Post-purchase credit offer and tender switch

Patent metadata

Field	Value
Publication number	US-11893564-B2
Application number	US-202117471227-A
Country	US
Kind code	B2
Filing date	Sep 10, 2021
Priority date	Jul 8, 2019
Publication date	Feb 6, 2024
Grant date	Feb 6, 2024

Abstract

Disclosed embodiments may provide a framework to implement post-purchase tender switches. For example, following a transaction made with a particular payment instrument, a customer may be offered the ability to apply for a preferred payment instrument and/or to switch his or her tender type to the preferred payment instrument for the previous transaction.

First claim

What is claimed is:

1. A computer-implemented method, comprising:
determining a completion of a transaction at a point-of-sale system, wherein the completed transaction is held as a pending transaction until authorization for fulfillment of the transaction is provided, and wherein the completed transaction specifies a selected payment instrument associated with a customer;
receiving an application for a new line of credit associated with a preferred payment instrument, wherein the application indicates contact information associated with a user device of the customer, and wherein the application is offered independent of the transaction;
using a trained machine learning algorithm to generate an offer to switch the completed transaction from the selected payment instrument to the preferred payment instrument while the completed transaction is held as the pending transaction, wherein the machine learning algorithm is trained using a training dataset including historical transaction data associated with other customers;
transmitting the offer, wherein the offer is transmitted using the contact information, and wherein when the offer is received by the user device of the customer, the user device presents the offer and an indication that the application is approved;
detecting acceptance of the offer;
switching the completed transaction to the preferred payment instrument;
authorizing the fulfillment of the completed transaction; and
determining that the completed transaction is no longer being held as the pending transaction, wherein the trained machine learning algorithm is further trained based on the completed transaction and the acceptance of the offer.

2. The computer-implemented method of claim 1 , wherein the offer specifies one or more incentives for switching the completed transaction from the selected payment instrument to the preferred payment instrument.

3. The computer-implemented method of claim 1 , further comprising:
determining available credit associated with the preferred payment instrument, wherein the available credit is used to generate the offer.

4. The computer-implemented method of claim 1 , wherein the offer is generated subject to an expiration, and wherein the offer is rescinded as a result of the expiration.

5. The computer-implemented method of claim 1 , wherein the offer includes an option to split the completed transaction between the selected payment instrument and the preferred payment instrument.

6. The computer-implemented method of claim 1 , wherein the offer is transmitted to the user device through a Short Message Service (SMS) message, and wherein the SMS message is transmitted using the contact information.

7. The computer-implemented method of claim 1 , wherein the application is offered through a website, and wherein the website is independent of the point-of-sale system.

8. A system, comprising:
one or more processors; and
memory storing thereon instructions that, as a result of being executed by the one or more processors, cause the system to:
determine a completion of a transaction at a point-of-sale system, wherein the completed transaction is held as a pending transaction until authorization for fulfillment of the transaction is provided, and wherein the completed transaction specifies a selected payment instrument associated with a customer;
receive an application for a new line of credit associated with a preferred payment instrument, wherein the application indicates contact information associated with a user device of the customer, and wherein the application is offered independent of the transaction;
use a trained machine learning algorithm to generate an offer to switch the completed transaction from the selected payment instrument to the preferred payment instrument while the completed transaction is held as the pending transaction, wherein the machine learning algorithm is trained using a training dataset including historical transaction data associated with other customers;
transmit the offer, wherein the offer is transmitted using the contact information, and wherein when the offer is received by the user device of the customer, the user device presents the offer and an indication that the application is approved;
detect acceptance of the offer;
switch the completed transaction to the preferred payment instrument;
authorize the fulfillment of the completed transaction; and
determine that the completed transaction is no longer being held as the pending transaction, wherein the trained machine learning algorithm is further trained based on the completed transaction and the acceptance of the offer.

9. The system of claim 8 , wherein the offer specifies one or more incentives for switching the completed transaction from the selected payment instrument to the preferred payment instrument.

10. The system of claim 8 , wherein the instructions further cause the system to:
determine available credit associated with the preferred payment instrument, wherein the available credit is used to generate the offer.

11. The system of claim 8 , wherein the offer is generated subject to an expiration, and wherein the offer is rescinded as a result of the expiration.

12. The system of claim 8 , wherein the offer includes an option to split the completed transaction between the selected payment instrument and the preferred payment instrument.

13. The system of claim 8 , wherein the offer is transmitted to the user device through a Short Message Service (SMS) message, and wherein the SMS message is transmitted using the contact information.

14. The system of claim 8 , wherein the application is offered through a website, and wherein the website is independent of the point-of-sale system.

15. A non-transitory, computer-readable storage medium storing thereon executable instructions that, as a result of being executed by one or more processors of a computer system, cause the computer system to:
determine a completion of a transaction at a point-of-sale system, wherein the completed transaction is held as a pending transaction until authorization for fulfillment of the transaction is provided, and wherein the completed transaction specifies a selected payment instrument associated with a customer;
receive an application for a new line of credit associated with a preferred payment instrument, wherein the application indicates contact information associated with a user device of the customer, and wherein the application is offered independent of the transaction;
use a trained machine learning algorithm to generate an offer to switch the completed transaction from the selected payment instrument to the preferred payment instrument while the completed transaction is held as the pending transaction, wherein the machine learning algorithm is trained using a training dataset including historical transaction data associated with other customers;
transmit the offer, wherein the offer is transmitted using the contact information, and wherein when the offer is received by the user device of the customer, the user device presents the offer and an indication that the application is approved;
detect acceptance of the offer;
switch the completed transaction to the preferred payment instrument;
authorize the fulfillment of the completed transaction; and
determine that the completed transaction is no longer being held as the pending transaction, wherein the trained machine learning algorithm is further trained based on the completed transaction and the acceptance of the offer.

16. The non-transitory, computer-readable storage medium of claim 15 , wherein t

Assignees

• Synchrony Bank

Inventors

• Storiale Michael
• Hammond Lisa
• Kievit William
• Terry Tiffanie
• Hudson Carter
• Miller Jake

Classifications

• G06Q30/0235

  constrained by time limit or expiration date · CPC title

• G06Q20/4037

  Remote solvency checks · CPC title

• G06Q20/227 Primary

  characterised in that multiple accounts are available, e.g. to the payer · CPC title

• G06Q40/03055

  using artificial intelligence, machine learning or neural networks · CPC title

• G06Q40/0305

  Platforms for credit or lending product research, comparison or matching · CPC title