Refrigeration unit usage diagnostic and evaluation

Patent metadata

Field	Value
Publication number	US-11907958-B2
Application number	US-202016747752-A
Country	US
Kind code	B2
Filing date	Jan 21, 2020
Priority date	Feb 18, 2019
Publication date	Feb 20, 2024
Grant date	Feb 20, 2024

Abstract

Methods and systems for evaluation and diagnostic for a customer product are provided. Aspects include receiving, by a processor, customer usage data associated with the customer product, obtaining customer data associated with a customer business operation, analyzing, by the processor, the customer usage data and the customer data to generate a usage score card associated with the customer product, and determining an action for the customer product based at least in part on the usage score card.

First claim

What is claimed is:

1. A computer-implemented method for evaluation and diagnostics of a transport refrigeration unit, the method comprising:
receiving, by a processor, customer usage data associated with the transport refrigeration unit;
obtaining customer business data associated with a customer business operation, wherein the customer business data is obtained using sensors associated with the transport refrigeration unit, and wherein the sensors comprise a thermostat for the transport refrigeration unit and a door sensor associated with an outside door of the transport refrigeration unit;
obtaining environmental data associated with the transport refrigeration unit, including obtaining outside air temperature and outside air humidity;
determining an action for the transport refrigeration unit based at least in part on the customer usage data and customer business data, wherein the action comprises adjustment of a temperature of the thermostat downward in response to the transport refrigeration unit having an upcoming stop, outside air temperature and outside air humidity;
operating a component of the transport refrigeration unit to implement the action for the transport refrigeration unit.

2. The computer-implemented method of claim 1 , further comprising:
analyzing, by the processor, the customer usage data and the customer business data to generate a usage score card associated with the transport refrigeration unit.

3. The computer-implemented method of claim 2 , further comprising displaying, on a display, the action and the usage score card.

4. The computer-implemented method of claim 1 , wherein the customer usage data is obtained through a customer survey.

5. The computer-implemented method of claim 1 , wherein the action comprises a suggested maintenance action for the customer product.

6. A system for evaluation and diagnostics of a transport refrigeration unit, the system comprising:
a processor communicatively coupled to a memory, the processor configured to perform the method of claim 1 .

7. The system of claim 6 , further comprising:
analyzing, by the processor, the customer usage data and the customer business data to generate a usage score card associated with the transport refrigeration unit.

8. The system of claim 6 , further comprising:
displaying, on a display, the usage score card.

9. The system of claim 6 , wherein the customer usage data is obtained through a customer survey.

10. The system of claim 6 , wherein the action comprises a suggested maintenance action for the transport refrigeration unit.

Assignees

• Carrier Corp

Inventors

• Pourcheresse Lionel

Classifications

• G06Q30/016 Primary

  After-sales · CPC title

• G06Q30/01 Primary

  Customer relationship services · CPC title

• G06F17/40

  Data acquisition and logging (for input to computer G06F3/00) · CPC title

• G06Q50/30

  Physics · mapped topic

• B60P3/20

  Refrigerated goods vehicles (air treatment of goods space B60H; {air-conditioning means for freight cars, isothermic wagons B61D27/0027; superstructures for refrigerated goods vehicles B62D33/048}) · CPC title