Systems and methods for automatically assigning voice communication channels to employees in quick service restaurants

Patent metadata

Field	Value
Publication number	US-12302365-B2
Application number	US-202318538284-A
Country	US
Kind code	B2
Filing date	Dec 13, 2023
Priority date	Aug 13, 2020
Publication date	May 13, 2025
Grant date	May 13, 2025

Abstract

Systems and methods for assigning voice communication channels used by a crew of employees using communication devices are disclosed. Exemplary implementations may: electronically store information, wherein the information represents associations of individual voice communication channels with one or more communication groups; receive user input that identifies employees, automatically determine sets of communication channel assignments per communication device, between communication channels and subsets of communication groups; configure communication devices according to the determined assignments; and facilitate packet-based communication, using the communication channels, between the communication devices.

First claim

What is claimed is:

1. A communication system configured for assigning particular voice communication channels used by communication devices, wherein the communication devices include a first communication device, the system comprising:
electronic storage configured to electronically store information, wherein the information represents associations of individual voice communication channels with communication groups, wherein individual ones of the communication groups are specific to one or more roles and/or responsibilities in a collaborative work environment, wherein individual associations are between the individual voice communication channels and subsets of the communication groups, wherein the communication groups include a first communication group and a second communication group; and
one or more hardware processors configured by machine-readable instructions to:
receive, from a first person, first user input that identifies one or more of the first person, a first role of the first person, and/or the first communication group;
automatically configure the first communication device according to a first set of communication channel assignments, wherein a first communication channel is assigned to a first subset of the communication groups, wherein the first subset includes the first communication group and at least one other communication group, wherein a second communication channel is assigned to a second subset of the communication groups, wherein the second subset is different from the first subset, and wherein configuring the first communication device includes transmitting configuration information to the first communication device via a wireless communication link that is separate and different from any communication links used to exchange at least one of a first device-specific packet or a first downlink packet;
receive, by the first communication device, user input that indicates a selection of a given communication channel, wherein the given communication channel is one of the first communication channel or the second communication channel;
receive the first device-specific packet from the first communication device, wherein the first device-specific packet includes packetized uplink information based on audio information captured by the first communication device;
generate the first downlink packet that includes packetized downlink information based on audio information previously received in device-specific packets including the first device-specific packet; and
transmit the first downlink packet to a set of the communication devices for presenting the audio information as captured by the first communication device to the communication devices in accordance with the selection of either the first communication channel or the second communication channel.

2. The communication system of claim 1 , wherein the first communication device includes at least one of a headset and/or or a belt pack.

3. The communication system of claim 1 , wherein a third communication channel is assigned to a third communication group.

4. The communication system of claim 3 , wherein the first communication group is specific to a first type of roles, and wherein the second communication group is specific to a second type of roles.

5. The communication system of claim 1 , wherein the first downlink packet further includes packetized downlink information that is organized in a set of dedicated channels, wherein the set of dedicated channels includes a first dedicated channel that is used for audio information received in device-specific packets that were targeted, at least, to the first communication group, minus audio information received from the first communication device, such that the first person will not receive an echo through the first dedicated channel.

6. The communication system of claim 4 , wherein the one or more hardware processors are further configured to:
receive a third device-specific packet from a third communication device, wherein the third device-specific packet includes packetized uplink information based on audio captured by the third communication device, wherein the third device-specific packet is targeted to the third communication group; and
transmit the packetized uplink information included in the third device-specific packet to an order-taking system controlled by voice commands.

7. The communication system of claim 1 , wherein the first downlink packet is transmitted within a given timeframe having a duration between 10 and 20 ms.

8. The communication system of claim 1 , wherein the packetized downlink information included in the first downlink packet is organized in a set of broadcast channels, wherein individual broadcast channels are used for the audio previously received in the device-specific packets that were targeted to the individual ones of the subsets of the communication groups.

9. A method for assigning particular voice communication channels used by communication devices, wherein the communication devices include a first communication device, the method comprising:
electronically storing information, wherein the information represents associations of individual voice communication channels with communication groups, wherein individual ones of the communication groups are specific to one or more roles and/or responsibilities in a collaborative work environment, wherein individual associations are between the individual voice communication channels and subsets of the communication groups, wherein the communication groups include a first communication group and a second communication group;
receiving, from a first person, first user input that identifies one or more of the first person, a first role of the first person, and/or the first communication group;
automatically configuring the first communication device according to a first set of communication channel assignments, wherein a first communication channel is assigned to a first subset of the communication groups, wherein the first subset includes the first communication group and at least one other communication group, wherein a second communication channel is assigned to a second subset of the communication groups, wherein the second subset is different from the first subset, and wherein configuring the first communication device includes transmitting configuration information to the first communication device via a wireless communication link that is separate and different from any communication links used to exchange at least one of a first device-specific packet or a first downlink packet;
receiving, by the first communication device, user input that indicates a selection of a given communication channel, wherein the given communication channel is one of the first communication channel or the second communication channel;
receiving the first device-specific packet from the first communication device, wherein the first device-specific packet includes packetized uplink information based on audio information captured by the first communication device;
generating the first downlink packet that includes packetized downlink information based on audio information previously received in device-specific packets including the first device-specific packet; and
transmitting the first downlink packet to a set of the communication devices for presenting the audio information as captured by the first communication device to the communication devices in accordance with the selection of either the first communication channel or the second communication channel.

10. The method of claim 9 , wherein the first communication device includes a headset or a belt pack.

11. The method of claim 9 , wherein a third communica

Assignees

• Hm Electronics Inc

Inventors

• O'Gwynn David
• Schwartz Rick Evan

Classifications

• H04W72/51

  based on terminal or device properties · CPC title

• H04W4/08 Primary

  User group management · CPC title

• H04L12/185

  with management of multicast group membership · CPC title

• G06Q10/105

  Human resources · CPC title

• G06F9/4451

  User profiles; Roaming · CPC title