Systems and methods for management of automatic teller machines

Patent metadata

Field	Value
Publication number	US-12236759-B2
Application number	US-202318497256-A
Country	US
Kind code	B2
Filing date	Oct 30, 2023
Priority date	Apr 27, 2022
Publication date	Feb 25, 2025
Grant date	Feb 25, 2025

Abstract

Disclosed herein are systems and methods of automated teller machine (ATM) management. The method can include receiving, from an ATM, an operating log from an out-of-band management chip. The method can further include determining, from the operating log, that the ATM is in an out-of-service state. The method can further include transmitting instructions to the out-of-band management chip to capture a system image of the ATM. In response, the method can include receiving the system image of the ATM from the out-of-band management chip and diagnosing a fault in the ATM based on the system image. The fault in the ATM can be the fault which caused the ATM to be in the out-of-service state. Finally, the method can include transmitting instructions for one or more corrective actions to the out-of-band management chip. The corrective actions can remedy the fault in the ATM.

First claim

What is claimed is:

1. A method of automated teller machine (ATM) management, the method comprising:
receiving, from an ATM, an operating log from an out-of-band management chip;
determining, from the operating log, that the ATM is in an out-of-service state;
transmitting instructions to the out-of-band management chip to capture a system image of the ATM;
receiving, from the out-of-band management chip, the system image of the ATM, the system image comprising system data indicating one or more error codes;
diagnosing, based on the one or more error codes, a fault in the ATM which caused the ATM to be in the out-of-service state; and
transmitting, to the out-of-band management chip, instructions comprising one or more corrective actions to remedy the fault in the ATM.

2. The method of claim 1 , wherein the one or more corrective actions comprise rebooting the ATM or shutting down the ATM.

3. The method of claim 1 , wherein:
the system image further comprises a screenshot of a user interface (UI) of the ATM, and the system data comprises BIOS data, power consumption data, voltage data, network ping data, uptime data, cash reserve data, network connectivity data, activity data or combinations thereof.

4. The method of claim 3 , further comprising: classifying the screenshot to categorize the fault in the ATM.

5. The method of claim 1 , wherein the system image further comprises an audio file of a user interface (UI) of the ATM.

6. The method of claim 5 , wherein:
the audio file further comprises an error tone, and
the error tone is used to diagnose the fault in the ATM.

7. The method of claim 1 , further comprising: prior to receiving the operating log, remotely activating the out-of-band management chip.

8. The method of claim 1 , wherein the fault in the ATM comprises an operating system (OS) error such that the OS is unresponsive, and the out-of-band management chip remains operative in the ATM.

9. A terminal management system comprising:
a processor; and
a memory storing instructions that, when executed by the processor, cause the terminal management system to:
receive, from a terminal, an operating log from an out-of-band management chip;
determine, from the operating log, that the terminal is in an out-of-service state;
transmit instructions to the out-of-band management chip to capture a system image of the terminal;
receive, from the out-of-band management chip, the system image of the terminal, the system image comprising system data indicating one or more error codes;
diagnose, based on the one or more error codes found in the system image, a fault in the terminal which cause the terminal to be in the out-of-service state; and
transmit, to the out-of-band management chip, instructions comprising one or more corrective actions to remedy the fault in the terminal.

10. The system of claim 9 , wherein the one or more corrective actions comprise rebooting the terminal or shutting down the terminal.

11. The system of claim 9 , wherein:
the system image further comprises a screenshot of a user interface (UI) of the terminal, and
the system data comprises BIOS data, power consumption data, voltage data, network ping data, uptime data, cash reserve data, network connectivity data, activity data or combinations thereof.

12. The system of claim 11 , further comprising: classifying the screenshot to categorize the fault in the terminal.

13. The system of claim 9 , wherein the system image further comprises an audio file of a user interface (UI) of the terminal.

14. The system of claim 13 , wherein:
the audio file further comprises an error tone, and
the error tone is used to diagnose the fault in the terminal.

15. The system of claim 9 , further comprising: prior to receiving the operating log, remotely activating the out-of-band management chip.

16. The system of claim 9 , wherein the fault in the terminal comprises an operating system (OS) error such that the OS is unresponsive, and the out-of-band management chip remains operative in the terminal.

17. An automated terminal recovery system, comprising:
a processor;
an out-of-band management chip in communication with the processor;
a user interface (UI) in communication with the processor and the out-of-band management chip;
an operating system implemented by the processor; and
a memory storing instructions that, when executed by the processor, cause the recovery system to:
determine, by the out-of-band management chip, that the terminal is in an out-of-service state;
image the terminal to obtain a system image of the terminal, the system image comprising system data indicating one or more error codes;
transmit, to a backend application programming interface (API), the system image of the terminal to be diagnosed to determine a fault based on the one or more error codes found in the system image; and
receive, from the backend API and by the out-of-band management chip, instructions comprising one or more corrective actions to remedy the fault in the terminal.

18. The system of claim 17 , wherein the one or more corrective actions comprise rebooting the terminal or shutting down the terminal.

19. The system of claim 17 , wherein:
the system image comprises a screenshot of the UI and an audio file of the UI of the terminal, and
the system data comprises BIOS data, power consumption data, voltage data, network ping data, uptime data, cash reserve data, network connectivity data, activity data or combinations thereof.

20. The system of claim 17 , wherein the fault in the terminal comprises an OS error such that the OS is unresponsive, and the out-of-band management chip remains operative in the terminal.

Assignees

• Capital One Services Llc

Inventors

• Schott Christopher
• Appleby Matthew
• Cohen Shay
• Hwang Euihyun
• Pilato Tyler
• Seawell Tabatha
• Urquiza Arturo

Classifications

• G07F19/206

  Software aspects at ATMs · CPC title

• G07F19/211

  Software architecture within ATMs or in relation to the ATM network · CPC title

• G07F19/207

  Surveillance aspects at ATMs · CPC title

• G07F19/209 Primary

  Monitoring, auditing or diagnose of functioning of ATMs · CPC title