Objective process update: continuous remote environment assessment

Patent metadata

Field	Value
Publication number	US-12143281-B2
Application number	US-202117304812-A
Country	US
Kind code	B2
Filing date	Jun 25, 2021
Priority date	Jun 25, 2021
Publication date	Nov 12, 2024
Grant date	Nov 12, 2024

Abstract

One example method includes assessing remote working environments. Conditions and characteristics or remote working environments are incorporated into service level agreements as indicators and objectives. This allows an entity to ensure that remote working environments meet certain standards.

First claim

What is claimed is:

1. A method for ensuring conditions associated with a employer environment are provided in a remote working computing environment that is associated with a user, the method comprising:
receiving indicators related to conditions of the remote working computing environment at a server, wherein the indicators are transmitted to the server from the remote working computing environment, the indicators including physical environment data, supporting environment data, wherein the physical environment data includes data collected from sensors, wherein the supporting environment data relates at least to regulation compliance and includes data related to capabilities of computing equipment associated with the user that is collected from the computing equipment, wherein the external environment data includes data relating to an environment outside of an immediate location of a remote worker, wherein the external environment data is collected from at least databases and websites;
inputting the indicators and objectives of a service level agreement into a service level objectives (SLO) engine operating in the server, wherein the objectives relate to conditions provided in the employer environment, wherein the SLO engine generates an output by comparing dicators with the objectives and the output indicates whether the indicators satisfy the objectives;
assessing compliance of the remote working computing environment with the objectives periodically based on the output of the SLO engine; and
performing an action based on the determined compliance, wherein the action includes changing the conditions of the remote working computing environment by improving at least one of a physical condition of the remote working computing environment or tools or connectivity associated with the user based on the determined compliance.

2. The method of claim 1 , wherein the supporting environment data includes objective supporting environment data and/or subjective supporting environment data and wherein the external environment data includes objective external environment data and subjective external environment data.

3. The method of claim 1 , wherein physical environment data includes at least data related to connectivity, air, noise, physiological data, ambient environment data, wherein supporting environment data includes at least regulation compliance, tools and processes related data, surveys, third party data, and wherein the external environment data includes at least data related to neighborhood air quality, noise quality, open spaces, and infrastructure.

4. The method of claim 1 , wherein performing an action includes at least one of renewing the service level agreement or cancelling the service level agreement.

5. The method of claim 1 , wherein sources of the indicator include sensors, computing equipment, worn sensors, websites, cameras, workplace assets, microphones, databases, or combination thereof.

6. The method of claim 1 , further comprising determining the indicators and objectives related to the remote working computing environment to include in the service level agreement and determining penalties associated with the objectives.

7. The method of claim 1 , further comprising assessing the indicators prior to forming the service level agreement.

8. The method of claim 1 , wherein each indicator is associated with at least one objective.

9. The method of claim 1 , further comprising generating safe practices, encouraging compliance using a rewards system, and/or responding to workplace violations.

10. A remote compliance service comprising an engine implemented in a computing environment and configured to perform the method of claim 1 .

11. A non-transitory storage medium having stored therein instructions that are executable by one or more hardware processors to perform operations for ensuring conditions associated with an employer environment are provided in a remote working computing environment that is associated with a user, the operations comprising:
receiving indicators related to conditions of the remote working computing environment at a server, wherein the indicators are transmitted to the server from the remote working computing environment, the indicators including physical environment data, supporting environment data, wherein the physical environment data includes data collected from sensors, wherein the supporting environment data relates at least to regulation compliance and includes data related to capabilities of computing equipment associated with the user that is collected from the computing equipment, wherein the external environment data includes data relating to an environment outside of an immediate location of a remote worker, wherein the external environment data is collected from at least databases and websites;
inputting the indicators and the objectives of a service level agreement into a service level objectives (SLO) engine operating in the server, wherein the objectives relate to conditions provided in the employer environment, wherein the SLO engine generates an output by comparing the indicators with the objectives and the output indicates whether the indicators satisfy the objectives;
assessing compliance of the remote working computing environment with the objectives periodically based on the output of the SLO engine; and
performing an action based on the determined compliance, wherein the action includes changing the conditions of the remote working computing environment by improving at least one of a physical condition of the remote working computing environment or tools or connectivity associated with the user based on determined compliance.

12. The non-transitory storage medium of claim 11 , wherein the supporting environment data includes objective supporting environment data and/or subjective supporting environment data and wherein the external environment data includes objective external environment data and subjective external environment data.

13. The non-transitory storage medium of claim 11 , wherein physical environment data includes at least data related to connectivity, air, noise, physiological data, ambient environment data, wherein supporting environment data includes at least regulation compliance, tools and processes related data, surveys, third party data, and wherein the external environment data includes at least data related to neighborhood air quality, noise quality, open spaces, and infrastructure.

14. The non-transitory storage medium of claim 11 , wherein performing an action includes at least one of renewing the service level agreement of, cancelling the service level agreement.

15. The non-transitory storage medium of claim 11 , wherein sources of the indicator include sensors, computing equipment, worn sensors, websites, cameras, workplace assets, microphones, databases, or combination thereof.

16. The non-transitory storage medium of claim 11 , further comprising determining the indicators and objectives related to the remote working computing environment to include in the service level agreement and determining penalties associated with the objectives.

17. The non-transitory storage medium of claim 11 , further comprising assessing the indicators prior to forming the service level agreement, wherein each indicator is associated with at least one objective.

18. The non-transitory storage medium of claim 11 , further comprising generating safe practices, encouraging compliance using a rewards system, and/or responding to workplace violations.

Assignees

• Emc Ip Holding Co Llc

Inventors

• Reineke Nicole
• Lincourt Robert A

Classifications

• H04L43/55

  Testing of service level quality, e.g. simulating service usage · CPC title

• H04L41/5006

  Creating or negotiating SLA contracts, guarantees or penalties · CPC title

• H04L41/5019

  Ensuring fulfilment of SLA · CPC title

• H04L41/5009 Primary

  Determining service level performance parameters or violations of service level contracts, e.g. violations of agreed response time or mean time between failures [MTBF] · CPC title