System and method for processing bank transactions

Patent metadata

Field	Value
Publication number	US-12200060-B2
Application number	US-202318137783-A
Country	US
Kind code	B2
Filing date	Apr 21, 2023
Priority date	Apr 21, 2022
Publication date	Jan 14, 2025
Grant date	Jan 14, 2025

Abstract

A system for processing bank transactions and a method for operating the system are disclosed. The system can include a plurality of article exchanging units. Each of said plurality of article exchanging units can be configured to receive items from a bank customer and present items to the bank customer. The system can also include a communications controller configured to communicate according to the internet protocol with said plurality of article exchanging units.

First claim

What is claimed is:

1. A method of operating a system for processing bank transactions comprising:
receiving a first customer in a first vehicle in a first drive-through lane of a plurality of drive-through lanes at a bank branch;
positioning a plurality of article exchanging units, each having one or more processors, in the plurality of drive-through lanes including a first article exchanging unit of a plurality of article exchanging units positioned in the first drive-through lane, each of said plurality of article exchanging units configured to receive items from a bank customer and present items to the bank customer;
generating, with the first article exchanging unit, at least one of first visual data and first audio data; and
transmitting, with the first article exchanging unit, the at least one of first visual data and first audio data to a communications controller having one or more processors and positioned in the bank branch, said transmitting further defined as transmitting the at least one of first visual data and first audio data according to internet protocol.

2. The method of claim 1 further comprising:
transmitting, with the communications controller, the at least one of first visual data and first audio data, according to the internet protocol, to a mobile operator computing device having one or more processors and positioned in the bank branch.

3. The method of claim 2 wherein said transmitting to the mobile operator computing device is further defined as:
transmitting, with the communications controller, the at least one of first visual data and first audio data, according to the internet protocol, to a mobile operator computing device in the form of a tablet computer positioned in the bank branch.

4. The method of claim 2 wherein the at least one of first visual data and first audio data is further defined as first visual data and the method further comprises:
displaying, on a display screen of the mobile operator computing device, the first visual data.

5. The method of claim 2 wherein the at least one of first visual data and first audio data is further defined as first audio data and the method further comprises:
emitting, though a speaker of the mobile operator computing device, the first audio data.

6. The method of claim 1 further comprising:
displaying, on a display screen of the mobile operator computing device, a first field containing a plurality of rows wherein each row of the plurality of rows corresponds to one of the plurality of drive-through lanes at the bank branch and wherein a plurality of buttons are also displayed in the plurality of rows.

7. The method of claim 6 further comprising:
receiving, at the mobile operator computing device, a first input from a teller in response to the teller pressing a first button of the plurality of buttons, the first button displayed in a first row of the plurality of rows, the first row corresponding to the first drive-through lane of a plurality of drive-through lanes at the bank branch;
transmitting, with the mobile operator computing device, in response to said receiving the first input, at least one of second visual data and second audio data, according to the internet protocol, to the communications controller; and
transmitting, with the communications controller, the at least one of second visual data and second audio data, according to the internet protocol, to the first article exchanging unit.

8. The method of claim 7 further comprising:
receiving, at the mobile operator computing device, a second input from the teller in response to the first button selected by the teller after said receiving the first input; and
terminating, by the mobile operator computing device, said transmitting the at least one of second visual data and second audio data to the communications controller in response to said receiving the second input.

9. The method of claim 6 further comprising:
emitting, with one or more sensors positioned in the first drive-through lane, a detection signal in response to the first vehicle being in the first drive-through lane;
transmitting, with the communications controller, an alert signal to the mobile operator computing device in response to said emitting;
receiving, with the mobile operator computing device, the alert signal; and
altering, with the mobile operator computing device, a first button of the plurality of buttons displayed on the display screen, the first button in a first row of the plurality of rows, the first button altered from a first configuration of the first button to a second configuration of the first button in response to said receiving the alert signal.

10. The method of claim 9 further comprising:
ceasing, with the communications controller, said transmitting of the alert signal when said emitting ceases; and
altering, with the mobile operator computing device, the first button displayed on the display screen from the second configuration of the first button to the first configuration of the second button in response to said ceasing.

11. The method of claim 6 further comprising:
emitting, with one or more sensors positioned in the first drive-through lane, a detection signal in response to the first vehicle being in the first drive-through lane;
transmitting, with the communications controller, an alert signal to the mobile operator computing device in response to said emitting;
receiving, with the mobile operator computing device, the alert signal; and
altering, with the mobile operator computing device, a first row of the plurality of rows displayed on the display screen from a first configuration of the first row to a second configuration of the first row in response to said receiving the alert signal.

12. The method of claim 1 wherein said positioning is further defined as:
positioning the plurality of article exchanging units, each having one or more processors, in the plurality of drive-through lanes including the first article exchanging unit of a plurality of article exchanging units positioned in the first drive-through lane wherein the first article exchanging unit is a pneumatic vacuum module including a display screen.

13. A system for processing bank transactions comprising:
a plurality of drive-through lanes arranged at least partially side-by-side;
a plurality of article exchanging units, one of said plurality of article exchanging units positioned along each of said plurality of drive-through lanes, at least a first article exchanging unit of said plurality of article exchanging units differently configured from at least a second article exchanging unit of said plurality of article exchanging units, each of said plurality of article exchanging units configured to receive items from a bank customer within a vehicle and present items to the bank customer for retrieval, and each of said plurality of article exchanging units including at least one of a camera and a microphone configured to generate at least one of visual data and audio data;
a plurality of proximity sensors, one of said plurality of proximity sensors positioned in each of said plurality of drive-through lanes and configured to detect the vehicle within the respective drive-through lane of said plurality of drive-through lanes and emit a detection signal in response to detecting the vehicle;
at least one operator computing device having one or more processors and a display;
a communications controller having one or more processors and configured to:
receive the detection signal when emitted by any of said plurality of proximity sensors,
transmit an alert signal to said at least one operator computing device i

Assignees

• Diebold Nixdorf Inc

Inventors

• Davis Steven
• Huba Luke
• Harbaugh Lori
• Fleming Nicole

Classifications

• G06V20/52

  Surveillance or monitoring of activities, e.g. for recognising suspicious objects (recognising microscopic objects G06V20/69) · CPC title

• G08B3/1016

  using wireless transmission (calling systems using transmission by inductive loop H04B5/00) · CPC title

• G08B5/223

  using wireless transmission · CPC title

• G07F19/00

  Complete banking systems; Coded card-freed arrangements adapted for dispensing or receiving monies or the like and posting such transactions to existing accounts, e.g. automatic teller machines (data processing equipment for bank accounting G06Q40/02) · CPC title

• G08B21/22

  responsive to presence or absence of persons · CPC title