Device and method for assisting a client when requesting a mobile service vehicle

Patent metadata

Field	Value
Publication number	US-11941547-B2
Application number	US-201816757952-A
Country	US
Kind code	B2
Filing date	Aug 28, 2018
Priority date	Oct 27, 2017
Publication date	Mar 26, 2024
Grant date	Mar 26, 2024

Abstract

A device and method for assisting a client when requesting a mobile service vehicle which includes a vehicle carriage and a passenger compartment temporarily connected to the vehicle carriage and equipped for the service in question. The method includes determining a need of the client for obtaining a service during a journey, determining that the client's preference for meeting the need cannot be met and, automatically emitting an alternative suggestion to meet the need.

First claim

The invention claimed is:

1. A method for requesting a mobile service vehicle comprising a vehicle carrier and a cabin (CAB) which is temporarily connected to the vehicle carrier and is equipped to perform a service, the method comprising:
determining a need of the customer to obtain a desired service within the vehicle carrier during a journey;

determining the status of mobile service vehicles via a server,
comparing a corresponding CAB and service equipment of each of the available mobile service vehicles with the need of the customer,
determining that a preference of the customer for satisfying the need cannot be met; and
in response to determining that the customer preference cannot be met,
automatically outputting alternative suggestions with respect to the customer preference and based on the available mobile service vehicles so that the customer can select the alternative suggestion without switching to another screen view, the alternative suggestions automatically outputted in the screen view based on a personal movement and consumption history of the customer stored on a data memory of a server or on a mobile device, and
in response to input from the customer, booking one of the available mobile service vehicles with a corresponding CAB equipped with service equipment corresponding to a particular mobile service of the CAB to pick up the customer at a starting point of the journey,
wherein the available mobile service vehicles have CABs equipped with service equipment including one of a sink, workbenches, videoconferencing hardware, a UV radiation unit, or restaurant equipment.

2. The method of claim 1 , wherein the need of the customer is determined by:
selecting a CAB type.

3. The method of claim 1 , further comprising highlighting an entry assigned to the alternative suggestion in a presentation of search results in comparison with other entries in the presentation of search results.

4. The method of claim 1 , wherein the determination that the preference cannot be met is based on a ready status and/or an occupancy status of the CAB.

5. The method of claim 1 , wherein the alternative suggestion with respect to the preference is automatically output by a wireless communication device belonging to the customer.

6. The method of claim 1 , wherein the alternative suggestion defines:
an alternative CAB; and/or
an alternative category of the service; and/or
an alternative journey time; and/or
an alternative pickup location; and/or
an alternative destination.

7. The method of claim 1 , further comprising:
determining a data record which especially qualifies the CAB of one of the available service vehicles as an alternative suggestion, and
presenting an alternative suggestion with the output of a boundary condition predefined in the data record.

8. The method of claim 7 , further comprising:
determining a selection of the CAB, to which the boundary condition is assigned, by the customer, and
using the boundary condition defined in the data record to book the CAB.

9. The method of claim 1 , wherein the alternative suggestion is determined based on a predefined relationship between the preference and the CAB assigned to the alternative suggestion.

10. The method of claim 1 , further comprising inputting the need of the customer into a mobile terminal, wherein outputting the alternative suggestion includes displaying it on the mobile terminal.

11. An apparatus for requesting a mobile service vehicle comprising a vehicle carrier and a cabin (CAB), which is temporarily connected to the vehicle carrier and is equipped to perform the service, the apparatus comprising:
a data input;
an evaluation unit;
and a data output,
wherein the evaluation unit is configured to:
determine a need of the customer to obtain a desired service within the vehicle carrier during a journey by means of the data input,
determine the status of mobile service vehicles,
compare available mobile service vehicles and the corresponding CAB and service equipment of each of the available mobile service vehicles with the need,
determine that a preference of the customer for satisfying the need cannot be met and, in response thereto, and
automatically output an alternative suggestions with respect to the preference and based on data records uploaded by the available mobile service vehicles by the data output so that the customer can select the alternative suggestion without switching to another screen view, the alternative suggestion automatically outputted in the screen view based on a personal movement and on a consumption history of the customer stored on a data memory of a server or on a mobile device, and
in response to a further input, booking one of the available mobile service vehicles with a corresponding CAB equipped with service equipment corresponding to a particular mobile service of the CAB to pick up the customer at a starting point of the journey,
wherein the available mobile service vehicles have CABs equipped with service equipment including one of a sink, workbenches, videoconferencing hardware, a UV radiation unit, or restaurant equipment.

12. A non-transitory computer program product comprising computer readable instructions which, when executed on a computer processor, cause the processor to provide functionality of the evaluation unit of the apparatus of claim 11 .

Assignees

• Volkswagen Ag

Inventors

• Höflich Sebastian
• Römmeler Volker
• Wehinger Jan

Classifications

• H04W4/40

  for vehicles, e.g. vehicle-to-pedestrians [V2P] · CPC title

• G06Q10/02 Primary

  Reservations, e.g. for tickets, services or events · CPC title

• G06Q50/47 Primary

  Passenger ride requests, e.g. ride-hailing · CPC title

• G06Q50/10

  Services · CPC title

• G06Q50/40 Primary

  Business processes related to the transportation industry (shipping G06Q10/083) · CPC title