System and method for determining and communicating presence information

Patent metadata

Field	Value
Publication number	US-12294674-B2
Application number	US-202418631380-A
Country	US
Kind code	B2
Filing date	Apr 10, 2024
Priority date	Sep 21, 2011
Publication date	May 6, 2025
Grant date	May 6, 2025

Abstract

A system and method for communicating presence information that can include at a first server of a communication platform, receiving an authorization token of a first client application; verifying at least one permission associated with the authorization token; registering a presence status of the first client application upon verifying the at least one permission of the authorization token; at a second server of the communication platform, accepting an incoming communication request; retrieving communication instructions according to the incoming communication request; identifying an instruction to communicate with a communication destination of the first client application; accessing the presence status resource of the first client application; establishing communication with the first client application according to the accessed presence status resource.

First claim

We claim:

1. A method, comprising:
receiving, by a processing device, a communication request initiated by a first client device of a first account of a communication platform, the communication request specifying a second account of the communication platform;
receiving, via an application programming interface (API), a plurality of messages associated with a plurality of communication applications associated with the second account, each message of the plurality of messages indicating a presence status of a user identified by the second account in a communication application of the plurality of communication applications;
determining, by consolidating the plurality of messages, presence data associated with the second account;
selecting, among a plurality of devices associated with the second account, a second client device having an available presence status based on the presence data associated with the second account; and
establishing a communication between the first client device and the second client device.

2. The method of claim 1 , wherein each of the first client device and the second client device runs a communication application supported by the communication platform, and wherein each of the first account and the second account is associated with the communication application.

3. The method of claim 1 , wherein the presence data comprises a respective presence status for one or more communication applications running on each of the plurality of devices.

4. The method of claim 1 , further comprising:
determining a presence status of the second account by selecting a highest priority presence status among a plurality of application present statuses of a plurality of communication applications associated with the second account.

5. The method of claim 1 , further comprising:
identifying, among a plurality of application present statuses of a plurality of communication applications associated with the second account, a subset of communication
applications connectable to or more communication applications running on the first client device; and
determining a presence status of the second account by selecting a highest priority presence status among a subset of application present statuses of the subset of communication applications.

6. The method of claim 1 , further comprising:
receiving an API request for accessing the presence data associated with the second account; and
returning an API message that includes the presence data in response to the API request.

7. The method of claim 1 , further comprising:
responsive to receiving a login authorization token from a communication application running on the second client device, updating the presence data associated with the second account.

8. A system, comprising:
a memory; and
a processing device, coupled to the memory, the processing device configured to:
receive a communication request initiated by a first client device of a first account of a communication platform, the communication request specifying a second account of the communication platform;
receive, via an application programming interface (API), a plurality of messages associated with a plurality of communication applications associated with the second account, each message of the plurality of messages indicating a presence status of a user identified by the second account in a communication application of the plurality of communication applications;
determine, by consolidating the plurality of messages, presence data associated with the second account;
select, among a plurality of devices associated with the second account, a second client device having an available presence status based on the presence data associated with the second account; and
establish a communication between the first client device and the second client device.

9. The system of claim 8 , wherein each of the first client device and the second client device runs a communication application supported by the communication platform, and wherein each of the first account and the second account is associated with the communication application.

10. The system of claim 8 , wherein the presence data comprises a respective presence status for one or more communication applications running on each of the plurality of devices.

11. The system of claim 8 , wherein the processing device is further configured to: determining a presence status of the second account by selecting a highest priority presence status among a plurality of application present statuses of a plurality of communication applications associated with the second account.

12. The system of claim 8 , wherein the processing device is further configured to: identify, among a plurality of application present statuses of a plurality of communication
applications associated with the second account, a subset of communication applications connectable to or more communication applications running on the first client device; and
determine a presence status of the second account by selecting a highest priority presence status among a subset of application present statuses of the subset of communication applications.

13. The system of claim 8 , wherein the processing device is further configured to: responsive to receiving a login authorization token from a communication application
running on the second client device, update the presence data associated with the second account.

14. A non-transitory computer-readable storage medium comprising executable instructions that, responsive to execution by a processing device, cause the processing device to:
receive a communication request initiated by a first client device of a first account of a communication platform, the communication request specifying a second account of the communication platform;
receive, via an application programming interface (API), a plurality of messages associated with a plurality of communication applications associated with the second account, each message of the plurality of messages indicating a presence status of a user identified by the second account in a communication application of the plurality of communication applications;
determine, by consolidating the plurality of messages, presence data associated with the second account;
select, among a plurality of devices associated with the second account, a second client device having an available presence status based on the presence data associated with the second account; and
establish a communication between the first client device and the second client device.

15. The non-transitory computer-readable storage medium of claim 14 , wherein each of the first client device and the second client device runs a communication application supported by the communication platform, and wherein each of the first account and the second account is associated with the communication application.

16. The non-transitory computer-readable storage medium of claim 14 , wherein the presence data comprises a respective presence status for one or more communication applications running on each of the plurality of devices.

17. The non-transitory computer-readable storage medium of claim 14 , further comprising executable instructions that, responsive to execution by the processing device, cause the processing device to:
determine a presence status of the second account by selecting a highest priority presence status among a plurality of application present statuses of a plurality of communication applications associated with the second account.

18. The non-transitory computer-reada

Assignees

• Twilio Inc

Inventors

• Lawson Jeff
• Cooke Evan
• Simutis Robert J
• Malatack Patrick
• Conroy Kyle

Classifications

• H04W4/16

  Communication-related supplementary services, e.g. call-transfer or call-hold · CPC title

• H04L67/025

  for remote control or remote monitoring of applications · CPC title

• H04L67/54

  Presence management, e.g. monitoring or registration for receipt of user log-on information, or the connection status of the users · CPC title

• H04L51/043

  using or handling presence information · CPC title

• H04L63/10 Primary

  for controlling access to devices or network resources · CPC title