Managing voice applications within a digital workspace

Patent metadata

Field	Value
Publication number	US-12088588-B2
Application number	US-202318327687-A
Country	US
Kind code	B2
Filing date	Jun 1, 2023
Priority date	Jul 31, 2017
Publication date	Sep 10, 2024
Grant date	Sep 10, 2024

Abstract

Disclosed are various embodiments for managing voice-driven application. In one embodiment, among others, a system includes a computing device and program instructions. The program instructions can cause the computing device to initiate a management session between a voice application service and a management service based on receiving a first request from the voice application service. The program instructions can cause the computing device to initiate an application session between a voice-driven application and the management service based at least in part on a second request received from the voice application service. The program instructions can cause the computing device to enforce a compliance policy on a data request for the voice-driven application. The data response can be transmitted to the voice application. The voice application service can provide the data response to the client device for playback.

First claim

Therefore, the following is claimed:

1. A system, comprising:
at least one computing device; and
program instructions executable in the at least one computing device that, when executed by the at least one computing device, cause the at least one computing device to:
initiate a service session with a voice application service based on a first request from the voice application service, wherein the first request is received based on a first audio input captured by a client device;
initiate an application session with a voice application based on a second request received from the voice application service, wherein the second request is received based on a second audio input captured by the client device, wherein the service session is linked to the application session;
enforce a compliance policy on a data response from the voice application, the data response being generated by the voice application based least in part on a data request; and
transmit the data response to the voice application service based on the service session being linked to the application session, wherein the voice application service provides the data response to the client device for playback.

2. The system of claim 1 , wherein the application session is a data exchange session for communicating data between the voice application and the at least one computing device.

3. The system of claim 1 , wherein the service session is a data session through which data is exchanged between the voice application service and the at least one computing device.

4. The system of claim 1 , wherein the compliance policy is determined based at least in part on an access level associated with a user account, the first request comprising the user account.

5. The system of claim 1 , further comprising program instructions executable in the at least one computing device that, when executed, further cause the at least one computing device to:
authenticate the first request to access a user account based on a credential included in the first request, wherein the user account is associated with the compliance policy;
determine a plurality of restricted voice applications that are assigned to the user account based on the compliance policy; and
provide the user account access to the plurality of restricted voice applications.

6. The system of claim 5 , further comprising program instructions executable in the at least one computing device that, when executed, further cause the at least one computing device to:
activate at least one restricted voice application for the user account based on receiving an enabling request from the voice application service, wherein the activation of the at least one restricted voice application causes the at least one restricted voice application to provide a respective data response in an instance in which a respective data request is transmitted on behalf of the client device.

7. The system of claim 1 , wherein enforcing the compliance policy on the data response includes determining that the user account for the service session is permitted to access data in the data response based at least in part on an access level assigned to the user account.

8. A non-transitory computer-readable medium embodying program instructions executable in at least one computing device that, when executed by the at least one computing device, cause the at least one computing device to least:
initiate a service session with a voice application service based on a first request from the voice application service, wherein the first request is received based on a first audio input captured by a client device;
initiate an application session with a voice application based on a second request received from the voice application service, wherein the second request is received based on a second audio input captured by the client device, wherein the service session is linked to the application session;
enforce a compliance policy on a data response from the voice application, the data response being generated by the voice application based least in part on a data request; and
transmit the data response to the voice application service based on the service session being linked to the application session, wherein the voice application service provides the data response to the client device for playback.

9. The non-transitory computer-readable medium of claim 8 , wherein the application session is a data exchange session for communicating data between the voice application and the at least one computing device.

10. The non-transitory computer-readable medium of claim 8 , wherein the service session is a data session through which data is exchanged between the voice application service and the at least one computing device.

11. The non-transitory computer-readable medium of claim 8 , wherein the compliance policy is determined based at least in part on an access level associated with a user account, the first request comprising the user account.

12. The non-transitory computer-readable medium of claim 8 , further comprising program instructions executable in at least one computing device that, when executed by the at least one computing device, cause the at least one computing device to least:
authenticate the first request to access a user account based on a credential included in the first request, wherein the user account is associated with the compliance policy;
determine a plurality of restricted voice applications that are assigned to the user account based on the compliance policy; and
provide the user account access to the plurality of restricted voice applications.

13. The non-transitory computer-readable medium of claim 12 , further comprising program instructions executable in at least one computing device that, when executed by the at least one computing device, cause the at least one computing device to least:
activate at least one restricted voice application for the user account based on receiving an enabling request from the voice application service, wherein the activation of the at least one restricted voice application causes the at least one restricted voice application to provide a respective data response in an instance in which a respective data request is transmitted on behalf of the client device.

14. The non-transitory computer-readable medium of claim 8 , wherein enforcing the compliance policy on the data response includes determining that the user account for the service session is permitted to access data in the data response based at least in part on an access level assigned to the user account.

15. A computer-implemented method, comprising:
initiating, by at least one computing device, a service session with a voice application service based on a first request from the voice application service, wherein the first request is received based on a first audio input captured by a client device;
initiating, by the at least one computing device, an application session with a voice application based on a second request received from the voice application service, wherein the second request is received based on a second audio input captured by the client device, wherein the service session is linked to the application session;
enforcing, by the at least one computing device, a compliance policy on a data response from the voice application, the data response being generated by the voice application based least in part on a data request;
transmitting, by the at least one computing device, the data response to the voice application service based on the service session being linked to the application session, wherein the voice applicat

Assignees

• Vmware Inc
• Omnissa Llc

Inventors

• Xuan Chaoting
• Tse Kar-Fai
• Pan Suyu

Classifications

• H04L67/563

  Data redirection of data network streams · CPC title

• H04L67/561

  Adding application-functional data or data for application control, e.g. adding metadata · CPC title

• H04L67/63

  Routing a service request depending on the request content or context · CPC title

• H04L67/53

  using third party service providers · CPC title

• H04L67/141

  Setup of application sessions (admission control or resource allocation in data switching networks H04L47/70) · CPC title