System and method for determining and communicating presence information

Patent metadata

Field	Value
Publication number	US-11997231-B2
Application number	US-202217950420-A
Country	US
Kind code	B2
Filing date	Sep 22, 2022
Priority date	Sep 21, 2011
Publication date	May 28, 2024
Grant date	May 28, 2024

Abstract

A system and method for communicating presence information that can include at a first server of a communication platform, receiving an authorization token of a first client application; verifying at least one permission associated with the authorization token; registering a presence status of the first client application upon verifying the at least one permission of the authorization token; at a second server of the communication platform, accepting an incoming communication request; retrieving communication instructions according to the incoming communication request; identifying an instruction to communicate with a communication destination of the first client application; accessing the presence status resource of the first client application; establishing communication with the first client application according to the accessed presence status resource.

First claim

We claim:

1. A method comprising:
providing an application programming interface (API) for handling an API request associated with presence data;
receiving a plurality of messages associated with a plurality of accounts, each message including a presence status associated with an account from the plurality of accounts;
receiving, from a device, the API request associated with the presence data;
based on the API request, converting the plurality of messages into a single API message that includes presence statuses of the plurality of accounts; and
providing the device with the presence statuses of the plurality of accounts as the presence data via the single API message.

2. The method of claim 1 , wherein the device is associated with a further account that is connectable with each of the plurality of accounts.

3. The method of claim 1 , further comprising:
receiving, from the device, a communication request to connect with a client application associated with one of the plurality of accounts; and
establishing a communication session between the device and the client application based on the presence data.

4. The method of claim 3 , wherein the presence data comprises a presence status of the one of the plurality of accounts associated with the client application.

5. The method of claim 3 , further comprising:
establishing a communication channel between the device and the client application.

6. The method of claim 5 , wherein the communication channel is used for communicating one or more of a Short Message Service (SMS) message and a Multimedia Messaging Service (MMS) message.

7. The method of claim 1 , further comprising:
generating a resource based on the presence data, the resource being accessible via the API.

8. The method of claim 1 , further comprising:
determining an update of a presence status associated with the presence data; and
updating the presence data based on the update of the presence status.

9. The method of claim 8 , further comprising:
identifying one or more client applications that subscribe to one of the plurality of accounts associated with the presence status; and
publishing the updated presence data to the one or more client applications.

10. The method of claim 1 , further comprising:
consolidating the presence data into the single API message that is provided to the device for processing.

11. A system comprising:
a memory storing instructions; and
one or more hardware processors communicatively coupled to the memory and configured by the instructions to perform operations comprising:
providing an application programming interface (API) for handling an API request associated with presence data;
receiving a plurality of messages associated with a plurality of accounts, each message including a presence status associated with an account from the plurality of accounts;
receiving, from a device, the API request associated with the presence data;
based on the API request, converting the plurality of messages into a single API message that includes presence statuses of the plurality of accounts; and
providing the device with the presence statuses of the plurality of accounts as the presence data via the single API message.

12. The system of claim 11 , wherein the device is associated with a further account that is connectable with each of the plurality of accounts.

13. The system of claim 11 , wherein the operations further comprise:
receiving, from the device, a communication request to connect with a client application associated with one of the plurality of accounts; and
establishing a communication session between the device and the client application based on the presence data.

14. The system of claim 13 , wherein the presence data comprises a presence status of the one of the plurality of accounts associated with the client application.

15. The system of claim 13 , wherein the operations further comprise:
establishing a communication channel between the device and the client application.

16. The system of claim 15 , wherein the communication channel is used for communicating one or more of a Short Message Service (SMS) message and a Multimedia Messaging Service (MMS) message.

17. The system of claim 11 , wherein the operations further comprise:
generating a resource based on the presence data, the resource being accessible via the API.

18. The system of claim 11 , wherein the operations further comprise:
determining an update of a presence status associated with the presence data; and
updating the presence data based on the update of the presence status.

19. The system of claim 18 , wherein the operations further comprise:
identifying one or more client applications that subscribe to one of the plurality of accounts associated with the presence status; and
publishing the updated presence data to the one or more client applications.

20. A non-transitory computer-readable medium comprising instructions that, when executed by a hardware processor of a machine, cause the machine to perform operations comprising:
providing an application programming interface (API) for handling an API request associated with presence data;
receiving a plurality of messages associated with a plurality of accounts, each message including a presence status associated with an account from the plurality of accounts;
receiving, from a device, the API request associated with the presence data;
based on the API request, converting the plurality of messages into a single API message that includes presence statuses of the plurality of accounts; and
providing the device with the presence statuses of the plurality of accounts as the presence data via the single API message.

Assignees

• Twilio Inc

Inventors

• Lawson Jeff
• Cooke Evan
• Simutis Robert J
• Malatack Patrick
• Conroy Kyle

Classifications

• H04M3/42374 Primary

  where the information is provided to a monitoring entity such as a potential calling party or a call processing server · CPC title

• H04L51/043

  using or handling presence information · CPC title

• H04L63/10 Primary

  for controlling access to devices or network resources · CPC title

• H04L67/025

  for remote control or remote monitoring of applications · CPC title

• H04L67/54

  Presence management, e.g. monitoring or registration for receipt of user log-on information, or the connection status of the users · CPC title