, sending the auto-generated service request to an administrator of the client environment.

13. The method of claim 9 , wherein the auto-generated service request is generated in response to obtained telemetry information associated with an alert generated from monitoring the client environment.

14. The method of claim 9 , further comprising:
prior to performing the re-configuration, sending a request for the re-configuration to a client device of the client environment; and
receiving a response from the client environment confirming the re-configuration, wherein the performing is based on the response.

15. The method of claim 14 , wherein the request for the re-configuration to the client device is sent via an update notification for updating the client environment.

16. The method of claim 9 , wherein performing the re-configuration comprises modifying a number of backup streams performed by a data protection module of the plurality of data protection modules.

Assignees

• Dell Products Lp

Inventors

• Ambaljeri Mahantesh
• Chopra Shelesh
• Kulkarni Gururaj

Classifications

• H04L41/08

  Configuration management of networks or network elements (address allocation H04L61/50) · CPC title

• G06F21/6218 Primary

  to a system of files or objects, e.g. local or distributed file system or database · CPC title

• G06F11/3006

  where the computing system is distributed, e.g. networked systems, clusters, multiprocessor systems (multiprogramming arrangements G06F9/46; allocation of resources G06F9/50) · CPC title

• G06F2201/815

  Virtual · CPC title

• G06F2201/84

  Using snapshots, i.e. a logical point-in-time copy of the data · CPC title