Classification and visualization of user interactions with an interactive computing platform

Patent metadata

Field	Value
Publication number	US-11934849-B2
Application number	US-202318314515-A
Country	US
Kind code	B2
Filing date	May 9, 2023
Priority date	Nov 16, 2021
Publication date	Mar 19, 2024
Grant date	Mar 19, 2024

Abstract

Classification and visualization of user interactions with an interactive computing platform is provided by building and providing a graphical user interface (GUI) of graphical elements for display on a display device. The graphical elements present visualizations of user interactions between users and an interactive computing platform in progression of the users through tasks based on the user interactions. The graphical elements also present identified features of the user interactions relative to the tasks and progression of the users therethrough. The building and providing includes building and providing, for a task of the tasks, a task element with first features corresponding to subtasks of the task and second features providing relations between the first features.

First claim

What is claimed is:

1. A computer-implemented method comprising:
building and providing a graphical user interface (GUI) of graphical elements for display on a display device, the graphical elements presenting (i) visualizations of user interactions between users and an interactive computing platform in progression of the users through tasks based on the user interactions and (ii) identified features of the user interactions relative to the tasks and progression of the users therethrough, wherein the building and providing comprises:
building and providing, for a task of the tasks, a task element with first features corresponding to subtasks of the task and second features providing relations between the first features, wherein the first features are vertices, wherein each vertex of the vertices represents a corresponding subtask of the task, wherein the second features are edges between the vertices, and wherein each edge extends between a respective pair of the vertices, and provides at least one relation between respective subtasks, of the task, represented by the pair of vertices.

2. The computer-implemented method of claim 1 , wherein the task element reflects identified features of a set of user interactions of one or more users in progressing through the task.

3. The computer-implemented method of claim 2 , further comprising identifying a plurality of features of user interactions, of the set of user interactions, of at least one user in progressing the at least one user from one subtask of the task to a sequentially-next subtask of the task, and wherein building the task element comprises building a second feature, of the second features, between a one feature, of the first features, that corresponds to the one subtask, and another feature, of the first features, that corresponds to the sequentially-next subtask of the task, the second feature including a respective graphical element for each of the plurality of features of the user interactions of the at least one user.

4. The computer-implemented method of claim 3 , wherein the identified plurality of features comprises classified interaction types of the user interactions of the at least one user, and wherein the building the second feature further comprises providing, as part of the second feature, a respective graphical element corresponding to each classified interaction type of the classified interaction types.

5. The computer-implemented method of claim 4 , wherein the identified plurality of features further comprises identified positive user interactions and negative user interactions of the user interactions of the at least one user, and wherein the building the second feature further comprises:
providing a first one or more graphical elements representing the positive user interactions; and
providing a second one or more graphical elements representing the negative user interactions.

6. The computer-implemented method of claim 3 , wherein the building and providing the GUI further comprises building and providing with the task element an interval indicator specific to the task, the interval indicator presenting a visualization of interval information of the at least one user in progressing through the task, the interval information comprising discrete intervals of one or more measured properties of the progression by the at least one user through the task, the one or more measured properties being at least one selected from the group consisting of: turns, sessions, and time taken by the at least one user in progressing through the task.

7. The computer-implemented method of claim 1 , wherein the task is a first task of the tasks and the task element is a first task element, wherein the building and providing the GUI comprises building, between the first task element corresponding to the first task of the tasks and a second task element corresponding to a second task of the tasks, an edge and one or more graphical elements representing user experience with the second task after progressing from the first task.

8. The computer-implemented method of claim 1 , wherein the interactive computing platform comprises an interactive learning platform providing a chat agent with which the users interact to provide the user interactions, and wherein the tasks represent learning objectives for the users.

9. The computer-implemented method of claim 1 , further comprising, based on interaction by a GUI user with an interactive graphical element of the GUI to select at least one selected from the group consisting of (i) one or more feature types of the identified features of the user interactions and (ii) a task element corresponding to a task of the tasks, updating the GUI to change the graphical elements presenting visualizations of the user interactions and the identified features thereof.

10. The computer-implemented method of claim 1 , wherein a plurality of possible task traversal paths exist through which the users can progress through the tasks, wherein the computer-implemented method further comprises receiving a selection, by a GUI user, of a selected task traversal path of the plurality of possible task traversal paths, wherein the visualizations presented by the graphical elements in the GUI reflect user interactions, and the identified features thereof, that include the user interactions of a first set of users who progressed through the tasks along the selected task traversal path and exclude the user interactions of a second set of users who progressed through the tasks along any other task traversal path different than the selected task traversal path, wherein a respective task element for each of the tasks reflects identified features of user interactions that include the user interactions of the first set of users in progressing through that task and excludes the user interactions of the second set of users in progressing through that task.

11. A computer system comprising:
a memory; and
a processor in communication with the memory, wherein the computer system is configured to perform a method comprising:
building and providing a graphical user interface (GUI) of graphical elements for display on a display device, the graphical elements presenting (i) visualizations of user interactions between users and an interactive computing platform in progression of the users through tasks based on the user interactions and (ii) identified features of the user interactions relative to the tasks and progression of the users therethrough, wherein the building and providing comprises:
building and providing, for a task of the tasks, a task element with first features corresponding to subtasks of the task and second features providing relations between the first features, wherein the first features are vertices, wherein each vertex of the vertices represents a corresponding subtask of the task, wherein the second features are edges between the vertices, and wherein each edge extends between a respective pair of the vertices, and provides at least one relation between respective subtasks, of the task, represented by the pair of vertices.

12. The computer system of claim 11 , wherein the task element reflects identified features of a set of user interactions of one or more users in progressing through the task.

13. The computer system of claim 12 , wherein the method further comprises identifying a plurality of features of user interactions, of the set of user interactions, of at least one user in progressing the at least one user from one subtask of the task to a sequentially-next subtask of the task, and wherein building the task element comprises building a second feature, of the second features, between a on

Assignees

• IBM

Inventors

• Kwatra Shikhar
• MARVANIYA Smitkumar Narotambhai
• Miles Caleb
• Decrop Clement

Classifications

• G06T11/26

  Drawing of charts or graphs · CPC title

• G06F9/451 Primary

  Execution arrangements for user interfaces · CPC title

• G06F3/0482

  Interaction with lists of selectable items, e.g. menus · CPC title

• G06F3/04847 Primary

  Interaction techniques to control parameter settings, e.g. interaction with sliders or dials · CPC title

• G06N20/00

  Machine learning · CPC title