Method of diagnosing device having ice making function and server implementing same

Patent metadata

Field	Value
Publication number	US-12298050-B2
Application number	US-202217896894-A
Country	US
Kind code	B2
Filing date	Aug 26, 2022
Priority date	Feb 18, 2022
Publication date	May 13, 2025
Grant date	May 13, 2025

Abstract

Provided herein are methods of diagnosing an electronic device having an ice making function, the method comprising: receiving, by a server, data related to water supply and ice making from the electronic device; based on receiving the data, checking, by the server, one or more of water pressure state, an ice making state, or an ice usage state of the electronic device; based on the checked state, diagnosing, by the server, the electronic device to be in a low water pressure state or an insufficient water supply state; and based on the diagnosis, activating, by the server, a repair-inspection service for the electronic device, or providing a notification service to a user terminal corresponding to the electronic device.

First claim

What is claimed is:

1. A method of diagnosing an electronic device having an ice making function, the method comprising:
receiving, by a server, data related to water supply and ice making from the electronic device;
based on receiving the data, checking, by the server, one or more of water pressure state, an ice making state, or an ice usage state of the electronic device;
based on the checked state, diagnosing, by the server, the electronic device to be in a low water pressure state or an insufficient water supply state;
based on the diagnosis, activating, by the server, a repair-inspection service for the electronic device, or providing a notification service to a user terminal corresponding to the electronic device; and
based on a water supply error rate of an ice maker disposed in the electronic device being lower than a reference error rate, ending, by the server, the diagnosing of the electronic device.

2. The method of claim 1 , further comprising:
based on an operation time of an ice maker disposed in the electronic device, determining, by the server, whether to proceed to the checking one or more of water pressure state, an ice making state, or an ice usage state of the electronic device.

3. The method of claim 1 , wherein the diagnosing comprises,
comparing, by the server, a water pressure of water supplied to the electronic device to a reference water pressure, and
based on the water pressure being lower than the reference water pressure, diagnosing, by the server, the electronic device to be in a low water pressure state.

4. The method of claim 3 , further comprising:
collecting, by the server, water pressure data that is (i) received from a plurality of electronic devices, or (ii) received within a predetermined time period wherein an error report occurred from the electronic device, and
generating, by the server, the reference water pressure based on the collected water pressure data.

5. The method of claim 1 , wherein the diagnosing comprises,
comparing, by the server, a water supply amount of an ice maker disposed in the electronic device to a reference water supply amount, and
based on the water supply amount being higher than the reference water supply amount, ending, by the server, the diagnosing of the electronic device.

6. The method of claim 1 , wherein the diagnosing comprises,
comparing, by the server, an amount of ice made in an ice maker disposed in the electronic device for a predetermined time period to an amount of ice used in the electronic device, and
based on the amount of ice made being greater than the amount of ice used, ending, by the server, the diagnosing of the electronic device.

7. The method of claim 1 , wherein the activating comprises,
combining, by the server, customer information corresponding to the electronic device diagnosed to be in the low water pressure state or the insufficient water supply state; and
providing, by the server, the combined information to a service center device.

8. A method of diagnosing an electronic device having an ice making function, the method comprising:
receiving and storing, by a server, data related to water supply from a plurality of electronic devices;
based on an error report occurring from a first electronic device from the plurality of electronic devices, identifying, by the server, a region in which the first electronic device is disposed;
predicting, by the server, a number of error reports which will occur in the identified region based on data related to water supply from a second electronic device disposed in the identified region; and
activating, by the server, a repair-inspection service or a notification service for electronic devices disposed in the identified region.

9. The method of claim 8 , wherein the identified region comprises an address of an apartment complex, and
the method further comprises:
based on error reports occurring from electronic devices disposed in the apartment complex, receiving, by the server, data related to water pressure or data related to water supply from the electronic devices.

10. The method of claim 8 , wherein the activating further comprises,
allocating, by the server, resources to be provided to the repair-inspection service based on the predicted number of error reports.

11. A server configured to diagnose an electronic device having an ice making function comprising:
a data loading module configured to receive data related to water supply and ice making from the electronic device;
a diagnosis module configured, based on receiving the data, to check a water pressure state of the electronic device, an ice making state of the electronic device or an ice usage state of the electronic device, and configured, based on the checked state, to diagnose the electronic device to be in a low water pressure state or an insufficient water supply state; and
a service module configured, based on the diagnosis, to activate a repair-inspection service or provide a notification service to a user terminal corresponding to the electronic device,
wherein the diagnosis module is configured to compare a water supply error rate of an ice maker disposed in the electronic device to a reference error rate, and
wherein the server is configured, based on the water supply error rate being lower than the reference error rate, to end the diagnosing of the electronic device.

12. The server of claim 11 , wherein the diagnosis module is configured to compare a water pressure of the electronic device to a reference water pressure, and based on the water pressure being lower than the reference water pressure, diagnose the electronic device to be in a low water pressure state.

13. The server of claim 11 , wherein the diagnosis module is configured to compare an amount of water supply to the ice maker of the electronic device to a reference water supply amount, and based on the amount of water supply being higher than the reference water supply amount, end the diagnosis of the electronic device.

14. The server of claim 11 , wherein the diagnosis module is configured to compare an amount of ice made in the ice maker of the electronic device in a predetermined time period to an amount of ice used in the electronic device, and based on the amount of ice made being greater than the amount of ice used, end the diagnosis of the electronic device.

15. The server of claim 11 , wherein the service module is configured, based on the electronic device being diagnosed to be in a low water pressure state or an insufficient water supply state, to combine customer information corresponding to the electronic device to a low water pressure diagnosis or a water supply error diagnosis, or provide the combined information to a service center device.

Assignees

• Lg Electronics Inc

Inventors

• Yang Younghun
• Han Seo Hyun
• Han Junsoo
• Han Cholok
• Cho Hongshin

Classifications

• F25C2700/02

  Level of ice · CPC title

• F25C2600/04

  Control means · CPC title

• F25C1/25

  Filling devices for moulds · CPC title

• F25D29/005

  Mounting of control devices · CPC title

• G08B21/187

  Machine fault alarms · CPC title