Remote working experience optimization systems

Patent metadata

Field	Value
Publication number	US-12346853-B2
Application number	US-202117468689-A
Country	US
Kind code	B2
Filing date	Sep 8, 2021
Priority date	Jul 22, 2021
Publication date	Jul 1, 2025
Grant date	Jul 1, 2025

Abstract

Disclosed are various approaches for remote working experience optimization. In some examples, a management service receives task execution data and corresponding user data for multiple client devices. The management service inputs target user context data along with the task execution data and the corresponding user data into a prediction model to identify a task and a task schedule that indicates a time to download and cache task content. Instructions are transmitted for a management agent to download and cache the task content according to the task schedule.

First claim

What is claimed is:

1. A system for managing a plurality of client devices through a management component running in each of the client devices, the system comprising:
at least one computing device comprising at least one processor; and
at least one memory comprising machine-readable instructions, wherein the instructions, when executed by the at least one processor, cause the at least one computing device to at least:
acquire historical task execution data from the plurality of client devices respectively through the management components running in the plurality of client devices, the historical task execution data including an identification of a plurality of tasks that have been performed by the client devices and execution context of each of the tasks, the execution context of each of the tasks including a time when task content corresponding to the task has been downloaded, a duration that has been taken to download the task content, and an actual network throughput of downloading the task content;
train a machine learning model over a period of time with the historical task execution data from the plurality of client devices and user context data associated with user accounts for the plurality of client devices, the user context data associated with each of the user accounts indicating a configuration of an operating system of a client device associated with the user account, whether the client device associated with the user account is in an off-premise or on-premise environment, and an enterprise role of a user associated with the user account,
wherein the machine learning model is trained to be able to generate, in response to an input of user context data associated with a user account, a task preload schedule for the user account that identifies one or more tasks for the user account and indicates a time to download and cache task content for the one or more tasks for the user account;

retrieve target user context data associated with a target user account from a storage device, in which user context data associated with a user account for each of the client devices are stored;
input the target user context data into the machine learning model to generate a task preload schedule for the target user account that identifies at least one task for the target user account and indicates a time to download and cache task content for the at least one task for the target user account; and
transmit, to a management agent instructions or the management agent to download and cache the task content for the at least one task for the target user account according to the task preload schedule for the target user account,
wherein the task preload schedule for the target user account identifies:
as a primary task, a long-duration task that experiences an average task data download time exceeding a predetermined threshold;
as a secondary task, a task that is likely to be performed before or after the primary task; and
a workflow with an order of execution of the primary task and the secondary task.

2. The system of claim 1 , wherein the target user account is identified based on an indication that the target user account is associated with off-premises usage.

3. The system of claim 1 , wherein the management agent is executed by the client device, and the management agent downloads and caches the task content to a data store of the client device.

4. The system of claim 1 , wherein the instructions, when executed by the at least one processor, cause the at least one computing device to at least:
identify an edge device through which a client device connects to a network, wherein the management agent is executed by the edge device, and the management agent downloads and caches the task content to a data store of the edge device.

5. The system of claim 1 , wherein the execution context of each of the tasks further includes at least one of: a task type and a task source.

6. A non-transitory computer-readable medium comprising machine-readable instructions, wherein the instructions, when executed by at least one processor of a computing device of a device management system that manages a plurality of client devices through a management component running in each of the client devices, cause the computing device to at least:
acquire historical task execution data from the plurality of client devices respectively through the management components running in the plurality of client devices, the historical task execution data including an identification of a plurality of tasks that have been performed by the client devices and execution context of each of the tasks, the execution context of each of the tasks including a time when task content corresponding to the task has been downloaded, a duration that has been taken to download the task content, and an actual network throughput of downloading the task content;
train a machine learning model over a period of time with the historical task execution data from the plurality of client devices and user context data associated with user accounts for the plurality of client devices, the user context data associated with each of the user accounts indicating a configuration of an operating system of a client device associated with the user account, whether the client device associated with the user account is in an off-premise or on-premise environment, and an enterprise role of a user associated with the user account,
wherein the machine learning model is trained to be able to generate, in response to an input of user context data associated with a user account, a task preload schedule for the user account that identifies one or more tasks for the user account and indicates a time to download and cache task content for the one or more tasks for the user account;

retrieve target user context data associated with a target user account from a storage device, in which user context data associated with a user account for each of the client devices are stored;
input the target user context data into the machine learning model to generate a task preload schedule for the target user account that identifies at least one task for the target user account and indicates a time to download and cache task content for the at least one task for the target user account; and
transmit, to a management agent executed by a client device associated with the target user account, instructions for the management agent to download and cache the task content for the at least one task for the target user account according to the task preload schedule for the target user account,
wherein the task preload schedule for the target user account identifies:
as a primary task, a long-duration task that experiences an average task data download time exceeding a predetermined threshold; and
as a secondary task, a task that is likely to be performed before or after the primary task; and
a workflow with an order of execution of the primary task and the secondary task.

7. The non-transitory computer-readable medium of claim 6 , wherein the target user account is identified based on an indication that the target user account is associated with off-premises usage.

8. The non-transitory computer-readable medium of claim 6 , wherein the management agent is executed by the client device, and the management agent downloads and caches the task content to a data store of the client device.

9. The non-transitory computer-readable medium of claim 6 , wherein the instructions, when executed by the at least one processor, cause the at least one computing device to at least:
identify an edge device through which the client device connects to a network, wherein the management agent is executed by the edge device, and the management agent download

Assignees

• Omnissa Llc

Inventors

• Kochhar Arjun
• Panchapakesan Ramani
• Rangain Pavan Rajkumar
• Shetty Rohit Pradeep

Classifications

• H04L67/5683

  Storage of data provided by user terminals, i.e. reverse caching · CPC title

• G06Q10/06314

  Calendaring for a resource · CPC title

• G06Q10/107 Primary

  Computer-aided management of electronic mailing [e-mailing] · CPC title

• H04L67/5681

  Pre-fetching or pre-delivering data based on network characteristics · CPC title

• G06Q10/063114 Primary

  Status monitoring or status determination for a person or group · CPC title