Voice service routing system for accessibility

Patent metadata

Field	Value
Publication number	US-12063258-B2
Application number	US-201615172581-A
Country	US
Kind code	B2
Filing date	Jun 3, 2016
Priority date	Jun 3, 2016
Publication date	Aug 13, 2024
Grant date	Aug 13, 2024

Abstract

Systems and methods for managing network communication are disclosed. Methods and systems can comprise receiving a telephony message having a source address and determining routing information using the source address. A telephony call may be routed using the determined routing information. Such processing may be implemented to route telephony calls to certain services such as accessibility services based on at least the source address of a telephony message.

First claim

What is claimed is:

1. A method comprising:
receiving, by a computing device, a telephony call having a source address associated with a first user, at least one service request associated with the telephony call, and a destination address associated with a second user;
determining, based on comparing the source address to one or more mapped addresses of a plurality of mapped addresses, a mapped address associated with one or more alternative services; and
routing, based on the determined mapped address and the at least one service request, the telephony call to the one or more alternative services instead of to the destination address associated with the second user.

2. The method of claim 1 , wherein the receiving the telephony call comprises receiving, using a session initiation protocol, a telephony message.

3. The method of claim 1 , wherein the source address comprises a calling telephone number.

4. The method of claim 1 , wherein the plurality of mapped addresses comprises key value pairs of a plurality of re-routing addresses and a plurality of user addresses, and wherein the determining the mapped address associated with the one or more alternative services comprises querying the plurality of mapped addresses using one of the plurality of user addresses as a query key.

5. The method of claim 1 , wherein the plurality of mapped addresses is caused to update by a customer care center and via one or more of a mediation server and a feed server.

6. A method comprising:
receiving, by a computing device, a telephony message having a source address associated with a first user, at least one service request associated with the telephony message, and a destination address associated with a second user;
determining, based on matching the source address to at least one of a plurality of user addresses, routing information to an alternative service, wherein each of the plurality of user addresses is mapped to at least one of a plurality of destination addresses associated with one or more alternative services; and
routing, based at least in part on the at least one service request, a telephony call using the determined routing information, wherein the telephony call is routed to at least the alternative service instead of to the destination address associated with the second user.

7. The method of claim 6 , wherein the receiving the telephony message comprises receiving, using a session initiation protocol, the telephony message.

8. The method of claim 6 , wherein the source address comprises a telephone number.

9. The method of claim 6 , wherein the determined routing information comprises one of the plurality of destination addresses.

10. A method comprising:
receiving, by a computing device, a first network message having a source address associated with a first user, at least one service request associated with the first network message, and a destination address associated with a second user;
determining, based on matching the source address to at least one of a plurality of mapped addresses, an alternative service address associated with an alternative service; and
sending, based at least in part on the at least one service request associated with the first network message, a second network message using at least the alternative service address instead of the destination address associated with the second user.

11. The method of claim 10 , wherein the receiving the first network message comprises receiving, using a session initiation protocol, a telephony message.

12. The method of claim 10 , wherein the determining the alternative service address comprises querying, using the source address as a query key, a database comprising key value pairs of routing information and the plurality of mapped addresses.

13. The method of claim 1 , wherein the determining the mapped address associated with the one or more alternative services comprises querying the plurality of mapped addresses using a session initiation protocol.

14. The method of claim 1 , wherein the plurality of mapped addresses comprises an indication to route telephony calls associated with the source address to the one or more alternative services.

15. The method of claim 6 , wherein the destination address comprises a dialed number.

16. The method of claim 6 , wherein the alternative service comprises a telephony accessibility service.

17. The method of claim 6 , wherein the routing the telephony call comprises re-routing the telephony call from the at least one of the plurality of destination addresses to at least the alternative service.

18. The method of claim 10 , wherein the plurality of mapped addresses further comprises a routing table comprising a plurality of source addresses and a plurality of destination addresses.

19. The method of claim 10 , wherein the plurality of mapped addresses comprises an indication to route telephony calls associated with each of a plurality of source addresses to one of a plurality of telephony call accessibility service addresses.

20. The method of claim 1 , wherein the one or more alternative services comprise one or more telephony assistance services.

Assignees

• Comcast Cable Comm Llc

Inventors

• Li Chia-Chang
• Wong Eric
• Sampangiramiah Satish
• Lambardia Robert
• Sirikonda Amarendar

Classifications

• H04L2101/65

  Telephone numbers · CPC title

• H04M2203/158

  Call-type dependent routing · CPC title

• H04M2203/408

  Customer-specific call routing plans · CPC title

• H04M3/523

  with call distribution or queueing · CPC title

• H04M3/51

  Centralised call answering arrangements requiring operator intervention {, e.g. call or contact centers for telemarketing} · CPC title