Methods, apparatuses, terminals, and storage media for transmitting and responding to assistance request

Patent metadata

Field	Value
Publication number	US-12177757-B2
Application number	US-202217717021-A
Country	US
Kind code	B2
Filing date	Apr 8, 2022
Priority date	Apr 22, 2020
Publication date	Dec 24, 2024
Grant date	Dec 24, 2024

Abstract

Embodiments of this application disclose methods, apparatuses, and storage media for transmitting and responding to assistance request information. The method includes receiving an assistance request instruction; transmitting an assistance request message to an instant messaging client of at least one request-receiving user based on the assistance request instruction, the assistance request message being displayed on a session page of the instant messaging client, the session page being used by the at least one request-receiving user to conduct a message session; and acquiring assistance request content of an assistance requesting user in real time and displaying the assistance request content to the session page.

First claim

What is claimed is:

1. A method for transmitting assistance request information, implemented by a terminal, the method comprising:
displaying, by an instant messaging (IM) client of a requesting user executed on the terminal, an assistance request setting page, the assistance request setting page comprising a first control for customizing an assistance request signal and a second control for selecting an IM user account associated with the requesting user as an emergency contact, the assistance request signal including at least one of a piece of voice about a specific phrase, a text, a fingerprint, a connection pattern, or an operation gesture;
in response to the instant messaging client of the requesting user receiving an assistance request verification signal that matches the customized assistance request signal, determining that an assistance request instruction is received;
transmitting an assistance request message to an instant messaging client of at least one request-receiving user based on the assistance request instruction, the assistance request message being displayed on a session page of the instant messaging client, the session page being used by the at least one request-receiving user to conduct a message session; and
acquiring assistance request content of an assistance requesting user in real time, and displaying the assistance request content to the session page.

2. The method for transmitting assistance request information according to claim 1 , wherein the acquiring assistance request content of an assistance requesting user in real time comprises:
enabling an audio recording function to acquire in real time audio information of a scene where the assistance requesting user is located, and using the acquired audio information as the assistance request content.

3. The method for transmitting assistance request information according to claim 1 , wherein the displaying the assistance request content to the session page comprises:
transmitting the assistance request content to instant messaging clients of members in a target group when an instant messaging client of at least one request-receiving user responds to the assistance request message, to display the assistance request content through the session page,
the members of the target group comprising the assistance requesting user and at least one request-receiving user that responds to the assistance request message.

4. The method for transmitting assistance request information according to claim 1 , wherein the receiving an assistance request instruction comprises:
in response to receiving a trigger signal while displaying an operation page of the instant messaging client of the requesting user, displaying an emergency assistance request page on an instant messaging client of the assistance requesting user;
obtaining assistance request verification information inputted by the assistance requesting user based on an information input operation of the assistance requesting user on the emergency assistance request page, the assistance request verification information including the assistance request verification signal; and
receiving the assistance request instruction when verification of the assistance request verification information succeeds.

5. The method for transmitting assistance request information according to claim 4 , wherein before the displaying an emergency assistance request page on an instant messaging client of the assistance requesting user, the method further comprises:
displaying an assistance request setting page according to an assistance request setting instruction triggered by the assistance requesting user on the instant messaging client, the assistance request setting page comprising an assistance request signal setting control and a request-receiving user setting control;
determining, based on a setting operation of the assistance requesting user for the assistance request signal setting control, an assistance request signal for triggering assistance request, the assistance request signal being used for verifying the assistance request verification information; and
determining, from associated users of the assistance requesting user in an instant messaging system, an associated rescue user for transmitting the assistance request message as the request-receiving user based on a setting operation of the assistance requesting user for the request-receiving user setting control.

6. The method for transmitting assistance request information according to claim 4 , wherein the assistance request setting page further comprises an assistance request permission setting control, and before the displaying an emergency assistance request page on an instant messaging client of the assistance requesting user, the method further comprises:
determining assistance request permission based on a setting operation of the assistance requesting user for the assistance request permission setting control; and
correspondingly, the transmitting an assistance request message to an instant messaging client of at least one request-receiving user based on the assistance request instruction comprises:
transmitting the assistance request message to an instant messaging client of an associated rescue user when the assistance request permission is that asking for help from a non-associated rescue user is not allowed, the associated rescue user being a request-receiving user associated with the assistance requesting user in an instant messaging system; and
obtaining a user of the instant messaging system within a preset assistance request distance threshold as a non-associated rescue user when the assistance request permission is that asking for help from a non-associated rescue user is allowed, and transmitting the assistance request message to the instant messaging client of the associated rescue user and an instant messaging client of the non-associated rescue user.

7. The method according to claim 4 , further comprising:
displaying prompting information on the emergency assistance request page about an operation that needs to be performed for initiating the assistance request instruction.

8. The method for transmitting assistance request information according to claim 1 , wherein after the transmitting an assistance request message to an instant messaging client of at least one request-receiving user based on the assistance request instruction, the method further comprises:
displaying a rescue map, the rescue map comprising at least a real-time location mark of the assistance requesting user or a real-time location mark of the request-receiving user.

9. The method for transmitting assistance request information according to claim 1 , wherein after the transmitting an assistance request message to an instant messaging client of at least one request-receiving user, the method further comprises:
displaying a message transmission indication page, and displaying a transmission result of the assistance request message and voice acquisition indication information corresponding to the assistance request content on the indication page,
the voice acquisition indication information indicating that audio acquisition is being performed in real time, and indicating that an audio acquisition result is synchronized to the session page.

10. The method for transmitting assistance request information according to claim 1 , wherein after the transmitting an assistance request message to an instant messaging client of at least one request-receiving user, the method further comprises:
displaying a session page, the session page being used for the assistance requesting user and the at least one request-receiving user to conduct a message session; and
displayi

Assignees

• Tencent Tech Shenzhen Co Ltd

Inventors

• He Fen
• Li Sihua
• Li Rong
• Xiang Wei
• Liu Hanquan
• Lin Feng
• Zhong Qinghua
• Liu Liqiang

Classifications

• H04W4/90 Primary

  Services for handling of emergency or hazardous situations, e.g. earthquake and tsunami warning systems [ETWS] · CPC title

• H04W4/029

  Location-based management or tracking services · CPC title

• H04L67/55

  Push-based network services · CPC title

• H04L67/52

  specially adapted for the location of the user terminal · CPC title

• H04L51/10

  Multimedia information · CPC title