Customizing user experiences based on transportation irregularities

Patent metadata

Field	Value
Publication number	US-12207223-B2
Application number	US-202318521680-A
Country	US
Kind code	B2
Filing date	Nov 28, 2023
Priority date	Jan 14, 2020
Publication date	Jan 21, 2025
Grant date	Jan 21, 2025

Abstract

The present disclosure relates to systems, non-transitory computer-readable media, and methods for automatically addressing emergency situations, customizing emergency user interfaces and options, and managing emergency communications. In particular, in one or more embodiments, the disclosed systems detect a transportation irregularity and generate an emergency assistance user interface based on an emergency severity associated with the transportation irregularity. Based on user interactions with the generated emergency assistance user interface, the disclosed systems generate and send an emergency communication to a remote third-party system.

First claim

What is claimed is:

1. A computer-implemented method comprising:
detecting a transportation request transmitted from a requestor mobile device of a requestor;
transmitting instructions to a driver mobile device corresponding to a transportation vehicle for transportation of the requestor to a selected drop-off location;
detecting a long drop-off transportation irregularity associated with the transportation request by analyzing digital signals received from at least one of the requestor mobile device or the driver mobile device to determine that the transportation vehicle has remained within a threshold distance of the selected drop-off location beyond a threshold amount of time; and
in response to detecting the long drop-off transportation irregularity based on determining that the transportation vehicle has remained within the threshold distance of the selected drop-off location beyond the threshold amount of time, transmitting instructions to at least one of the requestor mobile device or the driver mobile device to display an emergency assistance user interface comprising at least one selectable emergency assistance option.

2. The computer-implemented method of claim 1 , wherein detecting the long drop-off transportation irregularity associated with the transportation request further comprises analyzing motion signals received from the at least one of the requestor mobile device or the driver mobile device.

3. The computer-implemented method of claim 2 , wherein detecting the long drop-off transportation irregularity associated with the transportation request further comprises analyzing the motion signals utilizing a machine learning model to generate a transportation irregularity classification.

4. The computer-implemented method of claim 1 , wherein detecting the long drop-off transportation irregularity associated with the transportation request further comprises analyzing audio signals received from the at least one of the requestor mobile device or the driver mobile device.

5. The computer-implemented method of claim 4 , wherein detecting the long drop-off transportation irregularity associated with the transportation request further comprises analyzing the audio signals utilizing a machine learning model to generate a transportation irregularity classification.

6. The computer-implemented method of claim 1 , wherein detecting the long drop-off transportation irregularity associated with the transportation request further comprises generating, utilizing the digital signals, a severity level of the long drop-off transportation irregularity.

7. The computer-implemented method of claim 6 , further comprising selecting the emergency assistance user interface based on the severity level of the long drop-off transportation irregularity.

8. A system comprising:
at least one processor; and
at least one non-transitory computer-readable storage medium storing instructions thereon that, when executed by the at least one processor, cause the system to:
detect a transportation request transmitted from a requestor mobile device of a requestor;
transmit instructions to a driver mobile device corresponding to a transportation vehicle for transportation of the requestor to a selected drop-off location;
detect a long drop-off transportation irregularity associated with the transportation request by analyzing digital signals received from at least one of the requestor mobile device or the driver mobile device to determine that the transportation vehicle has remained within a threshold distance of the selected drop-off location beyond a threshold amount of time; and
in response to detecting the long drop-off transportation irregularity based on determining that the transportation vehicle has remained within the threshold distance of the selected drop-off location beyond the threshold amount of time, transmit instructions to at least one of the requestor mobile device or the driver mobile device to display an emergency assistance user interface comprising at least one selectable emergency assistance option.

9. The system of claim 8 , further comprising instructions that, when executed by the at least one processor, cause the system to detect the long drop-off transportation irregularity associated with the transportation request by analyzing motion signals received from the at least one of the requestor mobile device or the driver mobile device.

10. The system of claim 9 , further comprising instructions that, when executed by the at least one processor, cause the system to detect the long drop-off transportation irregularity associated with the transportation request by analyzing the motion signals utilizing a machine learning model to generate a transportation irregularity classification.

11. The system of claim 8 , further comprising instructions that, when executed by the at least one processor, cause the system to detect the long drop-off transportation irregularity associated with the transportation request by analyzing audio signals received from the at least one of the requestor mobile device or the driver mobile device.

12. The system of claim 11 , further comprising instructions that, when executed by the at least one processor, cause the system to detect the long drop-off transportation irregularity associated with the transportation request by analyzing the audio signals utilizing a machine learning model to generate a transportation irregularity classification.

13. The system of claim 8 , further comprising instructions that, when executed by the at least one processor, cause the system to detect the long drop-off transportation irregularity associated with the transportation request by generating, utilizing the digital signals, a severity level of the long drop-off transportation irregularity.

14. The system of claim 13 , further comprising instructions that, when executed by the at least one processor, cause the system to select the emergency assistance user interface based on the severity level of the long drop-off transportation irregularity.

15. A non-transitory computer-readable medium storing instructions thereon that, when executed by at least one processor, cause a computer system to:
detect a transportation request transmitted from a requestor mobile device of a requestor;
transmit instructions to a driver mobile device corresponding to a transportation vehicle for transportation of the requestor to a selected drop-off location;
detect a long drop-off transportation irregularity associated with the transportation request by analyzing digital signals received from at least one of the requestor mobile device or the driver mobile device to determine that the transportation vehicle has remained within a threshold distance of the selected drop-off location beyond a threshold amount of time; and
in response to detecting the long drop-off transportation irregularity based on determining that the transportation vehicle has remained within the threshold distance of the selected drop-off location beyond the threshold amount of time, transmit instructions to at least one of the requestor mobile device or the driver mobile device to display an emergency assistance user interface comprising at least one selectable emergency assistance option.

16. The non-transitory computer-readable medium of claim 15 , further comprising instructions that, when executed by at least one processor, cause the computer system to detect the long drop-off transportation irregularity associated with the transportation request by analyzing motion signals received from the at least one of the requestor mobile device or the

Assignees

• Lyft Inc

Inventors

• Anand Preet Singh
• Dhaimade Rohan Ramkrishna
• Hitchcock Alyssa Michelle
• Li Andrew
• Michaelides Alexandra Elizabeth
• O'Rourke Kimberley Eileen
• Sharma Prachi
• Yarin Naomi

Classifications

• G08G1/202

  Dispatching vehicles on the basis of a location, e.g. taxi dispatching · CPC title

• H04W84/04

  Large scale networks; Deep hierarchical networks · CPC title

• H04W4/40

  for vehicles, e.g. vehicle-to-pedestrians [V2P] · CPC title

• H04W64/006

  with additional information processing, e.g. for direction or speed determination · CPC title

• H04W4/90

  Services for handling of emergency or hazardous situations, e.g. earthquake and tsunami warning systems [ETWS] · CPC title